CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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AI for Sales and Marketing Market by Offering (CRM, Chatbots, AI Agents, Digital Marketing, CDP), Application (Content Marketing, Sentiment Analysis, Predictive Analytics, CX), Technology (ML, NLP, Generative AI) and End User - Global Forecast to 2030
... period. The rising demand for automation, personalized customer engagement, and data-driven insights drive AI for the sales and marketing market. AI enhances lead generation, customer segmentation, and predictive analytics, optimizing sales strategies and marketing ROI. ... Read More
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Top Market Shifts That Are Impacting the CX Market, and How Companies Establish Their 2025 CX Strategies and Initiatives
... generative artificial intelligence (GenAI), which is expected to profoundly impact customer engagement and support. The integration of AI into CX initiatives raises concerns about customer trust, regulatory compliance, and the need for skilled talent. In ... Read More
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Key Takeaways from SugarCRM's 2025 Analyst Summit: Differentiated Strategy Focusing on Manufacturing, Wholesale, and Distribution
... IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. Read More
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Japan Multi-channel Market, Opportunity, Growth Drivers, Industry Trend Analysis and Forecast, 2024-2032
... strategies to enhance customer engagement, optimize brand visibility, and drive revenue growth. This approach integrates multiple digital and traditional marketing channels, enabling businesses to interact with consumers through various touchpoints, including email, social media, websites, ... Read More
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2025 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... East), 22 subregions, and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling customer relations business process ... Read More
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2023 Enterprise Management Solutions Research Review
... area where businesses all over the world are using software solutions to track, maintain, and optimize their physical assets. It helps both improve operational uptime and save cost. Digital solutions are also changing the way ... Read More
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AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow Automation (RPA, CRM Automation), Content Generation, Customer Journey Analytics, Service Quality Management) - Global Forecast to 2030
... AI-powered chatbots and virtual assistants are transforming customer service by providing efficient, personalized support. These technologies enable businesses to engage customers 24/7, offering instant responses to inquiries, which significantly reduces wait times and enhances satisfaction. ... Read More
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Uniphore Acquires ActionIQ and Infoworks to Enhance Data Control in Its Enterprise AI Platform
... conversational AI, generative AI, and customer data platform markets. "As AI vendors that were traditionally focused on conversational AI expand into enterprise AI platforms, the capabilities for connecting to, managing, and prepping the enterprise and ... Read More
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Process Mining Market Analysis and Forecast to 2034: By TYPE (Automated Process Discovery, Enhancement, Conformance Checking, Process Enhancement & Optimization, Visualization & Monitoring, Analytics & AI, Integration & Collaboration), SERVICES (Consulting, Implementation, Training and Support, Managed Services), MINING ALGORITHMS (Discovery Algorithms, Conformance Checking, Optimization & AI, Anomaly & Sequence Analysis), TECHNOLOGY (Artificial Intelligence, Machine Learning, Robotic Process Automation), DATA SOURCE (Enterprise Resource Planning, Customer Relationship Management, IoT Devices & Sensors, Custom Applications & Databases, Workflow & BPM Systems, Document Management Systems, Supply Chain & Logistics Data, Financial Systems Data, Other Data Sources), APPLICATION (Business Process Optimization, Compliance Management, Performance Management, Risk Management), DEPLOYMENT (On-Premises, Cloud, Hybrid), END USER (BFSI, Healthcare, Manufacturing, Retail, Telecommunications, IT and
... is a dynamic field that leverages sophisticated algorithms to analyze business processes based on event logs extracted from an organization's information systems. This technology provides profound insights into process efficiency, compliance, and optimization, enabling businesses ... Read More
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Artificial Intelligence in Retail Market by Solution (Personalized Product Recommendation, Visual Search, Virtual Stores, Virtual Customer Assistant, CRM), Type (Generative AI, Other AI), End-user (Online, Offline) - Global Forecast to 2030
... for AI adoption in retail is the growing consumer demand for personalized shopping experiences. AI technologies such as machine learning and natural language processing enable retailers to analyze large volumes of consumer data to understand ... Read More
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Customer Journey Analytics Global Market Report 2025
... market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective ... Read More
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Predictions for CX Transformation, 2025 to 2026
... Improving the customer experience (CX) and employee experience (EX) are top of mind again in 2025. This is not surprising as Frost & Sullivan research shows a direct correlation between a heightened EX directly impacting ... Read More
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Age of Copilots Begins in Financial Services: VeriPark Perspective
... company's strategic initiatives, focusing particularly on their recently introduced Role-Based Copilot solutions, and examines the go-to-market model for these offerings. Additionally, the report offers recommendations for VeriPark to maximize the benefits that can be delivered ... Read More
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2025 Global: All-In-One Crm Software Market - Innovative Markets Forecast (2031) report
... industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only market ... Read More
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2025 Global Forecast for All-In-One Crm Software Market (2026-2031 Outlook)-High Tech Outlook Report
... product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from ... Read More
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2025 Global Forecast for Customer Relations Management (Crm) Analytics (2026-2031 Outlook)-High Tech Outlook Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2025 Global Forecast for Banking Crm Software Market (2026-2031 Outlook)-High Tech Outlook Report
... product or service category is within the NAICS Securities, Commodity Contracts, and Other Financial Investments and Related Activities industry. The product or service category is within the NAICS Securities, Commodity Contracts, and Other Financial Investments ... Read More
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2025 Global: Customer Relations Management (Crm) Analytics - Innovative Markets Forecast (2031) report
... accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only ... Read More
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2025 Global: Banking Crm Software Market - Innovative Markets Forecast (2031) report
... industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only market ... Read More
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2025 Global: Casino Crm Software Market - Innovative Markets Forecast (2031) report
... industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only market ... Read More
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Global Healthcare IT Market Size Study, by Application, (Electronic Health Records (EHR), Computerized Provider Order Entry (CPOE) Systems, Medical Imaging Information Systems, Tele-healthcare, Population Health Management (PHM), Revenue Cycle Management (RCM), Healthcare Analytics, Healthcare Customer Relationship Management (CRM)), By Delivery Mode (Cloud-based/Web-based, On-demand/On-premise), By End Use (Healthcare Providers, Healthcare Payers, Life Sciences Industry) and Regional Forecasts 2022-2032
... Relationship Management (CRM)), By Delivery Mode (Cloud-based/Web-based, On-demand/On-premise), By End Use (Healthcare Providers, Healthcare Payers, Life Sciences Industry) and Regional Forecasts 2022-2032 The Global Healthcare IT Market was valued at approximately USD 0.49 billion in ... Read More
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Connect the Enterprise to Orchestrate End-to-End Customer-Centric Journeys
... to take on a more customer-centric business model. The challenge for the customer-centric model is that, while it is intuitively true that a deep understanding of customer behavior has significant business value, it is extremely ... Read More
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2025 Global Forecast for Customer Relationship Management (2026-2031 Outlook)-High Tech Outlook Report
... category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD xx billion ... Read More
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2025 Global Forecast for Customer Relations Management (Crm) And Customer Experience Management (Cem) Software Market (2026-2031 Outlook)-High Tech Outlook Report
... for over 50 countries. The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market ... Read More
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2025 Global Forecast for Customer Analytics Market (2026-2031 Outlook)-High Tech Outlook Report
... category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD xx billion ... Read More
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