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FAO Best Practices and Strategies: Cutting Costs Is Just the Beginning

Published by: Yankee Group

Published: Aug. 28, 2006 - 12 Pages


Table of Contents


I. Introduction

II. FAO Best Practices

C-Level Executives Need to Align with Each Other and Their

Company’s Business Goals

Forecast

Drivers of Change

Case Study: How Yamaha Corporation of America Used Outsourcing to Improve Its Customer Service

III. Conclusions and Recommendations

Recommendations

IV. Further Reading

Abstract

Slashing costs has been the primary driver for financial and accounting outsourcing (FAO). But as the FAO market begins to mature, increasingly savvy BPO clients are demanding and expecting more from their outsourcing implementations.

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