CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Customer Data Platform Market by Offering (Campaign, Analytics, Composable, Real-Time CDP), Data Type (First-Party Data, Zero-Party Data), Application (Propensity Modeling, Predictive Analytics, Audience Segmentation) - Global Forecast to 2030
... period. The CDP market is driven by rising demand for unified customer profiles, increasing the adoption of omnichannel marketing strategies, and the growing need for personalized customer experience. However, data privacy regulations, integration challenges, and ... Read More
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Twilio Charts New Course with Preview of Its Customer Engagement Platform at Twilio SIGNAL 2025
... "Twilio's SIGNAL 2025 announcement of its next-generation platform is the culmination of a concerted effort by Twilio to usher in a new vision of customer engagement. The company will leverage a seamless blend of APIs ... Read More
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Pharma And Biotech CRM Software Global Market Opportunities And Strategies To 2034
... and biotech CRM software market as it emerges from the COVID-19 shut down. Reasons to Purchase Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies. Understand how ... Read More
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Customer Information System (CIS) - Company Evaluation Report, 2025 (Abridged Report)
... product innovations, and emerging trends shaping the industry. MarketsandMarkets 360 Quadrants evaluated over 100 companies, of which the Top 19 Customer Information System Companies were categorized and recognized as quadrant leaders. Customer information systems (CIS) ... Read More
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Salesforce Connections 2025: The Agentic Workforce Goes Live
... sales, commerce, and service functions. The event highlighted how these agentic capabilities are reshaping customer experience delivery by embedding intelligence into workflows, personalizing engagement in real time, and streamlining cross-cloud orchestration via Data Cloud and ... Read More
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Press Ganey Forsta Announces the Acquisition of InMoment, Creating a New Powerhouse in the Voice of the Customer and CX Markets
... and "customer experience" markets, this event is of interest to other firms targeting that market as well as the practitioners and buyers of these applications. This IDC Market Note discusses the two firms, their offerings, ... Read More
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The 2026-2031 World Outlook for Customer Relation Management
... question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models ... Read More
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The 2026-2031 World Outlook for Customer Engagement Solutions
... question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models ... Read More
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The 2026-2031 World Outlook for Customer Experience Management
... question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models ... Read More
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The 2026-2031 World Outlook for Customer Journey Analytics
... question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models ... Read More
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The 2026-2031 World Outlook for Customer Information Systems
... question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models ... Read More
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The 2026-2031 World Outlook for Customer Interaction Services
... question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models ... Read More
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2025 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... East), 22 subregions, and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling customer relations business process ... Read More
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The 2026-2031 World Outlook for Healthcare CRM (Customer Relationship Management)
... country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using ... Read More
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The 2026-2031 World Outlook for Customer Master Data Management
... in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric ... Read More
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The 2026-2031 World Outlook for Customer Experience Monitoring
... question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models ... Read More
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The 2026-2031 World Outlook for Customer Analytics
... (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models which ... Read More
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The 2026-2031 World Outlook for Foot Traffic and Customer Location Intelligence Solutions
... for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis ... Read More
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The 2026-2031 World Outlook for Customer Relationship Management
... question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models ... Read More
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ServiceNow Knowledge 2025 Highlights for State and Local Governments
... innovations being delivered on the ServiceNow AI Platform and via ServiceNow’s CRM and Core Business Suite offerings, to name just a few.“ServiceNow is positioned to deliver value to its state and local government customers thanks ... Read More
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The 2026-2031 World Outlook for Customer Success Platforms
... question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models ... Read More
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The 2026-2031 World Outlook for Customer Analytics ETL (Extract, Transform and Load) Data Management
... earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a ... Read More
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The 2026-2031 World Outlook for Healthcare CRM
... (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models which ... Read More
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The 2026-2031 World Outlook for CRM Outsourcing
... (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models which ... Read More
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The 2026-2031 World Outlook for Customer Experience Management Media Monitoring Tools
... the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. ... Read More
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