CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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2023 Customer Relations Business Process Management Services Global Market Size & Growth Report with Global Recession Risk Impact
... size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and ... Read More
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North America Customer Care BPO Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing) and End User (BFSI, IT and Telecommunication, Retail and E-Commerce, Manufacturing, Healthcare and Pharmaceutical, Transport and Logistics, Media and Communication, Automotive, and Others)
... Manufacturing, Healthcare and Pharmaceutical, Transport and Logistics, Media and Communication, Automotive, and Others) The North America customer care BPO market is expected to grow from US$ 8,275.80 million in 2023 to US$ 12,003.48 million by ... Read More
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Digital BSS Market by Offering (Solutions & Services), Solution (Revenue & Billing Management, Customer Management, Order Management, and Product Management), Vertical (BFSI, Telecom, and Retail & eCommerce) and Region - Global Forecast to 2028
... digital BSS market is estimated at USD 5.8 billion in 2023 to USD 12.5 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 16.6%. The increasing adoption of cloud-based solutions over traditional on-premises ... Read More
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European CRM Application Market Shares, 2022: A Buoyant CRM Market as CX Remains the Top Enterprise Priority
... market shares of leading vendors in sales, marketing, advertising, digital commerce, customer service, and call center applications."Our research shows us that while organizations are feeling the strain of the current economic climate, focusing on customers ... Read More
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IDC PlanScape: Revenue Operations and Intelligence for Predictable Revenue Growth and a Seamless Customer Experience
... predictable revenue, and deliver exceptional customer experiences."By aligning and empowering every facet of an organization, revenue operations and intelligence unlocks the potential for seamless collaboration, data-driven decision making, and predictable growth," says Michelle Morgan, research ... Read More
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IDC PlanScape: Digital Resilience for Insurance Organizations
... to enhance digital resilience. The framework also serves as a scorecard for executives to identify weaknesses and prioritize technology initiatives, use cases, and process/policy changes across functions and the organization. Please Note: Extended description available ... Read More
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Significant Vendor Announcements in VOC
... in their offerings," says Lou Reinemann, research director, Voice of the Customer and Customer Success Applications at IDC. "To address concerns about privacy of data as well as inaccuracies in AI insights, VOC practitioners are ... Read More
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Insights Engine Market Share, Size, Trends, Industry Analysis Report, By Component (Software, Services); By Deployment (Cloud, On-premise); By Enterprise Size; By Application; By Vertical; By Region, And Segment Forecasts, 2023 - 2032
... engine market size is expected to reach USD 14.74 billion by 2032, according to a new study by Polaris Market Research. The report “Insight Engine Market Share, Size, Trends, Industry Analysis Report, By Component (Software, ... Read More
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Global Applicant Tracking Systems Market 2023-2027
... applicant tracking systems market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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IDC PlanScape: The Retail CRM Platform
... have emerged as indispensable tools for success. They empower retail companies to forge meaningful connections with customers, capturing valuable insights that fuel personalized experiences and drive loyalty. By harnessing the power of CRM platforms, retailers ... Read More
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Meralco's CX Transformation: Nurturing Customer Relationships and Trust While Promoting Online Journeys
... by the COVID-19 pandemic. Meralco's customer experience transformation included a technology platform overhaul, integrating digital channels with dedicated digital agents, and managed by a dedicated group overseeing all customer care within Meralco. "Customer experience transformations ... Read More
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Game On in Las Vegas as Verint Pushes to Close the Engagement Gap with Growing CX Automation Announcements
... in Las Vegas in June 2023. Key themes at the event were the use of artificial intelligence and generative AI in customer experience, agent assist, and call center technologies to improve agent performance and customer ... Read More
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Japan CX/CRM Applications Forecast, 2023–2027
... 2027."For the Japan CX software and CRM applications market to continue to grow, it is important for IT suppliers to establish a comprehensive support system for the shift to the Future of Customer Experience model, ... Read More
