CRM Market Research Reports & Industry Analysis

HubSpot's Inbound 2023: Bringing AI to the SMB Marketing Masses This IDC Market Note discusses HubSpot's successfully hosted Inbound 2023, the annual industry event, held both in Boston and online from September 6 to 8, 2023, that drew a live attendance of 12,000 and a substantial online audience, ...

Global CX Outsourcing Market: Analysis By Deployment Type (On Premise and Cloud), By Industry Vertical (Retail, BFSI, IT & Telecom, Healthcare, Government, Energy & Utilities and Other), By Region, Size and Trends with Impact of COVID-19 and Forecast up to 2028 The global CX outsourcing market was v ...

2023 Customer Relations Business Process Management Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact Kentley Insights’ 2023 Customer Relations Business Process Management Services Global Market Size & Growth Report covers market size, revenue, growth, and share acros ...

Retail Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 Market Overview: The global retail analytics market size reached US$ 7.3 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 22.2 Billion by 2028, exhibiting a growth ra ...

Customer Experience Trends in the Manufacturing Industry: A Customer Perspective—Global, 2023–2024 Automating Business Processes, Customer Experience, and Employee Experience is the Top Priority Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer a ...

From Perception to Practice: Revenue Life-Cycle Management, Aligning IT and LOB Priorities, and the Potential Future of RLM This IDC Market Perspective delves into the nuances of differing perspectives based on SaaS customer feedback in IDC's 2023 SaaSPath Survey. In the dynamic world of digital com ...

Pricing Excellence Buyer Case Study: Spire Healthcare Significantly Improves the Customer and Salesperson Experience While Improving Company Efficiency and Performance with PROS This IDC Perspective discovers the experience that U.K. healthcare provider, Spire Healthcare, had with transforming the w ...

Automotive Dealer Management System Market by Function (Customer Service, Data Reports, Inventory Management), Application (Customer Relationship Management, Dealer Tracking, Finance), End User, Deployment - Global Forecast 2023-2030 The Automotive Dealer Management System Market is projected to rea ...

Global CRM Outsourcing Market 2023-2027 The CRM outsourcing market is forecasted to grow by USD 25.4 bn during 2022-2027, accelerating at a CAGR of 5.63% during the forecast period. The report on the CRM outsourcing market provides a holistic analysis, market size and forecast, trends, growth driver ...

Social Customer Relationship Management Market Outlook to 2030- Forecasts of Market Size, Share, Companies, Countries, Trends, Opportunities, and Industry Developments Report The global Social Customer Relationship Management industry continues to expand rapidly with the market size poised to regist ...

Cloud Computing Market by Service Model (Infrastructure as a Service, Platform as a Service, Software as a Service), Solution (Collaboration & Productivity Suites, Customer Relationship Management, Human Capital Management), Workload, Infrastructure, Deployment model, Organization Size, Industry - G ...

Customer Relationship Management Market Outlook to 2030- Forecasts of Market Size, Share, Companies, Countries, Trends, Opportunities, and Industry Developments Report The global Customer Relationship Management industry continues to expand rapidly with the market size poised to register an optimist ...

Insurance Platform Market by Offering (Software (Policy Management, Video KYC/eKYC), Services), Application (Claims Management, CRM, Underwriting & Rating), Insurance Type (General Insurance, Life Insurance), End-user and Region - Global Forecast to 2028 The Insurance Platform market is projected to ...

10 Key Announcements from Dreamforce 2023 This IDC Perspective summarizes the key announcements from the Salesforce Dreamforce 2023 event. These include the launch and availability of the Einstein 1 Platform, Einstein Copilot, and Einstein 1 Copilot Studio. It also includes major announcements with ...

Asia/Pacific (Excluding Japan and China) Customer Experience Services Forecast, 2022–2027 This IDC study provides an analysis of the Asia/Pacific (excluding Japan and China) (APEJC) customer experience services market for the 2023–2027 forecast period."In the dynamic landscape of Asia/Pacific, busin ...

IDC PeerScape: Lessons Learned in Measuring Customer Experience This IDC PeerScape will describe how a digital leader measures customer experience value and how two other highly respected traditional businesses are adopting many of these customer-centric measurement best practices.There are three k ...

Worldwide Customer Relationship Management Software Market Shares, 2022: Growth Continues Despite Economic Gloom This IDC study provides an analysis of vendor performance in the customer relationship management applications software market for 2022, valued at $77.1 billion."The market year 2022 was ...

Bloomreach Clarity: Taking Conversational Marketing and Commerce to the Next Level This IDC Market Note discusses Bloomreach Clarity, an app for brands to build generative AI (GenAI) agents. Bloomreach recently announced a new conversational commerce capability called Clarity. Clarity is a solution ...

Analysis of Finance Global Business Service Organizations This IDC Market Perspective examines global organizations that use the global business services (GBS) model, specifically looking at the adoption of GBS by industry, the type and number of functions supported, years in establishment, and ser ...

BPO Services Market Summary, Competitive Analysis and Forecast to 2027 (Global Almanac) Summary Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value 2017-22, and forecast to 2027). The profile also contains descriptions ...

BPO Services Market Summary, Competitive Analysis and Forecast to 2027 Summary Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value 2017-22, and forecast to 2027). The profile also contains descriptions of the leading p ...

Frost Radar™: Digital Platforms for Customer Care and Engagement in Electric Utilities and Retailers, 2023 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines Energy is the world’s most dynamic industry in need of change. Electric utilities a ...

Germany BPO Services Market Summary, Competitive Analysis and Forecast to 2027 Summary BPO Services in Germany industry profile provides top-line qualitative and quantitative summary information including: market size (value 2017-22, and forecast to 2027). The profile also contains descriptions of t ...

Finance Cloud Market Size - By Type (Solution, Services), Application (Wealth Management, Revenue Management, Account Management, Customer Relationship Management, Asset Management), Deployment Model, Enterprise size & Global Forecast, 2023 - 2032 Global Finance Cloud Market will witness over 20.5% ...

Worldwide Customer Service Applications Software Market Shares, 2022: The Leaders Continue to Lead This IDC study examines the customer service applications market for 2020–2023. Revenue and market share of the leading vendors are provided for 2022. "While the customer service applications market ex ...