CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Insights Engine Market Share, Size, Trends, Industry Analysis Report, By Component (Software, Services); By Deployment (Cloud, On-premise); By Enterprise Size; By Application; By Vertical; By Region, And Segment Forecasts, 2023 - 2032
... engine market size is expected to reach USD 14.74 billion by 2032, according to a new study by Polaris Market Research. The report “Insight Engine Market Share, Size, Trends, Industry Analysis Report, By Component (Software, ... Read More
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Global Applicant Tracking Systems Market 2023-2027
... applicant tracking systems market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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IDC PlanScape: The Retail CRM Platform
... have emerged as indispensable tools for success. They empower retail companies to forge meaningful connections with customers, capturing valuable insights that fuel personalized experiences and drive loyalty. By harnessing the power of CRM platforms, retailers ... Read More
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Meralco's CX Transformation: Nurturing Customer Relationships and Trust While Promoting Online Journeys
... by the COVID-19 pandemic. Meralco's customer experience transformation included a technology platform overhaul, integrating digital channels with dedicated digital agents, and managed by a dedicated group overseeing all customer care within Meralco. "Customer experience transformations ... Read More
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Game On in Las Vegas as Verint Pushes to Close the Engagement Gap with Growing CX Automation Announcements
... in Las Vegas in June 2023. Key themes at the event were the use of artificial intelligence and generative AI in customer experience, agent assist, and call center technologies to improve agent performance and customer ... Read More
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Japan CX/CRM Applications Forecast, 2023–2027
... 2027."For the Japan CX software and CRM applications market to continue to grow, it is important for IT suppliers to establish a comprehensive support system for the shift to the Future of Customer Experience model, ... Read More
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Worldwide Enterprise Infrastructure Workloads Forecast, 2023–2027
... service providers that offer infrastructure services, and enterprises that plan their IT infrastructure spend can leverage this document toward their planning."IT budgets will tighten in the near term, but the demand that drove double-digit growth ... Read More
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The Price of Loyalty: Incentives
... in and implemented a loyalty program as a top marketing initiative at their companies. Loyalty programs can be complicated, but they drive several advantages for retailers. However, they are not created off the cuff, in ... Read More
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IDC PeerScape: Best Practices to Personalize Digital CX in Hospitality and Travel
... first as guests expect and demand customized connected interactions with brands," says Dorothy Creamer, research manager, Hospitality and Travel Digital Transformation Strategies. "Digital CX must be personalized to maintain the higher level of service that ... Read More
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Saudi Arabia Software as a Service (SaaS) Market, By Solution Type (Customer Relationship Management (CRM), Human Capital Management (HCM), Enterprise Resource Planning (ERP), Operations and Manufacturing, Content Management System (CMS), Supply Chain Management (SCM)); By Deployment Model (Private Cloud, Public Cloud, Hybrid Cloud); By End User (Commercial Enterprises, BFSI, Hospitality & Healthcare, Industrial & Manufacturing, Government & Transportation, IT & Telecommunications), Trend Analysis, Competitive Landscape & Forecast, 2019–2029
... Deployment Model (Private Cloud, Public Cloud, Hybrid Cloud); By End User (Commercial Enterprises, BFSI, Hospitality & Healthcare, Industrial & Manufacturing, Government & Transportation, IT & Telecommunications), Trend Analysis, Competitive Landscape & Forecast, 2019–2029 Saudi Arabia ... Read More
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Salesforce: Empowering Personalized Experiences with Marketing and Commerce GPT
... company launched its generative AI (GenAI) products: Marketing GPT and Commerce GPT. Salesforce intends to usher in the next era of personalization with its recent GenAI-powered technology stack. Please Note: Extended description available upon request. Read More
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Hospital Contact Center Solution Market - Global Size, Share, Trend Analysis, Opportunity and Forecast Report, 2019–2029, Segmented By Service (Professional Services, Managed Services); By Deployment Mode (On-premises, Cloud); By Enterprise Type (Small & Medium-Sized Enterprises (SMEs), Large Enterprises); By Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others); By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)
... (SMEs), Large Enterprises); By Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others); By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa) Global Hospital Contact Center Solution Market Size More ... Read More
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Best Practices in Developing Telco B2B Customer Loyalty in EMEA
... telcos to actively manage B2B loyalty as their customer and partner ecosystems become increasingly complex. To excel in this area, telcos need a clear idea on how to differentiate their B2B loyalty offerings from B2C ... Read More
