CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Moving the Goalposts: NRF 2025 Introduces Change
... and experience. The synopsis of the event is in line with the most important factors that retailers were considering whether they were in operations, technology, or experiences. At the end of a stellar year in ... Read More
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AI-Powered Retail — Central Retail Corporation's Approach to Personalization, Efficiency, and Growth
... interface (API)–driven systems integrations, the company optimized inventory, enhanced delivery efficiency, and deepened customer relationships. This study underscores the importance of an ecosystem-first approach, ensuring seamless data exchange, secure collaboration, and a strong technological foundation ... Read More
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Japan Enterprise Applications Forecast, 2025–2029
... management (CRM) application market, and enterprise resource management (ERM) application market, which IDC defines as submarkets based on the Japan region. The Japan EA software market in 2024 was expected to perform well, thanks to ... Read More
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Mainframe Market Research Report By Systems (IBMz and Midrange Systems IBM Power), By Application (Enterprise Resource Planning (ERP), Transaction Processing, Customer Relationship Management (CRM), Supply Chain Management (SCM), Consumer Analytics, Census Data Collection, Mission-Critical Applications and Other Application.), By Offerings(Hardware, Software Analytics, Services), By Organization Size (SMEs and Large Enterprises), By Operating Systems (Low Pressure (Up to 10 bar), Medium Pressure (10-25 bar), and High Pressure (Above 25 bar)) Industry Forecast to 2035
... the demand for augmented computing power and data storage capacity. The main market drivers include the expanding adoption of cloud computing, the rise of big data and analytics, and the increasing demand for secure and ... Read More
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Open Source CRM Software Market, By Type (Operational CRM, Analytical CRM, Collaborative CRM, and Other types), By Deployment Mode (On-premises, Cloud-based, and Hybrid), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End-user Industry (BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education, and Others), By Application (Marketing, Sales, Customer service and support, and Others), By Component (Software and Services), By Geography (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)
... CRMs provide a cost-effective alternative for managing relationships and interactions with customers. Some key benefits of open source CRMs include low upfront costs, flexibility to customize features as per business needs, and avoiding vendor lock-ins. ... Read More
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Auto Dealership CRM Software Global Market Report 2025
... crm software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly ... Read More
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Mobile CRM Software Global Market Report 2025
... market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective ... Read More
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Telecom Analytics Global Market Report 2025
... is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective with the ... Read More
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Global Customer Experience Management Services, Forecast to 2029
... struggling to deliver efficient and consistent experiences. This is bringing greater attention and investment opportunities into the CX management services market. Organizations use outsourcing as a competitive strategy to unlock a range of benefits, including ... Read More
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Argentina Software Market Report and Forecast 2025-2034
... 2034. Aided by the growing digital transformation across industries and the expansion of cloud-based solutions, the market is expected to grow significantly by 2034. The Argentina software market value is increasing due to the critical ... Read More
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Sprinklr '25 Winter SQuAD: Finding a Firm Footing for Growth with a Refreshed Strategy and Continued Investments for an Intelligent Core
... refreshed growth strategy. The company has set itself an ambitious growth plan and Read's three-phased approach is a direct response to meet this goal. Product updates spanned the full suite of solutions, with the resonant ... Read More
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AI for Sales and Marketing Market by Offering (CRM, Chatbots, AI Agents, Digital Marketing, CDP), Application (Content Marketing, Sentiment Analysis, Predictive Analytics, CX), Technology (ML, NLP, Generative AI) and End User - Global Forecast to 2030
... period. The rising demand for automation, personalized customer engagement, and data-driven insights drive AI for the sales and marketing market. AI enhances lead generation, customer segmentation, and predictive analytics, optimizing sales strategies and marketing ROI. ... Read More
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Top Market Shifts That Are Impacting the CX Market, and How Companies Establish Their 2025 CX Strategies and Initiatives
... generative artificial intelligence (GenAI), which is expected to profoundly impact customer engagement and support. The integration of AI into CX initiatives raises concerns about customer trust, regulatory compliance, and the need for skilled talent. In ... Read More