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Worldwide Enterprise Infrastructure Workloads Forecast, 2023–2027
... service providers that offer infrastructure services, and enterprises that plan their IT infrastructure spend can leverage this document toward their planning."IT budgets will tighten in the near term, but the demand that drove double-digit growth ... Read More
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The Price of Loyalty: Incentives
... in and implemented a loyalty program as a top marketing initiative at their companies. Loyalty programs can be complicated, but they drive several advantages for retailers. However, they are not created off the cuff, in ... Read More
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IDC PeerScape: Best Practices to Personalize Digital CX in Hospitality and Travel
... first as guests expect and demand customized connected interactions with brands," says Dorothy Creamer, research manager, Hospitality and Travel Digital Transformation Strategies. "Digital CX must be personalized to maintain the higher level of service that ... Read More
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Saudi Arabia Software as a Service (SaaS) Market, By Solution Type (Customer Relationship Management (CRM), Human Capital Management (HCM), Enterprise Resource Planning (ERP), Operations and Manufacturing, Content Management System (CMS), Supply Chain Management (SCM)); By Deployment Model (Private Cloud, Public Cloud, Hybrid Cloud); By End User (Commercial Enterprises, BFSI, Hospitality & Healthcare, Industrial & Manufacturing, Government & Transportation, IT & Telecommunications), Trend Analysis, Competitive Landscape & Forecast, 2019–2029
... Deployment Model (Private Cloud, Public Cloud, Hybrid Cloud); By End User (Commercial Enterprises, BFSI, Hospitality & Healthcare, Industrial & Manufacturing, Government & Transportation, IT & Telecommunications), Trend Analysis, Competitive Landscape & Forecast, 2019–2029 Saudi Arabia ... Read More
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Salesforce: Empowering Personalized Experiences with Marketing and Commerce GPT
... company launched its generative AI (GenAI) products: Marketing GPT and Commerce GPT. Salesforce intends to usher in the next era of personalization with its recent GenAI-powered technology stack. Please Note: Extended description available upon request. Read More
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Hospital Contact Center Solution Market - Global Size, Share, Trend Analysis, Opportunity and Forecast Report, 2019–2029, Segmented By Service (Professional Services, Managed Services); By Deployment Mode (On-premises, Cloud); By Enterprise Type (Small & Medium-Sized Enterprises (SMEs), Large Enterprises); By Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others); By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)
... (SMEs), Large Enterprises); By Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others); By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa) Global Hospital Contact Center Solution Market Size More ... Read More
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Best Practices in Developing Telco B2B Customer Loyalty in EMEA
... telcos to actively manage B2B loyalty as their customer and partner ecosystems become increasingly complex. To excel in this area, telcos need a clear idea on how to differentiate their B2B loyalty offerings from B2C ... Read More
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How Will GenAI Impact VOC Programs and Applications
... trends being seen and the headwinds faced by users, as well as the potential outcomes and functionality this new technology will provide. "GenAI is proving to be a major evolution in technology developed to gather, ... Read More
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SAP Sapphire Barcelona 2023: Three Takeaways
... cloud ERP options, revitalized the case for ERP modernization, and infused new goals into its 'Intelligent Enterprise' vision," said Bo Lykkegaard, associate VP, European Software Research at IDC. Please Note: Extended description available upon request. Read More
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A Telco Outlook on Generative AI
... the telecoms sector, reflecting on the past six months of industry discussions and considerations for using generative AI — and AI in general — in the telecoms industry. Please Note: Extended description available upon request. Read More
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Aptos Engage and Revionics Insight: Unified Retail
... 2023. Aptos continues to display leadership in omni-channel retail solutions, with Revionics leading in pricing optimization in the market. Aptos uncovers its strategies in expansion and growth with its executive team emphasizing the alignment with ... Read More
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Gamification Market by Type (Structural, Content), Offering, Organization Size, Deployment Mode, Application (HRM, CRM, Customer Engagement), End-use Industry (BFSI, Retail & E-commerce, Education & Research) and Geography—Global Forecast to 2030
... an in-depth analysis of gamification market across five major geographies and emphasizes on the current market trends, market sizes, market shares, recent developments, and forecasts till 2030. The global gamification market is projected to reach ... Read More
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