Category: Service Industries
Service Industries market research reports by IDC
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What Is Work Today — And When Will We Stop Needing Humans to Do It?
This IDC Perspective explores the implications of agentic AI in the workforce, highlighting its potential to revolutionize business operations while raising concerns about job displacement. It discusses the balance between AI augmentation and human roles, presenting various scenarios of workforce im ... Read More
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IDC PeerScape: Best Practices for Leveraging Integrated Bank Payment Platforms
This IDC PeerScape delves into the challenges around bank payment platforms and the practices to optimize payment modernization."Banks around the world, despite different regulatory regimes, different rails, and different customers, face many of the same challenges," according to Aaron Press, resear ... Read More
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Mainframe Still Plays a Critical Role in Financial Services
This IDC Perspective details how mainframes still play a critical role in financial services. Any time a consumer purchases a latte, buys a mobile phone, or pays for movie tickets at the cinema, that transaction is almost guaranteed to be processed by two or three mainframes at the acquiring company ... Read More
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Facility Managers Key to ESG Efforts But Tools Are Lacking
This IDC Market Perspective discusses ESG and sustainability as relevant to facilities management. Facility management applications are vital to the success of greater enterprise ESG and sustainability efforts. HVAC, lighting, and building operations consume a vast amount of power and facility manag ... Read More
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Customer Identity: The Foundation for AI-Infused Retail Banking Growth
This IDC Perspective discusses retail banking that is rapidly evolving, with AI-powered personalization becoming essential for customer engagement and growth. However, fragmented identity systems create friction, weaken security, and limit AI's ability to deliver seamless and compliant experiences. ... Read More
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AI Agent Use Case: Mortgage Prequalification
This IDC Perspective discusses the use case of AI agents in mortgage prequalification. Just as institutions were working through the introduction of generative AI into their technology and business environments, along come AI agents and agentic AI to add complexity to the planning and investment pro ... Read More
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EMEA Wholesale Telecoms Strategies: Scope and Definitions, 2025
This IDC Market Perspective details the scope and definitions of the markets covered in the EMEA Wholesale Telecoms Strategies program. This program analyzes connectivity and related infrastructure services sold to telecoms operators and other service providers, detailing changing requirements, tren ... Read More
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Payers Should Consider an Enterprise Approach to Achieve Mandated Accessibility
This IDC Perspective discusses how payers should consider an enterprise approach to achieve mandated accessibility. The most appropriate path for payers in achieving both of the mandated initiatives seems to be establishing an overall vision and road map of the enterprise’s approach and then modular ... Read More
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The Current State of the Decentralized Physical Infrastructure Networks Industry
This IDC Market Perspective discusses the current state of the decentralized physical infrastructure networks (DePINs) industry. The decentralized physical infrastructure networks industry is rapidly evolving, leveraging blockchain and cryptocurrency to create decentralized, community-run networks f ... Read More
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AI in Finance: Where It's Being Used and Is It Delivering Value?
