Category: Service Industries
Service Industries market research reports by IDC
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IDC PeerScape: Practices for Assisting the Underbanked
IDC PeerScape: Practices for Assisting the Underbanked This IDC PeerScape describes four practices that financial institutions have leveraged today’s technologies to assist the underbanked. “Overall there have been great strides in addressing the unbanked; however, there is still work to be done for ... Read More
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IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail
IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail This IDC PeerScape looks at how leading retail brands have been successfully using frontline workforce engagement technology to retain, train, and empower their employees and solve operational problems. Retai ... Read More
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AI-Based Summarization of Unstructured Content for Payers
AI-Based Summarization of Unstructured Content for Payers This IDC Perspective takes a deep dive into content summarization of unstructured data and artificial intelligence (AI) for payers. Using AI to use platforms that can take in, study, and learn from data, refine judgments, and generate intelli ... Read More
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Intuit Assist for QuickBooks: Heating Up Competition in Small Business Accounting in the U.K.
Intuit Assist for QuickBooks: Heating Up Competition in Small Business Accounting in the U.K. This IDC Vendor Profile focuses on Intuit's beta release of Intuit Assist for QuickBooks, especially from a U.K. perspective, where Intuit has a leading position in the small business segment alongside Sage ... Read More
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BT Outlines SMB Segmentation Approach and Go-to-Market Strategy
BT Outlines SMB Segmentation Approach and Go-to-Market Strategy This IDC Market Note explores the evolution of BT's SMB strategy as outlined by BT executives during a webinar in October 2023. Cisco explained its segmentation approach to SMB customers and outlined how it is leveraging its partner eco ... Read More
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Pedigree or People Profile? Navigating Modern Talent Acquisition in an AI-Driven Age
Pedigree or People Profile? Navigating Modern Talent Acquisition in an AI-Driven Age This IDC Market Perspective discusses the navigation of modern talent acquisition in an AI-driven age. This new era requires reinventing processes to look beyond pedigrees, with the courage to move from rigid career ... Read More
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IDC PlanScape: Application and Workload Modernization for Banking
IDC PlanScape: Application and Workload Modernization for Banking This IDC PlanScape examines how leading banks leverage the cloud and deliver quantifiable business value by moving critical applications and workloads to the public cloud.According to Clay Miller, adjunct research advisor with IDC’s ... Read More
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Fostering a Path for an Inclusive Insurance Market With Generative AI
Fostering a Path for an Inclusive Insurance Market With Generative AI This IDC Perspective proposes a framework that provides pathways, supported by practical use cases, to help insurers understand the long-term opportunities presented by generative AI (GenAI). Adapting to the evolving risk landscap ... Read More
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Worldwide Video Surveillance Analytics Forecast, 2024–2028: Video Analytics Spreading Its Reach
Worldwide Video Surveillance Analytics Forecast, 2024–2028: Video Analytics Spreading Its Reach This IDC study discusses the video surveillance analytics market worldwide for 2024–2028.According to Mike Jude, IDC's research director for Video Surveillance and AI Video Applications, "Video surveillan ... Read More
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Vendor Strategies for SME Sustainability Software
Vendor Strategies for SME Sustainability Software This IDC Market Perspective discusses the challenges faced by small and midsize enterprises (SMEs) in managing their environmental, social, and governance (ESG) initiatives due to lack of resources and expertise. It highlights the increasing pressure ... Read More
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DeepTech: Technologies with Purpose in Europe
DeepTech: Technologies with Purpose in Europe This IDC Market Perspective explores the defining characteristics of DeepTech, emphasizing its research and development intensity, high complexity and its Tech4Good purpose. DeepTech, an emerging category of advanced technologies, has garnered significan ... Read More
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IDC Perspective (Case Study): How Does WeBank Lead the Way Among Digital Banks Worldwide?