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Key Takeaways from SugarCRM's 2025 Analyst Summit: Differentiated Strategy Focusing on Manufacturing, Wholesale, and Distribution
... IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. Read More
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Japan Multi-channel Market, Opportunity, Growth Drivers, Industry Trend Analysis and Forecast, 2024-2032
... strategies to enhance customer engagement, optimize brand visibility, and drive revenue growth. This approach integrates multiple digital and traditional marketing channels, enabling businesses to interact with consumers through various touchpoints, including email, social media, websites, ... Read More
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2025 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... East), 22 subregions, and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling customer relations business process ... Read More
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2023 Enterprise Management Solutions Research Review
... area where businesses all over the world are using software solutions to track, maintain, and optimize their physical assets. It helps both improve operational uptime and save cost. Digital solutions are also changing the way ... Read More
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AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow Automation (RPA, CRM Automation), Content Generation, Customer Journey Analytics, Service Quality Management) - Global Forecast to 2030
... AI-powered chatbots and virtual assistants are transforming customer service by providing efficient, personalized support. These technologies enable businesses to engage customers 24/7, offering instant responses to inquiries, which significantly reduces wait times and enhances satisfaction. ... Read More
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Uniphore Acquires ActionIQ and Infoworks to Enhance Data Control in Its Enterprise AI Platform
... conversational AI, generative AI, and customer data platform markets. "As AI vendors that were traditionally focused on conversational AI expand into enterprise AI platforms, the capabilities for connecting to, managing, and prepping the enterprise and ... Read More
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Process Mining Market Analysis and Forecast to 2034: By TYPE (Automated Process Discovery, Enhancement, Conformance Checking, Process Enhancement & Optimization, Visualization & Monitoring, Analytics & AI, Integration & Collaboration), SERVICES (Consulting, Implementation, Training and Support, Managed Services), MINING ALGORITHMS (Discovery Algorithms, Conformance Checking, Optimization & AI, Anomaly & Sequence Analysis), TECHNOLOGY (Artificial Intelligence, Machine Learning, Robotic Process Automation), DATA SOURCE (Enterprise Resource Planning, Customer Relationship Management, IoT Devices & Sensors, Custom Applications & Databases, Workflow & BPM Systems, Document Management Systems, Supply Chain & Logistics Data, Financial Systems Data, Other Data Sources), APPLICATION (Business Process Optimization, Compliance Management, Performance Management, Risk Management), DEPLOYMENT (On-Premises, Cloud, Hybrid), END USER (BFSI, Healthcare, Manufacturing, Retail, Telecommunications, IT and
... is a dynamic field that leverages sophisticated algorithms to analyze business processes based on event logs extracted from an organization's information systems. This technology provides profound insights into process efficiency, compliance, and optimization, enabling businesses ... Read More
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Artificial Intelligence in Retail Market by Solution (Personalized Product Recommendation, Visual Search, Virtual Stores, Virtual Customer Assistant, CRM), Type (Generative AI, Other AI), End-user (Online, Offline) - Global Forecast to 2030
... for AI adoption in retail is the growing consumer demand for personalized shopping experiences. AI technologies such as machine learning and natural language processing enable retailers to analyze large volumes of consumer data to understand ... Read More
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Customer Journey Analytics Global Market Report 2025
... market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective ... Read More
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Predictions for CX Transformation, 2025 to 2026
... Improving the customer experience (CX) and employee experience (EX) are top of mind again in 2025. This is not surprising as Frost & Sullivan research shows a direct correlation between a heightened EX directly impacting ... Read More
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Age of Copilots Begins in Financial Services: VeriPark Perspective
... company's strategic initiatives, focusing particularly on their recently introduced Role-Based Copilot solutions, and examines the go-to-market model for these offerings. Additionally, the report offers recommendations for VeriPark to maximize the benefits that can be delivered ... Read More
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2025 Global: All-In-One Crm Software Market - Innovative Markets Forecast (2031) report
... industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only market ... Read More
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