Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

IDC FutureScape: Worldwide Future of Customer Experience 2025 Predictions This IDC study presents 10 of the most urgent business and technology agenda areas for customer experience executives for 2025 and beyond."In the evolving landscape of customer experience, the true potential of generative AI w ...

Customer Experience Management in Latin America and the Caribbean, Forecast to 2029 Highly Complex Services Bring Opportunities for Differentiation During the forecast period (2024-2029), the customer experience management (CXM) market in Latin America and the Caribbean (LAC) will expand, mainly due ...

INBOUND 2024: HubSpot’s Vision to Make Customer Management Easy, Fast, and Unified This IDC Market Note explores how HubSpot’s vision seeks to address the pressing challenges facing go-to-market teams and usher in a new era of inbound marketing. At INBOUND 2024, HubSpot CEO Yamini Rangan highlighted ...

IDC PeerScape: Retail Practices for Implementing Loyalty Applications Loyalty is a key differentiator for customer retention. It turns the value of convenience into a test for customer satisfaction and enables for consent-based trusted relationships with customers, said Ornella Urso, research direct ...

Worldwide Order Management and Orchestration Applications Forecast, 2024–2028: Slow Growth for Specialists in the Era of Platform Consolidation This IDC study provides a five-year forecast for the worldwide order management and orchestration applications market."Order management continues to be an e ...

Customer Experience Management in North America, Forecast to 2029 The Market is Ripe for Disruption due to Gen AI Over the course of the projection period, the market for CX management is expected to expand. This is mostly due to two factors: 1) the growing recognition of CX as a potent tool for com ...

2024 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Analysis & Forecasts Kentley Insights’ 2024 Customer Relations Business Process Management Services Global Market Size & Growth Report covers market size, revenue, growth, and share across 4 ...

Worldwide Digital Commerce Applications Market Shares, 2023: The Year Omni-Channel Commerce Came Roaring Back This IDC study provides the worldwide market shares for the worldwide digital commerce applications market for 2023."The 2023 digital commerce market marked a definitive shift toward omni-ch ...

CRM System Providers in the US - Industry Market Research Report CRM System Providers in the US The CRM System Providers industry has grown expansively as more and more companies have invested in software to improve and optimize their business processes. Prior to 2020, high corporate profit and low ...

Customer Information System Market 2024-2028 The customer information system market is forecasted to grow by USD 360.2 mn during 2023-2028, accelerating at a CAGR of 7.1% during the forecast period. The report on the customer information system market provides a holistic analysis, market size and fo ...

6G Market by Enterprise Application (Holographic Communication, Tactile/Haptic Internet, Fully Automated Driving, Industry 5.0, Internet of Bio-Nano-Things, Deep-sea Sightseeing), Usage Scenario (FeMBB, ERLLC, umMTC, LDHMC, ELPC) - Global Forecast to 2035 The 6G market is estimated at USD 3.96 billi ...

The Indirect Channel: An Instrumental Go-to-Market Aspect for Many UC&C Providers The IDC Market Perspective highlights the critical role of go-to-market (GTM) strategies in the success of UC&C vendors, emphasizing the shift toward leveraging indirect channels for scalability and enhanced custom ...

Growth Opportunities in Global Customer Relationship Management, 2024 Integrable, Easy-to-use CRM Solutions with AI and Data Analytics Enable Personalized Customer Experiences To deliver excellent customer experience, organizations require a single view of customers across all touchpoints, which the ...

AWS Marketplace and Build Partner GTM Success This IDC Market Perspective provides insight into the efforts of AWS in enabling build partner go-to-market through AWS Marketplace. Marketplaces have become powerful platforms for build partners to accelerate business growth, streamline sales processes, ...

Healthcare CRM Market: Global Market Size, Forecast, Insights, and Competitive Landscape The global healthcare CRM market is expected to grow at a CAGR of around 12.1% during 2025-2034. This report on global healthcare CRM market report provides holistic understanding of the market along with market ...

Evolving Business Models Drive Industry Transformation and New Growth Opportunities in Programmable Communications AI-Powered Innovation Creates Differentiation and Boosts Value Propositions API-based solutions often represent a significant departure from how businesses have become accustomed to pur ...

CRM Applications Companies in China This study focuses on China’s CRM Applications industry assessments and company profiles. In the two past decades, the industry has been growing at a fast pace. The dramatic expansions of the manufacturing capabilities and rising consumer consumptions in China hav ...

CRM Applications Industry Forecasts - China Focus This study focuses on China’s CRM Applications industry forecasts. In the two past decades, the industry has been growing at a fast pace. The dramatic expansions of the manufacturing capabilities and rising consumer consumptions in China have transfo ...

CRM Applications Markets in China China's demand for CRM Applications has grown at a fast pace in the past decade. In the next decade, both production and demand will continue to grow. The Chinese economy maintains a high speed growth which has been stimulated by the consecutive increases of indust ...

The Unfolding of UC&C Solutions for Employee and Customer Engagement This IDC Market Perspective discusses the unfolding of unified communications and collaboration (UC&C) solutions for employee and customer engagement. The unified communications and collaboration market has undergone significan ...

Top 10 Strategic Imperatives in Unified Communications and Collaboration, 2024 The Top Transformations Impacting Future Growth Potential The unified communications and collaboration (UC&C) landscape is undergoing a period of rapid evolution, driven by technological advancements, shifting business ne ...

Customer Engagement Solutions Market 2024-2028 The customer engagement solutions market is forecasted to grow by USD 16308.2 mn during 2023-2028, accelerating at a CAGR of 13.1% during the forecast period. The report on the customer engagement solutions market provides a holistic analysis, market si ...

Saudi Arabia Finance Cloud Market Assessment, By Solution [Financial Forecasting, Financial Reporting and Analysis, Security, Governance, Risk and Compliance, Others], By Services [Professional Services, Managed Services], By Application [Revenue Management, Wealth Management, Customer Relationship ...

India Loyalty Programs Market Intelligence and Future Growth Dynamics Databook – 50+ KPIs on Loyalty Programs Trends by End-Use Sectors, Operational KPIs, Retail Product Dynamics, and Consumer Demographics - Q3 2024 Update According to PayNXT360’s, loyalty market in the country is expected to grow b ...

Global Commercial Real Estate CRM Industry Trends Analysis Report 2024, Forecast to 2032 (Broken Down by Type, End User, Regional Analysis, and Competitive Landscape) This global Commercial Real Estate CRM market research report provides a comprehensive overview by conducting both qualitative and qu ...