Report cover image

Worldwide and U.S. Key Horizontal BPO Business Analytics Services Forecast, 2022–2026

Publisher IDC
Published Nov 22, 2022
Length 14 Pages
SKU # IDC17523128

Description

Worldwide and U.S. Key Horizontal BPO Business Analytics Services Forecast, 2022–2026

This IDC study presents IDC's spending forecast and historical sizing for the worldwide key horizontal business process outsourcing business analytics services market by key horizontal areas including finance and accounting, procurement, HR, and customer care/contact center. This study does not contain vendor-specific revenue, market shares, or vendor profiles."As end-user organizations continue to push their digital agendas, from investing in automation tools to cloud, they require support from business process services providers across the full spectrum of analytics services from data management, analysis and reporting, big data services, and predictive analytics and optimization," says Ali Close, manager of IDC's Intelligent Finance and Customer Care Business Process Services program.

Please Note: Extended description available upon request.

Table of Contents

14 Pages
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Worldwide Key Horizontal BPO Business Analytics Services Spending Forecast
U.S. Key Horizontal BPO Business Analytics Services Spending Forecast
Worldwide Key Horizontal BPO Business Analytics Services Spending Forecast by Macro Region, 2022–2026
Market Context
Drivers and Inhibitors
Drivers
Rise of 3rd Platform Technologies (Mobility, IoT, and Social Media)
Inhibitors
Data Literacy
Data Democratization
Talent
Significant Market Developments
Customer Care Analytics: Service Provider Investments
Finance and Accounting Analytics: AI for Risk/Fraud Assessment Is Top of Mind for CFOs
Procurement Analytics: C-Suite Executives Leverage Advanced Analytics/AI for Risk Assessment
Changes from Prior Forecast
Market Definition
Business Analytics Services Definition
BPO Business Analytics Services Definition
Customer Care BPO Business Analytics Services
Using Contact Center Data to Improve the Customer and Agent Experience
Finance and Accounting BPO Business Analytics Services
Using Financial Data to Understand the Flow of Money
Procurement BPO Business Analytics Services
Using Procurement Data to Improve Sourcing and Purchasing Decisions
Methodology
Related Research

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us