Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

Technology buyers should prioritize open platforms that integrate seamlessly with CRM, revenue management, marketing, and analytics systems, enabling interoperability and data unification. Equally important are strong change management frameworks, cross-functional collaboration, and continuous partn ...

Cardiac Rhythm Management (CRM) Devices And Equipment Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market. This report focuses on cardiac rhythm management (crm) devices and eq ...

Pharma And Biotech CRM Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market. This report focuses on pharma and biotech crm software market which is experiencing strong ...

The AI powered CRM platform market is forecasted to grow by USD 11190 mn during 2024-2029, accelerating at a CAGR of 27.6% during the forecast period. The report on the AI powered CRM platform market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as w ...

Global Customer Relationship Management (CRM) BPO Services Market Trends and Outlook The global Customer Relationship Management (CRM) BPO Services market is undergoing a structural transformation, fueled by enterprises' intensifying focus on customer experience, digital agility, and operational sca ...

The global digital marketing software market size reached USD 88.0 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 281.6 Billion by 2033, exhibiting a growth rate (CAGR) of 13.1% during 2025-2033. The increasing use of voice-activated devices and virtual assistants, ris ...

Kentley Insights’ 2025 Customer Relations Business Process Management Services Global Market Size & Growth Report covers market size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 195 countries. Figures are from 20 ...

Global Customer Relationship Management (CRM) Market Trends and Outlook The global Customer Relationship Management (CRM) market is undergoing a period of accelerated transformation, fueled by the convergence of artificial intelligence (AI), cloud computing, and rising expectations for personalized ...

The customer data platform (CDP) market is expanding rapidly, with a projected market size rising from USD 9.72 billion in 2025 to USD 37.11 billion by 2030, at a CAGR of 30.7% during the forecast period. The CDP market is driven by rising demand for unified customer profiles, increasing the adoptio ...

This IDC Market Note discusses Twilio's preview of its customer engagement platform at Twilio SIGNAL 2025. Twilio is charting a new path for cloud communications.According to Courtney Munroe, research VP, Worldwide Telecommunications Research at IDC, "Twilio's SIGNAL 2025 announcement of its next-ge ...

Pharma And Biotech CRM Software Global Market Opportunities And Strategies To 2034 from The Business Research Company provides the strategists; marketers and senior management with the critical information they need to assess the global pharma and biotech CRM software market as it emerges from the C ...

The Customer Information System Companies Quadrant is a comprehensive industry analysis that provides valuable insights into the global market for Customer Information System. This quadrant offers a detailed evaluation of key market players, technological advancements, product innovations, and emerg ...

Global SaaS Customer Relationship Management Market to Reach US$105.0 Billion by 2030 The global market for SaaS Customer Relationship Management estimated at US$51.8 Billion in the year 2024, is expected to reach US$105.0 Billion by 2030, growing at a CAGR of 12.5% over the analysis period 2024-203 ...

This IDC Market Note highlights the announcements from Salesforce Connections 2025. Salesforce Connections 2025 showcased the company's deepening investment in AI-driven enterprise automation through Agentforce, its platform for building and deploying digital agents across marketing, sales, commerce ...

This IDC Market Note looks at the announcement made on May 14, 2025, by Press Ganey Forsta (PG Forsta) of its acquisition of InMoment. Given that both firms target the "voice of the customer" (VOC) and "customer experience" markets, this event is of interest to other firms targeting that market as w ...

This study covers the world outlook for service analytics across more than 190 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the reg ...

This study covers the world outlook for sales intelligence across more than 190 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the re ...

This study covers the world outlook for retail search and content analytics across more than 190 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the cou ...

This study covers the world outlook for retail sentiment analysis software across more than 190 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the coun ...

This study covers the world outlook for salesforce services across more than 190 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the r ...

This study covers the world outlook for subscription order management across more than 190 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country i ...

This study covers the world outlook for sales enablement platforms across more than 190 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is o ...

This study covers the world outlook for Telecom CRM, e-commerce, and analytics across more than 190 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the ...

This study covers the world outlook for salesforce automation software across more than 190 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country ...

This study covers the world outlook for sales acceleration technologies across more than 190 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country ...