Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

The Asia Pacific automotive dealer management system (DMS) market was valued at US$ 1,066.71 million in 2023 and is expected to reach US$ 2,597.94 million by 2031; it is estimated to register a CAGR of 11.8% from 2023 to 2031. Advent of Autonomous Vehicles Boosts Asia Pacific Automotive Dealer Manag ...

This IDC Perspective reviews the National Retail Federation’s (NRF’s) Big Show and Expo 2025, looking at the rapid changes and introduction of AI/ML and generative AI and how they play a part in retail technology and experience. The synopsis of the event is in line with the most important factors th ...

This IDC case study explores how Central Retail Corporation (CRC) is using AI and digital partnerships to scale innovation while maintaining operational efficiency. By implementing an AI-powered customer data platform, hyper-personalization strategies, and application programming interface (API)–dri ...

This IDC study analyzes the actual revenue in 2024 and forecasts the market from 2025 to 2029 for the Japan enterprise applications (EA) software market, which is composed of the collaborative workspace market, customer relationship management (CRM) application market, and enterprise resource manage ...

It is anticipated that the Mainframe Market Industry will expand at a compound annual growth rate (CAGR) of 7.19% from 2025 to 2035. The primary factor fueling the ongoing evolution of the mainframe market is the demand for augmented computing power and data storage capacity. The main market drivers ...

Auto Dealership CRM Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market. This report focuses on auto dealership crm software market which is experiencing strong growth ...

Open source customer relationship management (CRM) refers to CRM software that is available freely and with source code that can be modified. Traditionally, CRMs have been proprietary and expensive for many organizations. However, open source CRMs provide a cost-effective alternative for managing re ...

Telecom Analytics Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market. This report focuses on telecom analytics market which is experiencing strong growth. The report gives a g ...

Mobile CRM Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market. This report focuses on mobile crm software market which is experiencing strong growth. The report gives ...

Global A2P Messaging Market Size, Trends, By Component (Platform, A2P Service), By Application: (Authentication Services, Customer Relationship Management (CRM) Services, Interactive Messaging Services, Promotional Campaigns, Pushed Content Services, Others), By Deployment Mode (On-Premise, Cloud), ...

Argentina Software Market Report and Forecast 2025-2034 Market Outlook According to the report by Expert Market Research (EMR), the Argentina software market size is projected to grow at a CAGR of 3% between 2025 and 2034. Aided by the growing digital transformation across industries and the expansi ...

This IDC Market Note discusses Sprinklr's quarterly analyst digest held on January 30, 2025. This was the first time, newly appointed CEO, Rory Read, addressed the analyst community and laid out his plans for a refreshed growth strategy. The company has set itself an ambitious growth plan and Read's ...

Striving for excellent Customer experience (CX) is a strategic component of every organization’s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. However, majority of the organizations are struggling to deliver efficient and consis ...

The AI for sales and marketing market is projected to grow from USD 57.99 billion in 2025 to USD 240.58 billion by 2030 at a compound annual growth rate (CAGR) of 32.9% during the forecast period. The rising demand for automation, personalized customer engagement, and data-driven insights drive AI f ...

This IDC Market Perspective highlights the top market shifts impacting the customer experience (CX) market and how companies are establishing their 2025 CX strategies and initiatives. The CX market is undergoing significant shifts driven by generative artificial intelligence (GenAI), which is expect ...

This IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. ...

Japan Multi-Channel Marketing Market was valued at USD 220.7 million in 2023 and is projected to expand at a CAGR of 17.7% from 2024 to 2032. Businesses across various sectors are increasingly leveraging multi-channel marketing strategies to enhance customer engagement, optimize brand visibility, an ...

Kentley Insights’ 2025 Customer Relations Business Process Management Services Global Market Size & Growth Report covers market size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 195 countries. Figures are from 20 ...

Research Review Scope Enterprise management solutions are critical for the optimization of business operations in any sector, the integration of technologies to streamline processes, and general efficiency. Enterprise asset management (EAM) is another important growth area where businesses all over ...

This IDC Market Note examines Uniphore's definitive agreement on December 5, 2024, to acquire ActionIQ and Infoworks, the impact of these acquisitions on Uniphore's business strategy, product offerings, and customer base, and implications for broader conversational AI, generative AI, and customer da ...

The AI for customer service market is projected to grow from USD 12.06 billion in 2024 to USD 47.82 billion by 2030, at a compound annual growth rate (CAGR) of 25.8% during the forecast period. AI-powered chatbots and virtual assistants are transforming customer service by providing efficient, perso ...

The Process Mining market size was USD 1.3 billion in 2023 and is projected to reach USD 4.2 billion by 2033, growing at a CAGR of 12.3% from 2024 to 2033. The Process Mining Market is a dynamic field that leverages sophisticated algorithms to analyze business processes based on event logs extracted ...

Healthcare CRM Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market. This report focuses on healthcare crm market which is experiencing strong growth. The report gives a guide t ...

The Artificial intelligence in retail market is estimated to be USD 31.12 billion in 2024 to USD 164.74 billion in 2030 at a CAGR of 32.0% from 2024 to 2030. One of the primary drivers for AI adoption in retail is the growing consumer demand for personalized shopping experiences. AI technologies suc ...

Customer Journey Analytics Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market. This report focuses on customer journey analytics market which is experiencing strong growth. Th ...