Worldwide On-Demand CRM Applications 2008-2012 Forecast and 2007 Vendor Shares: On-Demand Offerings Compelling in a Down Economy : Market Research Report

Worldwide On-Demand CRM Applications 2008-2012 Forecast and 2007 Vendor Shares: On-Demand Offerings Compelling in a Down Economy

Published by: IDC

Published: Jan. 26, 2009 - 39 Pages

Table of Contents

IDC Opinion

In This Study

Methodology

Market Definition

Customer Relationship Management Applications

Sales

Marketing

Customer Service

Contact Center

Software on Demand

Situation Overview

The On-Demand CRM Applications Market in 2007

Table: Worldwide On-Demand CRM Applications Revenue by Vendor, 2005-2007 ($M)

Future Outlook

Forecast and Assumptions

Worldwide On-Demand CRM Applications Market Forecast, 2008-2012

Table: Worldwide On-Demand and Total CRM Applications Revenue, 2005-2012 ($M)

Table: Worldwide On-Demand and Total CRM Applications Revenue, 2005-2012 ($M)

Software as a Service in a Down Economy

Table: On-Demand Status and Plans for CRM Application Adoption by Delivery Model, June 2007 and October 2008

Table: On-Demand Status and Plans for CRM Application Adoption by Delivery Model and Segment

Market Context

Table: Worldwide On-Demand CRM Applications Revenue, 2005-2012: Comparison of December 2007 and December 2008 Forecasts ($M)

Figure: Worldwide On-Demand CRM Applications Revenue, 2005-2012: Comparison of December 2007 and December 2008 Forecasts

Figure: Worldwide On-Demand CRM Applications Revenue Growth, 2006-2012: Comparison of December 2007 and December 2008 Forecasts

Essential Guidance

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Related Research

Methodology

Historical Market Values and Exchange Rates

Table: Exchange Rates, 2003-2007 (%)

Synopsis

Abstract

This IDC study provides the market sizing and vendor shares for the worldwide on-demand customer relationship management (CRM) applications software market in 2007 and the forecast for the 2008-2012 time period. Market trends are provided, along with the future market outlook and guidance to CRM software vendors.

"With the current economic environment, IDC expects organizations will take advantage of the delivery model but it will not be a wholesale exodus to the delivery model. On-demand suppliers must sell business benefit and not solely on the delivery model." - Mary Wardley, research vice president, CRM Applications research

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