Top Mobile Payment Service Providers in Japan 2020 and their Reaction to the COVID-19 Crisis

Top Mobile Payment Service Providers in Japan 2020 and their Reaction to the COVID-19 Crisis

COVID-19 has accelerated growth in the mobile payments market in Japan

Growth in the use of mobile payment services observed in Japan during the pandemic

Since the outbreak of the COVID-19 pandemic, consumers have increased the use of mobile and contactless payment methods in Japan. According to the recent yStats.com publication, the number of consumers making mobile phone payments at least once a week increased in May 2020 compared to the final month of 2019. Moreover, contactless payment with a mobile device was a popular transaction method even before the health crisis hit the country.

Mobile payment services in Japan establish new partnerships to introduce payment support programs, amidst the COVID-19 outbreak

Other interesting facts highlighted in the yStats.com report include the most used QR code mobile payment services in Japan: PayPay, Rakuten Pay and Line Pay. This report also highlights the features introduced by these mobile apps to support their users to facilitate social distancing and touchless payments. For example, Line Pay partnered with Tokyo Gas to make the payment procedure paperless. Moreover, Rakuten Pay partnered with various food and other businesses to introduce contactless and more convenient payments during the pandemic.


1. Management Summary
2. Overview
COVID-19’s Impact on Mobile Payment Services, October 2020
COVID-19’s Impact on Alipay’s activity, October 2020
COVID-19’s Impact on Amazon Pay’s activity, October 2020
Payment Methods Used on a Daily Basis, in % of Adults, June 2020
Breakdown of Selected Non-Cash Payment Methods Usage Frequency, November 2019 & May 2020
Mobile Payment User Penetration, by QR Code Payment and Contactless Payment, in % of Internet Users, January 2020
QR Code Mobile Payment Services, by Used and Most Used, in % of QR Code Mobile Payment Users, January 2020
Breakdown of Household Consumption Spending, by Payment Method, in %, July 2019
3. PayPay
Profile of PayPay in Japan, October 2020
COVID-19’s Impact on PayPay’s activity, October 2020
Total Transaction Volume processed by PayPay, in billions, December 2019 & May 2020
Users Registered to PayPay, in millions, December 2019, February 2020 & 6 June 2020
4. Rakuten Pay
Profile of Rakuten Pay in Japan, October 2020
COVID-19’s Impact on Rakuten Pay’s activity, October 2020
Usage Rate of Rakuten Pay, in % of Adults, January 2020
Most Used QR Code Payment Method, in % of Adults, June 2020
5. Line Pay
Profile of Line Pay in Japan, October 2020
COVID-19’s Impact on Line Pay’s activity, October 2020
Usage Rate of Line Pay, in % of Adults, January 2020
Most Used QR Code Payment Method, in % of Adults, June 2020

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