This IDC Perspective discusses AI in finance. AI is revolutionizing corporate finance by enhancing decision-making, risk management, and operational efficiency through technologies like machine learning and RPA. Despite significant benefits such as improved forecasting and automation, challenges lik ... Read More
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U.S. and EU Trade Policy Developments Around Chinese Imports: Implications for B2B Order Management and Fulfillment
This IDC Perspective examines the evolving nature of trade policies in the U.S. and EU regarding Chinese imports, and their implications for B2B ecommerce fulfillment. It highlights how changes to de minimis exemptions and increased attention on Chinese imports are contributing to a shift toward bul ... Read More
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Collaboration Against Crime: Harnessing Data Sharing for Smarter Fraud Detection
This IDC Perspective explores the critical role of data sharing in combating financial fraud, emphasizing its transformative potential in early detection, broader insights, and operational efficiency. By leveraging collaborative data-sharing practices, financial institutions can address complex frau ... Read More
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Key Takeaways from SugarCRM's 2025 Analyst Summit: Differentiated Strategy Focusing on Manufacturing, Wholesale, and Distribution
This IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. ... Read More
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How Autonomous AI Agents will Change People, Places, and Processes in the Future of Work in EMEA
This IDC Market Perspective explores the transformative impact of autonomous AI agents on the EMEA workforce today and tomorrow, emphasizing their potential to enhance operational efficiency, redefine job roles, and improve workplace collaboration. "IDC predicts that by 2028, 40% of top EMEA busines ... Read More
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Best in Future of Trust: GCash Leads the Way in Secure and Inclusive Fintech Innovation
This IDC Perspective discusses the nomination details of the Best in Future of Trust winner from the IDC Future Enterprise Awards 2024 in Asia/Pacific, showcasing GCash's innovative approach to building digital trust and advancing cybersecurity in financial technology (fintech)."Effectively addressi ... Read More
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Visma Ends 2024 with Strong Organic Growth on Top of 33 Acquisitions
This IDC Market Note reviews Norway-based Visma’s full-year performance based on its reported quarterly results for fiscal year ending December 31, 2024. The document reviews key results and operational indicators of the company. Finally, the document reviews and contemplates the strategy of Visma. ... Read More
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European Consumer and SMB Telecoms Strategies: Research Coverage and Approach
This IDC Market Perspective provides an overview of the markets covered in IDC's European Consumer Telecom Strategies research program. It analyzes various aspects of the European consumer and SMB (1–250 empl.) market, such as connections and revenues, as well as existing and new services that under ... Read More
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IT's Role in HR Transformation
The IDC Market Perspective examines how HR's move from manual processes to data-driven automation is fueled by closer collaboration with IT. It highlights HR’s top priorities, like talent acquisition and service delivery, and stresses the importance of a user-friendly employee experience."Think of A ... Read More
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IDC PeerScape: Peer Insights for Modernization of Legacy Applications and Cloud Migration
This IDC PeerScape discusses peer insights for modernization of legacy applications and cloud migration.According to Gerald Johnston, adjunct research advisor, IDC's IT Executive Programs (IEP), "The best modernization outcomes start with the up-front analysis to focus on critical functions, busines ... Read More
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Zellis to Acquire elementsuite and Emerge as Full HCM Provider in the U.K.
This IDC Market Note discusses the pending acquisition of U.K.-based HCM solution vendor elementsuite by U.K.-based Zellis. The paper discusses the implications of the acquisition for Zellis and the wider impact on the U.K. HCM market. IDC also offers actionable guidance to Zellis related to the ac ... Read More
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Age of Copilots Begins in Financial Services: VeriPark Perspective
Age of Copilots Begins in Financial Services: VeriPark Perspective This Vendor Profile provides an in-depth perspective on VeriPark's integration of GenAI capabilities into its financial services solutions in the CRM domain. It delves into the company's strategic initiatives, focusing particularly o ... Read More
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European Financial Applications Forecast, 2024–2028
European Financial Applications Forecast, 2024–2028 This IDC Market Forecast provides analysis and sizing of the European financial applications market for 2021–2023 and forecasts for 2023–2028. The European financial applications market managed to surpass its estimated growth for 2023, reaching $12 ... Read More
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McKinsey Global Analyst Summit, 2024 — Key Takeaways
McKinsey Global Analyst Summit, 2024 — Key Takeaways This IDC Market Perspective details key takeaways from the 2024 McKinsey Global Analyst Summit. The event highlighted McKinsey's focus on growth, data literacy, operational excellence, sustainability, and AI integration. The key takeaways include ... Read More
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U.S.-China Trade Relations Shaping Future eCommerce Fulfillment: Policy Changes, Potential Impacts Explained
U.S.-China Trade Relations Shaping Future eCommerce Fulfillment: Policy Changes, Potential Impacts Explained This IDC Perspective examines how IDC is adjusting its market projection for growth within the order management system (OMS) software market and explains the analyst's rationale for this chan ... Read More
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IDC PeerScape: Lessons Learned from Implementing CPaaS in Finance
IDC PeerScape: Lessons Learned from Implementing CPaaS in Finance This IDC PeerScape provides insights into how CPaaS is used in the financial sector, identifying what challenges surfaced and how these were addressed. IDC interviewed leading CPaaS vendors that have successful use cases for European ... Read More
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