U.S. Pet Market Outlook, 2020-2021: Responding to the COVID-19 Impact

U.S. Pet Market Outlook, 2020-2021

Packaged Facts’ U.S. Pet Market Outlook, an industry best-seller since 2010, is the go-to source for a complete understanding of the U.S. pet industry. The report evaluates current trends and future directions for marketing and retailing, along with consumer patterns across the full spectrum of the market, including pet food, veterinary services, non-food pet supplies, and non-medical pet services (grooming, boarding, training, pet insurance).

This report forecasts market size and growth for each category (2019-2024), examines new product activity, surveys retail channel trends including cross-channel shopping vs. shopper loyalty, and analyzes trends and shifts in the needs of today’s pet parents. The report tabulates pet product sales channel by channel and projects channel shares through 2024, taking into full account the accelerated swing toward online purchasing as a result of the coronavirus pandemic, and presenting before-and-after market projections by retail product or service sector.


  • Executive Summary
    • Scope & Methodology
      • Scope of Report
      • Report Methodology
    • Market Sizing, Shares, and Trends
      • Look Back at 2019
        • Table U.S. Pet Market Retail Sales by Classification, 2014-2019 (in billions of dollars)
        • Table U.S. Pet Market Retail Sales Annual Change by Classification, 2014-2019 (percent change over previous year)
      • Total Pet Industry Sales Will Decline Sharply in 2020 But Begin Recovery in 2021
        • Table Projected U.S. Retail Sales of Pet Products and Services, 2019-2024 (in billions of dollars)
      • Sales Projections by Sector
      • Historical and Projected Market Share Shifts by Product or Service Classification
        • Table Classification Share of U.S. Pet Market Retail Sales: 2014, 2019, 2024 (percent)
      • Market Shares by Animal Type
      • Share of Pet Product Sales by Channel
        • Table Share of U.S. Retail Channel Sales of Pet Products by Channel Classification: Pet Food & Treats, Non-Food Pet Supplies, Total, 2019 (percent)
      • Historical and Projected Channel Share Shifts
        • Table Modeling of Projected Shifts in Retail Channel Shares of U.S. Pet Product Sales, 2019, 2020, 2024 (percent)
      • Share of Non-Veterinary Services Sales by Type
      • Housing Trends and Market Potential
        • Table Patterns by Kind of Residence: Households Overall, Pet-Owning Households, and Households Without Pets, 2009-2019 (in millions of U.S. households)
      • Pet Adoption Continues to Supplant Livestock Sales
      • Smaller Dogs Remain Big
        • Table Size of Pet Dogs: Previously Acquired and Recently Acquired, 2019 (percent of dog owners)
      • Aging Pet Population
        • Table Age of Dogs and Cats, 2020 (percent of pet owners)
      • Pet Overweight/Obesity
      • Pet Tech Products Post Double-Digit Growth
      • E-Commerce in Context
      • Chewy Ahead in Sales, Amazon in Percent of Online Pet Product Shoppers
      • e-Commerce Competition and Channel Loyalty
      • 56% of Households Keep Pets
        • Table Household Ownership Rates for Pets by Type: Any Pets, Dogs, Cats, and Other Pets, 2009-2019 (percent)
        • Table Household Base for Ownership of Pets by Type: Any Pets, Dogs, Cats, and Other Pets, 2009-2019 (in millions)
        • Table Household Ownership Rates for Pets Other than Dogs or Cats by Type, 2009-2019 (percent)
        • Table Household Base for Ownership of Pets Other Than Dogs or Cats by Type, 2009-2019 (in thousands)
      • The Decade of the Dog
      • Dog Owners at 73% of Overall Pet Households
    • Market Opportunities
      • Opportunities Despite the Coronavirus Pandemic
      • Pets as Family as Pet Population Driver
      • E-commerce
      • Veterinary Telemedicine and Back-Office Systems
      • Private Label
      • Lower Cost Pet Healthcare
      • The Veterinary Sector
        • Table Most Important Sources of Pet Care Information by Generational Cohort, 2020 (percent of pet owners)
      • Pet Tech
      • Pet Medications
      • CBD
      • Pet Food: Rethinking Superpremium
      • DCM Controversy Spurs Interest in Grain-Free Pet Food Alternatives Including Grain-Inclusive and Limited Ingredient Recipes
