Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

Kentley Insights’ 2025 Customer Relations Business Process Management Services Global Market Size & Growth Report covers market size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 195 countries. Figures are from 20 ...

The 6G market is projected to grow from USD 11.40 billion in 2030 to USD 110.46 billion by 2036, at a CAGR of 46.0%, from 2030 to 2036. For organizations, 6G will be a transformational enabler, going far beyond faster connectivity to drive intelligence, efficiency, and innovation. Enterprises in man ...

Global GDPR Services Market to Reach US$7.7 Billion by 2030 The global market for GDPR Services estimated at US$3.0 Billion in the year 2024, is expected to reach US$7.7 Billion by 2030, growing at a CAGR of 16.9% over the analysis period 2024-2030. Large Enterprises, one of the segments analyzed in ...

Global Web Analytics Market to Reach US$15.1 Billion by 2030 The global market for Web Analytics estimated at US$6.3 Billion in the year 2024, is expected to reach US$15.1 Billion by 2030, growing at a CAGR of 15.6% over the analysis period 2024-2030. Large Enterprises, one of the segments analyzed ...

Global CRM Outsourcing Market to Reach US$15.4 Billion by 2030 The global market for CRM Outsourcing estimated at US$11.9 Billion in the year 2024, is expected to reach US$15.4 Billion by 2030, growing at a CAGR of 4.3% over the analysis period 2024-2030. Retail End-Use, one of the segments analyzed ...

Global Social Customer Relationship Management (CRM) Market to Reach US$11.9 Billion by 2030 The global market for Social Customer Relationship Management (CRM) estimated at US$6.4 Billion in the year 2024, is expected to reach US$11.9 Billion by 2030, growing at a CAGR of 10.8% over the analysis pe ...

Global CRM Analytics Market to Reach US$28.1 Billion by 2030 The global market for CRM Analytics estimated at US$15.9 Billion in the year 2024, is expected to reach US$28.1 Billion by 2030, growing at a CAGR of 10.0% over the analysis period 2024-2030. Sales & Marketing Analytics, one of the segment ...

Global Customer Relationship Management (CRM) Software Market to Reach US$181.9 Billion by 2030 The global market for Customer Relationship Management (CRM) Software estimated at US$93.1 Billion in the year 2024, is expected to reach US$181.9 Billion by 2030, growing at a CAGR of 11.8% over the anal ...

Global Customer Engagement Solutions Market to Reach US$49.9 Billion by 2030 The global market for Customer Engagement Solutions estimated at US$25.7 Billion in the year 2024, is expected to reach US$49.9 Billion by 2030, growing at a CAGR of 11.7% over the analysis period 2024-2030. Solutions Compo ...

Global Customer Analytics Market to Reach US$49.7 Billion by 2030 The global market for Customer Analytics estimated at US$17.4 Billion in the year 2024, is expected to reach US$49.7 Billion by 2030, growing at a CAGR of 19.1% over the analysis period 2024-2030. BFSI End-Use, one of the segments ana ...

Technology buyers should prioritize open platforms that integrate seamlessly with CRM, revenue management, marketing, and analytics systems, enabling interoperability and data unification. Equally important are strong change management frameworks, cross-functional collaboration, and continuous partn ...

Cardiac Rhythm Management (CRM) Devices And Equipment Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market. This report focuses on cardiac rhythm management (crm) devices and eq ...

Pharma And Biotech CRM Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market. This report focuses on pharma and biotech crm software market which is experiencing strong ...

The global customer engagement solutions market size is expected to reach USD 57.81 billion by 2034, according to a new study by Polaris Market Research. The report Customer Engagement Solutions Market by Component (Solution, Services), By Vertical, By Deploymentment Mode, and By Region -Market Fore ...

The AI powered CRM platform market is forecasted to grow by USD 11190 mn during 2024-2029, accelerating at a CAGR of 27.6% during the forecast period. The report on the AI powered CRM platform market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as w ...

Global Customer Relationship Management (CRM) BPO Services Market Trends and Outlook The global Customer Relationship Management (CRM) BPO Services market is undergoing a structural transformation, fueled by enterprises' intensifying focus on customer experience, digital agility, and operational sca ...

The global digital marketing software market size reached USD 88.0 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 281.6 Billion by 2033, exhibiting a growth rate (CAGR) of 13.1% during 2025-2033. The increasing use of voice-activated devices and virtual assistants, ris ...

The 2025 Global: Customer Intelligence Platform Market - Innovative Markets Forecast (2031) report analyzies the market size, projected growth/decline and regional data for the period 2020 through 2031. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietar ...

Global Customer Relationship Management (CRM) Market Trends and Outlook The global Customer Relationship Management (CRM) market is undergoing a period of accelerated transformation, fueled by the convergence of artificial intelligence (AI), cloud computing, and rising expectations for personalized ...

The customer data platform (CDP) market is expanding rapidly, with a projected market size rising from USD 9.72 billion in 2025 to USD 37.11 billion by 2030, at a CAGR of 30.7% during the forecast period. The CDP market is driven by rising demand for unified customer profiles, increasing the adoptio ...

This IDC Market Note discusses Twilio's preview of its customer engagement platform at Twilio SIGNAL 2025. Twilio is charting a new path for cloud communications.According to Courtney Munroe, research VP, Worldwide Telecommunications Research at IDC, "Twilio's SIGNAL 2025 announcement of its next-ge ...

Pharma And Biotech CRM Software Global Market Opportunities And Strategies To 2034 from The Business Research Company provides the strategists; marketers and senior management with the critical information they need to assess the global pharma and biotech CRM software market as it emerges from the C ...

The Customer Information System Companies Quadrant is a comprehensive industry analysis that provides valuable insights into the global market for Customer Information System. This quadrant offers a detailed evaluation of key market players, technological advancements, product innovations, and emerg ...

Global SaaS Customer Relationship Management Market to Reach US$105.0 Billion by 2030 The global market for SaaS Customer Relationship Management estimated at US$51.8 Billion in the year 2024, is expected to reach US$105.0 Billion by 2030, growing at a CAGR of 12.5% over the analysis period 2024-203 ...

This IDC Market Note highlights the announcements from Salesforce Connections 2025. Salesforce Connections 2025 showcased the company's deepening investment in AI-driven enterprise automation through Agentforce, its platform for building and deploying digital agents across marketing, sales, commerce ...