CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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CX Leaders Navigate Disruption in a New Era of Customer Contact
... essence amid ongoing digital transformation, geopolitical chaos, and technology disruption. Think of this transformation as moving to a new home, prompting a reevaluation of what is truly necessary and what can be left behind. While ... Read More
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CEQUENS Vendor Profile: An Emerging Major Player in the CPaaS Segment
This IDC Vendor Profile offers an overview of CEQUENS, a major customer experience platform providing service in the Middle East, Asia, and Europe. Read More
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2025 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... East), 22 subregions, and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling customer relations business process ... Read More
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
... While revenue is expected to grow at a CAGR of 5.7% to $161.7 billion over the five years to 2023, growth has dramatically slowed as the largest potential clients for industry software are saturated. Many ... Read More
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Finance Cloud Market Report by Type (Solution, Service), Deployment Model (Public Cloud, Private Cloud, Hybrid Cloud), Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises), Application (Wealth Management, Revenue Management, Account Management, Customer Relationship Management, Asset Management, and Others), and Region 2025-2033
... The market is experiencing steady growth driven by the growing adoption of cloud solutions in the BFSI sector to modernize the IT infrastructure, the rising demand for robust data security, and the integration of advanced ... Read More
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Artificial Intelligence (AI) in BFSI Market Report by Offering (Software, Hardware, Services), Solution (Chatbots, Fraud Detection and Prevention, Anti-Money Laundering, Customer Relationship Management, Data Analytics and Prediction, and Others), End User (Banks, Insurance, Wealth Management), and Region 2025-2033
... 28.79% during 2025-2033. The rising utilization of AI to increase efficiency, increasing focus on enhanced customer experience, growing demand for advanced fraud detection, and widespread utilization of AI to meet regulatory compliances are some of ... Read More
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Global Sales Intelligence Market 2025-2029
... provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest ... Read More
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Global Web Analytics Market 2025-2029
... provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest ... Read More
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Frost Radar™: Customer Experience Management Services in Latin America, 2025
... and those from Latin American locations to countries overseas. CX management is a subset of the much broader business process outsourcing industry. It is a business arrangement in which a company contracts an outside supplier ... Read More
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Canadian Communications Service Provider Capex Spending, 2024–2025: Capital Intensity Keeps Falling
... seen in 2020 when capex spending was hampered by COVID-19. The top 3 Canadian communications service providers by capex spend, Rogers Communications, Bell Canada, and TELUS, are expected to hold a combined 77% share of ... Read More
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2025 Global: Higher Education Crm Software Market - Innovative Markets Forecast (2031) report
... accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only ... Read More
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2025 Global: Home Builder Crm Software Market - Innovative Markets Forecast (2031) report
... accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only ... Read More
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2025 Global: Healthcare Crm Software Market - Innovative Markets Forecast (2031) report
... industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only market ... Read More
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2025 Global: Higher Education Student Crm Systems Market - Innovative Markets Forecast (2031) report
... most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the ... Read More
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Salon Software Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)
... Urbanization and evolving consumer preferences are significantly influencing the growth trajectory and transformation of the salon software market. As urban migration intensifies and fast-paced lifestyles become the norm, the demand for salon and wellness services ... Read More
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RingCentral Is Taking a Holistic Approach to Drive Customer Success with AI
... to drive meaningful EX and CX. The company has demonstrated its success to date and is well positioned to drive future growth. Its leadership team is well positioned to execute these strategies amid growing competition. Read More
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Cardiac Rhythm Management (CRM) Devices And Equipment Global Market Report 2025
... on cardiac rhythm management (crm) devices and equipment market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. ... Read More
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Kantox: Applying a Software-Driven Approach to Enterprise FX Risk Management
This Vendor Profile provides a vendor assessment and product overview of the Kantox FX risk management software solution. Read More
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Artificial Intelligence (AI) In Customer Relationship Management (CRM) Global Market Report 2025
... focuses on artificial intelligence (ai) in customer relationship management (crm) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years ... Read More
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CRM Analytics
... CAGR of 10.0% over the analysis period 2024-2030. Sales & Marketing Analytics, one of the segments analyzed in the report, is expected to record a 10.9% CAGR and reach US$12.8 Billion by the end of ... Read More
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Social Customer Relationship Management (CRM)
... Billion by 2030, growing at a CAGR of 10.8% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 10.1% CAGR and reach US$7.8 Billion by ... Read More
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Digital Business Support Systems
... 2030, growing at a CAGR of 14.7% over the analysis period 2024-2030. Services, one of the segments analyzed in the report, is expected to record a 15.4% CAGR and reach US$13.3 Billion by the end ... Read More
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Customer Relationship Management (CRM) Software
... Billion by 2030, growing at a CAGR of 11.8% over the analysis period 2024-2030. SMEs, one of the segments analyzed in the report, is expected to record a 14.6% CAGR and reach US$92.9 Billion by ... Read More
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Healthcare CRM
... CAGR of 12.5% over the analysis period 2024-2030. Software, one of the segments analyzed in the report, is expected to record a 11.9% CAGR and reach US$27.4 Billion by the end of the analysis period. ... Read More
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Cloud Enterprise Application Software Market Report by Solution (Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Web Conferencing, Business Intelligence (BI), Business Process Management (BPM), Content Management System (CMS), Enterprise Asset Management (EAM), and Others), Industry Vertical (Manufacturing and Services, Banking, Financial Services and Insurance (BFSI), Healthcare, Retail, Government, Oil and Gas, Telecom, and Others), and Region 2025-2033
... during 2025-2033. The rising need for scalable and flexible software solutions to support enterprise applications is stimulating the market. Cloud enterprise application software (EAS) refers to advanced business solutions that organizations integrate to perform various ... Read More
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