      • Science-Based and Veterinary Diets
      • Subscription-Based Products and Services
      • Focus on Felines
      • Cause Marketing, Sustainability, Animal Welfare
      • "Pet Effect" as Pet Population Driver
      • Lower-Income Households
  • Foreword: Assessing Coronavirus Pandemic Impacts on the Pet Industry
    • Introduction: Coronavirus Impacts as the New Normal
    • The Great Recession as Context
    • Pet Ownership Rates in Wake of Great Recession
      • Table Great Recession Perspective on Potential Coronavirus Impacts: Pet Ownership Rates by Type, 2006-2013 (percent of U.S. Households)
    • Pet Spending Is "Sticky"
      • Table Level of Agreement with Statement: "I am spending less on pet products because of the economy," 2011-2017 (percent)
    • Non-Medical Pet Care to Suffer Sharpest Hit
    • Boost to Veterinary Telehealth
    • Supply Chain Shortages
    • Short-Term Bump for Consumables
      • Table Great Recession Perspective on Potential Coronavirus Impacts: Usage Rates for Heartworm Control Medications for Cats, 2007-2011 (percent of cat owners)
    • Private Label Opportunities
    • Doubling Down on Online Shopping
  • Market Trends
    • Chapter Highlights
    • Market Performance
      • Impact of Coronavirus Pandemic
    • Looking Back at 2014-2019
      • Growth in the Age of E-Commerce and IT
        • Table U.S. Pet Market Retail Sales by Classification, 2014-2019 (in billions of dollars)
        • Table U.S. Pet Market Retail Sales Annual Change by Classification, 2014-2019 (percent change over previous year)
      • Pet Product and Servicing Spending Per Pet-Owning Household
        • Table Dollar Sales Per Pet-Owning Household by Classification, 2014-2019 (millions of dollars and dollars)
        • Table Dollar Sales Per Dog-Owning Household by Classification, 2014-2019 (millions of dollars and dollars)
        • Table Dollar Sales Per Cat-Owning Household by Classification, 2014-2019 (millions of dollars and dollars)
        • Table Dollar Sales Per Individual Dog and Cat by Classification, 2019 (millions of dollars and dollars)
    • Looking Forward to 2024
      • Sharp Decline in 2020, But Recovery Beginning in 2021
        • Table Projected U.S. Retail Sales of Pet Products and Services, 2019-2024 (in billions of dollars)
        • Table Pre-Coronavirus Pandemic Projected U.S. Retail Sales of Pet Products and Services by Classification, 2019-2024 (in billions of dollars)
        • Table Coronavirus Pandemic-Adjusted Projected U.S. Retail Sales of Pet Products and Services by Classification, 2019-2024 (in billions of dollars)
        • Table Pre-Coronavirus Pandemic Projected U.S. Pet Market Retail Sales Annual Change by Classification, 2019-2024 (percent change over previous year)
        • Table Coronavirus Pandemic-Adjusted Projected U.S. Pet Market Retail Sales Annual Change by Classification, 2019-2024 (percent change over previous year)
        • Table U.S. Pet Market Compound Annual Growth Rates by Classification: 2014-2019 vs. Pre- and Post-Coronavirus Pandemic Projections for 2019-2024 (percent)
      • Pet Food Sales Growth Relatively Stable
      • Veterinary Services Will Experience Long-Term Impact
      • "Non-Essential" Non-Food Pet Supplies Will Take a Hit
      • Sharpest Cuts Expected for Non-Medical Pet Services
        • Table Projected U.S. Retail Sales of Pet Products and Services, 2019-2024 (in billions of dollars)
        • Table Projected U.S. Retail Sales of Pet Products and Services by Classification, 2019-2024 (in billions of dollars)
        • Table Projected U.S. Pet Market Retail Sales Annual Change by Classification, 2019-2024 (percent change over previous year)
        • Table U.S. Pet Market Compound Annual Growth Rates by Classification: 2014-2019 vs. 2019-2024 (percent)
    • Market Shares and Segmentation
      • Historical and Projected Market Share Shifts by Product or Service Classification
        • Table Classification Share of U.S. Pet Market Retail Sales: 2014, 2019, 2024 (percent)
        • Table Classification Share of U.S. Pet Market Retail Sales by Animal Type: Dog, Cat, Other, 2019 (percent)
      • Market Shares by Animal Type
      • Shares of Pet Product Sales by Channel