IDC Perspective (Case Study): How Does WeBank Lead the Way Among Digital Banks Worldwide? This IDC study provides a detailed analysis on how WeBank is leading the way in worldwide digital banking. It first analyzes the development trends of digital banking and then has a detailed examination of WeBa ... Read More
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Generative AI in Insurance: Perspectives, Opportunities, and Use Cases
Generative AI in Insurance: Perspectives, Opportunities, and Use Cases This IDC Perspective on the potential of GenAI for insurers in the Asia/Pacific region provides valuable insights into the current state of the industry and potential benefits with GenAI applications and use cases. GenAI is poise ... Read More
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Accounting for Employee Type Diversity Helps Optimize Organizational Design and Performance
Accounting for Employee Type Diversity Helps Optimize Organizational Design and Performance This IDC Market Perspective looks at accounting for employee type diversity to help optimize organizational design and performance. As organizations seek to become more adaptable, they are being challenged to ... Read More
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Employee Experience Drives IT to Reorchestrate Data Use Cases and Lean Toward Platform 2.0
Employee Experience Drives IT to Reorchestrate Data Use Cases and Lean Toward Platform 2.0 This IDC Market Perspective looks at employee experience driving IT to reorchestrate data use cases and lean toward Platform 2.0. The constant nature of economic, business, and labor market change is driving o ... Read More
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Deconstructing and Rebuilding How Data Frameworks Connect Employee Performance to the Organization’s Performance
Deconstructing and Rebuilding How Data Frameworks Connect Employee Performance to the Organization’s Performance This IDC Market Perspective discusses deconstructing and rebuilding how data frameworks connect employee performance to the organization’s performance. Tech vendors and their clients are ... Read More
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Generative AI in Accounts Receivable: Opportunities to Better Manage Collections and Cash Flow
Generative AI in Accounts Receivable: Opportunities to Better Manage Collections and Cash Flow This IDC Market Perspective discusses the possible transformation in the accounts receivable department through the implementation of generative AI technology. With features such as automated debt collecti ... Read More
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Infosys Finacle Conclave 2023 Key Takeaways
Infosys Finacle Conclave 2023 Key Takeaways This IDC Market Note highlights some of the major topics presented and discussed at the Infosys Finacle Conclave 2023 in Istanbul. The conference theme was Recomposing Banking — Leading the Digital Continuum. This topic stimulated conversations on how bank ... Read More
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IT's Role in the Drive to Reorchestrate Data Use Cases to Personalize Employee Resource Directioning and Experiences
IT's Role in the Drive to Reorchestrate Data Use Cases to Personalize Employee Resource Directioning and Experiences This IDC Perspective discusses IT's role in the drive to reorchestrate data use cases to personalize employee resource directioning and experiences. The constant nature of economic, b ... Read More
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ESG for Financial Institutions — Delivering Improved ESG Performance Through Data Services and Platforms
ESG for Financial Institutions — Delivering Improved ESG Performance Through Data Services and Platforms This IDC Market Perspective explores ESG developments impacting the financial sector and the software and data services that address these evolving requirements. This document highlights research ... Read More
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Worldwide and U.S. Business Consulting Services Market Shares, 2022: Investment in Cutting-Edge Tech Pays Off
Worldwide and U.S. Business Consulting Services Market Shares, 2022: Investment in Cutting-Edge Tech Pays Off This IDC study discusses the performance of the business consulting firms for 2022."2022 was a transition year for the business consulting services market. The down market in 2020 flipped in ... Read More
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Key Technologies Supporting Changes in Stores to Support Evolving Customer Expectations in Asia/Pacific
Key Technologies Supporting Changes in Stores to Support Evolving Customer Expectations in Asia/Pacific This IDC Perspective aims to identify the essential technologies that enable stores to keep up with evolving customer expectations. It showcases examples, advantages, and challenges related to the ... Read More
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Property Managers as Facility Management Software Vendors: JLL and CBRE
Property Managers as Facility Management Software Vendors: JLL and CBRE This IDC Market Note discusses how two large commercial property managers, JLL and CBRE, have pursued this market with varying levels of determination and success. These FM software vendors provide their customers with a more co ... Read More
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Rise of the Facility Management Software Holding Companies
Rise of the Facility Management Software Holding Companies This IDC Market Note discusses Fortive and Eptura, the two largest facility management (FM) software vendors in 2022. They are also holding companies that have acquired well-known names in the industry over the past few years. This is a new ... Read More
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Best in Future of Work: Finding Talents through the Career Metaverse
Best in Future of Work: Finding Talents through the Career Metaverse This IDC Perspective discusses the nomination details of the Best in Future of Work winner from the IDC Future Enterprise Awards 2023 in the Asia/Pacific region with how generative AI (GenAI) can impact organizations moving forward ... Read More
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