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How Will GenAI Impact VOC Programs and Applications
... trends being seen and the headwinds faced by users, as well as the potential outcomes and functionality this new technology will provide. "GenAI is proving to be a major evolution in technology developed to gather, ... Read More
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SAP Sapphire Barcelona 2023: Three Takeaways
... cloud ERP options, revitalized the case for ERP modernization, and infused new goals into its 'Intelligent Enterprise' vision," said Bo Lykkegaard, associate VP, European Software Research at IDC. Please Note: Extended description available upon request. Read More
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A Telco Outlook on Generative AI
... the telecoms sector, reflecting on the past six months of industry discussions and considerations for using generative AI — and AI in general — in the telecoms industry. Please Note: Extended description available upon request. Read More
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Aptos Engage and Revionics Insight: Unified Retail
... 2023. Aptos continues to display leadership in omni-channel retail solutions, with Revionics leading in pricing optimization in the market. Aptos uncovers its strategies in expansion and growth with its executive team emphasizing the alignment with ... Read More
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Gamification Market by Type (Structural, Content), Offering, Organization Size, Deployment Mode, Application (HRM, CRM, Customer Engagement), End-use Industry (BFSI, Retail & E-commerce, Education & Research) and Geography—Global Forecast to 2030
... an in-depth analysis of gamification market across five major geographies and emphasizes on the current market trends, market sizes, market shares, recent developments, and forecasts till 2030. The global gamification market is projected to reach ... Read More
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Worldwide Enterprise Performance Management Applications Market Shares, 2022: Navigating Uncertainty Through Data-Driven Planning, Scenario Evaluation, and Analysis
... for 2020–2022 and the corresponding shares and growth rates of the largest vendors worldwide. In 2022, the EPM applications market grew 8.7% to reach $6.3 billion. Public cloud deployments grew by 26.5%, while all other ... Read More
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Using Behavioral Signals to Improve Customer Trust in the Future of Customer Experience
... Customer Experience framework that deliver real-time contextual awareness for consistent and frictionless engagement, supporting emotionally intelligent interactions through active learning. The analysis is based on IDC's Future Enterprise Resiliency and Spending (FERS) Survey, IDC's Future ... Read More
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Augmented Reality Applications for Cost-Effective Service Delivery and Value-Added Customer Experience
... squeezing print-related service margins through remote assistance tools. As these players develop additional services, they need to optimize the utilization of service support skills to provide cost-effective service delivery, while also enhancing the customer experience."In ... Read More
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Unifying the Customer Experience: The Power of Omni-Channel Collaboration
... through phone calls, SMS, and emails only. Customers want two-way engagement at every stage, bringing conversational commerce to the center stage. Customers look for customized and immersive experiences and associate themselves with the brand to ... Read More
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Sprinklr: Breaking Out of the Mold of a Social Suite to Orchestrate Whole Journey Customer Engagement
... from April 25 to 28. This one-of-a-kind event included a curated list of about 50 attendees, comprising executive and senior leadership from the Sprinklr team, Sprinklr customer executives, and industry analysts. Key themes of the ... Read More
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U.S. Customer Relationship Management Market Size, Share & Trends Analysis Report By Solution, By Deployment (On-premise, Cloud), By Application, By End-use, And Segment Forecasts, 2023 - 2030
... The U.S. customer relationship management market size is expected to reach USD 51.53 billion by 2030, growing at a CAGR of 12.5% from 2023 to 2030, according to the recent reports of Grand View Research, ... Read More
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Customer Relationship Management Market Size, Share, and Analysis, By Solution (Social Media Monitoring, Customer Service, CRM Analytics, Marketing Automation, Customer Experience Management, Salesforce Automation, Others), By Deployment (Cloud, On-Premises), By Application (Customer Management, Marketing and Sales Automation, Lead Generation & Customer Retention, Others), By Enterprise Size (Large Enterprise, SMEs), By End Use (Finance, IT, Manufacturing, Construction, Government, Education, Distribution, Healthcare, Retail, Others) and Regional Forecasts, 2022-2032
... Sales Automation, Lead Generation & Customer Retention, Others), By Enterprise Size (Large Enterprise, SMEs), By End Use (Finance, IT, Manufacturing, Construction, Government, Education, Distribution, Healthcare, Retail, Others) and Regional Forecasts, 2022-2032 Customer Relationship Management Market ... Read More
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