        • Table Share of U.S. Retail Channel Sales of Pet Products by Channel Classification: Pet Food & Treats, Non-Food Pet Supplies, Total, 2019 (percent)
      • Historical and Projected Channel Share Shifts
        • Table Modeling of Projected Shifts in Retail Channel Shares of U.S. Pet Product Sales, 2019, 2020, 2024 (percent)
      • Boarding and Grooming Account for Bulk of Non-Medical Services Sales
    • Market Drivers
      • The Coronavirus Crisis
      • E-commerce Driving Market Growth, Innovation
      • Investment and M&A
      • Pet as Family
        • Table Level of Agreement with Statement: "I consider my dogs/cats/other pets to be part of the family," 2020 (percent of pet owners)
        • Table Travel Activities of Dog and Cat Owners in Last 12 Months, 2019 (percent of dog owners vs. cat owners)
      • Pets in Public
      • HABRI Documents Human Health Benefits of Pet Ownership
      • Economic Improvement Reflected in Pet Owner Outlook
        • Table Pet Owners: Overview by Change in Financial Situation Compared with 12 Months Ago, 2015-2019 (percent of U.S. pet-owning adults)
        • Table Pet Owners: Overview by Expectations for Personal Financial Situation Over the Next 12 Months, 2015-2019 (percent of U.S. pet-owning adults)
      • Pet Ownership Trends
        • Table Household Penetration Rates for Selected Pet-Owning Classifications, 2009-2019 (percent of U.S. households)
        • Table Household Base for Selected Pet-Owning Classifications, 2009-2019 (in millions of U.S. households)
      • Focus on Felines
      • Housing Trends May Hinder Pet Ownership from Reaching Full Potential
        • Table Pet Ownership Patterns by Type of Residence: Dogs, Cats, and Other Pets, 2019 (percent of households)
        • Table Patterns by Kind of Residence: Households Overall, Pet-Owning Households, and Households Without Pets, 2009-2019 (in millions of U.S. households)
        • Table Pet Ownership Patterns by Age Bracket: Dogs vs. Cats, 2019 (percentages and number in thousands)
        • Table Rates for Living in an Owned home by Age Bracket, 2019 (percent)
      • Dog and Cat Ownership Down Among Lower-Income Households
        • Table Pet Ownership Base by Household Income Bracket, 2009-2019 (in millions of U.S. households)
        • Table New Dog and Cat Adopter Patterns by Household Income Bracket, 2019 (number, percent, and index)
      • Pet Adoption Continues to Supplant Livestock Sales
      • Smaller Dogs Remain Big
        • Table Size of Pet Dogs: Previously Acquired and Recently Acquired, 2019 (percent of dog owners)
      • Aging Pet Population
        • Table Age of Dogs and Cats, 2020 (percent of pet owners)
      • Pet Overweight/Obesity
      • Higher-Income Households Still Outspend on Pets
        • Table Share of Total U.S. Pet Market Expenditures: $70K+ vs. Under $70K Income Households, 2001-2018 (percent)
        • Table $70K+ Household Share of U.S. Pet Market Expenditures: By Classification, 2011-2018 (percent)
        • Table $70K+ Household Share of U.S. Pet Market Expenditures: By Classification and Income Level, 2018 (percent)
      • The CBD Boom
      • DCM/Grain-Free Pet Food Situation Remains Unresolved
  • Industry Trends
    • Chapter Highlights
    • Industry Overview
      • Impact of Coronavirus Pandemic
      • The "Omnimarket" Era
      • Leading Pet Product Marketers and Brands
      • Leading Veterinary and Non-Medical Pet Service Operators
      • Fast-Growing Franchises and Private Companies
      • Pet Food Leaders Covering All Pet Industry Bases
      • M&A/Investment Activity Slower in 2019
      • Recent Mergers, Acquisitions, Investments, and Restructuring
      • Subscription-Based Products and Services
      • Cause Marketing
      • Sustainability
      • Animal Welfare
    • Pet Food
      • Impact of Coronavirus Pandemic
        • Table Great Recession Perspective on Potential Coronavirus Impacts: Usage Rates for Store-Brand Dry Dog Food, 2006-2013 (percent of dry dog food purchasers)
      • Internet Is Top Growth Channel
      • Mass Premiumization at Expense of Pet Specialty
      • Private-Label Gains
      • Fresh Pet Food Makers Taking Aim at Kibble and Canned
      • Kibble Marketers Also Focus on Fresh
      • Industry Shaken by Possible DCM Link
      • A Swing Back to Science-Based and Veterinary Diets?
      • Spotlight on Product Safety
        • Table Top Draws for Selected Product Claims Among Dog and Cat Food Purchasers, 2020 (percent)
      • Trendy and Sustainable Ingredients and Recipes
      • "Other Pet" Food
    • Non-Food Pet Supplies
      • Impact of Coronavirus Pandemic
      • Common Denominators: Pet Health, Technology, E-commerce
      • Pet Tech Products Post Double-Digit Growth
      • Pet Food Marketers Weighing In on Non-Food Supplies
      • Tech Trend Creating New Product Categories
      • Multi-Smart Marketers: Wagz and Petkit Cover Multiple Bases
      • Supplies for Other Pets Go High-Tech
      • Pet Medications and Supplements
        • Table Pet Medications and Pet Supplements Sales, 2019 vs. 2023 (in millions of dollars)
      • CBD Taking Pet Market by Storm
      • Fairness to Pet Owners Act
    • Veterinary Services
      • Impact of Coronavirus Pandemic
      • "Pets as Family," IT, and E-commerce Disrupting Business as Usual
      • Mars Units Lead Ranks of Veterinary Chains
      • Industry Consolidation
      • Veterinary Usage Rates and Reasons for Visits
      • Competing Formats Challenging Traditional Practices
      • Veterinary Clinics: What Customers Want
      • Millennials Receptive to Alternative Veterinary Approaches
        • Table Attitudes of Dog or Cat Owners Toward Alternative Veterinary Approaches by Age Bracket, 2020 (percent)
      • PetIQ and Essentials PetCare Opening Walmart-Based Clinics
      • Walgreens and CVS Also Partnering with Veterinary Service Providers
      • Veterinary Services in Big Boxes
      • Petco Continues Push into Veterinary Services
      • Pet Owners Like the Idea of Vet Services in Retail Venues
        • Table Consumer Attitudes on Veterinary Services in Retail Stores, 2019 (percent of pet owners)
        • Table Attitudes of Pet Owners Toward the Availability of Veterinary Services in Retail Outlets: By Age Bracket and Hispanic Origin, 2019 (percent)
      • Vet Care Service Providers Going Digital
      • Veterinarians Countering E-tailers with Online Pharmacies of Their Own
      • Vet-Connected Pet Wearables
    • Non-Medical Pet Services
      • Impact of Coronavirus Pandemic
      • Robust Market Foundations
        • Table Use of Non-Medical Pet Care Services, 2020 (percent of dog and cat owners)
        • Table Average Amount Spent on Non-Medical Pet Care Services in Past 12 Months, 2020 (percent of dog and cat owners)
      • PetSmart and Petco
      • Franchise Operations
      • Best Friends Pet Care
      • Internet as Petcare Assistant
      • Subscription and Loyalty Programs
      • Battle of the Apps
      • Pet Insurance Posting Double-Digit Growth
        • Table Percent of Dog and Cat Owners Who Have Medical Coverage/Plan for Their Pets, 2020 (percent of dog and cat owners)
      • Emerging Pet Services
  • Retail Trends
    • Chapter Highlights
    • Introduction
      • Impact of Coronavirus Pandemic
      • Retail Channel Overview
        • Table U.S. Retail Channel Sales of Pet Products: Sales & Shares by Channel Classification, 2018 vs. 2019 (dollar sales in millions and percent share)
    • Competitive Situation
      • "Omnimarket" Competition
      • e-Commerce Remixes Retail
      • Projected Sales in 2020 and 2024
        • Table Leading Retail Channel Dollar Sales of Pet Products: 2019, 2020P, and 2024P (billions)
        • Table Leading Retail Channel Shares of Pet Product Dollar Sales: 2019, 2020P, and 2024P (percent)
      • The Paradox of Mass Outperforming Specialty
      • Pet Superstores Are the Most Vulnerable to Online Incursion
        • Table Cross-Shopping for Pet Products by Retail Channel, 2019 (index for dog/cat owners)
      • Pet Food Subscription and Auto-Replenishment Programs
      • Rapid Home Delivery and Click-and-Collect
    • Focus: E-Commerce
      • E-Commerce/IT Upend Retail Dynamics
      • Signs of the E-Commerce Times
      • E-Commerce in Context
      • Chewy Ahead in Sales, Amazon in Percent of Online Pet Product Shoppers
      • Leading E-Tailers Setting Their Sights on Pet Medications
      • Amazon's PillPack Acquisition May Lead to Prescription Pet Meds
      • PetMed Express Feeling the Online Heat
    • Focus: Specialty vs. Mass-Market Channels
      • e-Commerce Competition and Channel Loyalty
      • Mass Premiumization and Channel Loyalty
  • Pet Ownership Trends
    • Chapter Highlights
    • Pet Population Overview
      • Impact of Coronavirus Pandemic
      • Note on Data Sources
      • 56% of Households Keep Pets
        • Table Household Ownership Rates for Pets by Type: Any Pets, Dogs, Cats, and Other Pets, 2009-2019 (percent)
        • Table Household Base for Ownership of Pets by Type: Any Pets, Dogs, Cats, and Other Pets, 2009-2019 (in millions)
        • Table Household Ownership Rates for Pets Other than Dogs or Cats by Type, 2009-2019 (percent)
        • Table Household Base for Ownership of Pets Other Than Dogs or Cats by Type, 2009-2019 (in thousands)
      • The Decade of the Dog
      • Dog Owners at 73% of Overall Pet Households
      • Pet Cross-Ownership Rates
        • Table Cross-Ownership Rates for Different Types of Pets, 2019 (in percent and thousands of households)
        • Table Overview of Cross-Ownership Rates of Pets: By Percent of Households, 2009-2019 (rate)
        • Table Overview of Cross-Ownership of Pets: By Number of Households 2009-2019 (in thousands)
      • New Pet Adoption Rates
        • Table Pet Ownership and New Pet Ownership by Type of Pet, 2019 (in percentages and millions)
      • Key Demographics for Pet Ownership
        • Table Key Demographic Increases in Households Owning Pets by Type: Any Pets, Dog or Cats, Dogs, and Cats, 2009 vs. 2019 (in thousands)
      • Key Demographics for Owning Different Types of Pets
    • Focus: Dog and Cat Owners
      • 95% of Pet-Owning Households Have Dogs or Cats
        • Table Households Ownership Rates for Pets by Type: Any Pets, Dogs, Cats, and Other Pets, 2009-2019 (percent)
        • Table Household Base for Ownership of Pets by Type: Any Pets, Dogs, Cats, and Other Pets, 2009-2019 (in millions)
      • Cross-Ownership Patterns for Dogs and Cats
        • Table Cross- and Multiple-Pet Ownership Patterns Among Dog and Cat Owners, 2019 (percent and number in millions)
        • Table Cross- and Multiple-Pet Ownership Patterns Among Dog and Cat Owners, 2009 vs. 2019 (percent)
      • Key Demographics for Dog vs. Cat Ownership
      • Shifts in Dog/Cat Owner Demographics, 2009 vs. 2019
        • Table Selected Changes in Demographic Shares: Households Overall vs. Dog-Owning and Cat-Owning Households, 2009 vs. 2019 (in percentages and percentage point change)
    • Focus: Pets Other Than Dogs or Cats
      • One-Tenth of Pet-Owning Households Have "Other" Pets
        • Table Households Ownership Rates for Pets by Type: Fish, Birds, Reptiles, Rabbits, Hamsters, 2009-2019 (percent)
        • Table Household Base for Ownership of Pets by Type: Fish, Birds, Reptiles, Rabbits, Hamsters, 2009-2019 (in thousands)
      • Cross-Ownership Patterns for Other Pets
        • Table Cross-Ownership Patterns Among Types of Pets Other Than Dogs or Cats: Fish, Birds, Reptiles, and Rabbits/Hamsters, 2019 (percent and number in millions)
      • Key Demographics for Other Pet Ownership
      • Shifts in Other Pet Owner Demographics, 2009 vs. 2019
        • Table Selected Changes in Demographic Shares: Households Owning Pets Other Than Dogs or Cats, 2009 vs. 2019 (in percentages and percentage point change)

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