Category: Service Industries
Service Industries market research reports by IDC
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The Digital Accessibility Regulation Landscape: From the European Accessibility Act to International Regulations and the Impact on EMEA Companies
This IDC Market Note discusses the most relevant digital accessibility regulations impacting the EMEA region, including insights about and impacts on customers and employees."Digital accessibility and the broader DEI mandate is among the most discussed aspects in organizations across the globe. With ... Read More
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Beamery: Using AI and Skills Data to Deliver Workforce Transformation
This IDC Vendor Profile highlights Beamery's AI-powered talent management platform. The document details the company's history, product line, strategy, and road map, based on discussions with the company's top management. The document also includes an overview of the company's financials, key custom ... Read More
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Navigating the Tariff Terrain: A CFO's Guide to Strategic Resilience — A Resource for Finance Leaders Facing Global Economic Uncertainty
This IDC Perspective equips CFOs to combat market uncertainty, particularly rising tariffs, using a strategic battle card framework. It outlines phased actions, emphasizes financial resilience, supply chain agility, and proactive communication, illustrated with a generic manufacturing example, to na ... Read More
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Tax as a Growth Engine: Identifying Opportunities in Compliance Data
This IDC Perspective provides a comprehensive overview of how companies can transform their approach to tax data, shifting from a focus solely on compliance to actively using tax insights for strategic decision-making and the identification of valuable revenue growth opportunities across various bus ... Read More
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U.S. Human Capital Management and Payroll Applications Forecast, 2025–2028
This IDC study discusses the human capital management (HCM) and payroll applications market for 2025–2028. The U.S. market for human capital management and payroll applications continues to show steady growth at or near the thresholds for equivalent global growth reported in Worldwide Human Capital ... Read More
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AI-Powered Accounts Receivable: Navigating Global Complexity and Optimizing Cash Flow
This IDC Market Perspective outlines the increasing complexities in global accounts receivable because of economic shifts and regulatory scrutiny. It proposes agentic AI–powered software as a solution, detailing its capabilities in intelligent automation, learning, and proactive insights. The docume ... Read More
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Reshaping Intercompany Transactions in the Era of Trade Barriers
This IDC Perspective discusses the high stakes and increasing scrutiny around intercompany transactions, highlighted by cases like the IRS’ dispute with Coca-Cola. This scrutiny on intercompany transactions underscores the need for robust systems, governance, and documentation in and outside the Uni ... Read More
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Kantox: Applying a Software-Driven Approach to Enterprise FX Risk Management
This Vendor Profile provides a vendor assessment and product overview of the Kantox FX risk management software solution. ... Read More
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Highlights from Softtek’s Digital Innovation Summit 2025
This IDC Market Note discusses Softtek’s Digital Innovation Summit 2025, held in Cancun, Mexico, from February 12 to 14. ... Read More
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The Why and How of Insurance Data Productization
This IDC Perspective explores the transformative shift in the insurance industry from traditional data management to data productization, treating data as a strategic asset with defined ownership, life-cycle management, and measurable value. By structuring raw data into reusable products, insurers c ... Read More
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AI Agent Use Case: Third-Party Risk Management for Financial Services
This IDC Perspective explores the increasing complexity of third-party risk management (TPRM) in financial services and how AI-driven automation is addressing inefficiencies caused by manual processes and fragmented data integration. The integration of agentic AI into third-party risk management is ... Read More
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IAMPHENOM 2025
This IDC Market Note discusses IAMPHENOM 2025, held at the Pennsylvania Convention Center, showcasing Phenom's latest AI advancements aimed at revolutionizing the talent journey. Key highlights included the unveiling of X+ Ontologies, X+ Agent Studio, and 25 verticalized X+ Agents designed to enhanc ... Read More
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Best in Future of Work: Augmenting Legal Services with AI and Knowledge Management Solutions
In this IDC study, Chapman Tripp's five-year digital transformation strategy is examined, highlighting its integration of AI, cloud, and workflow automation to modernize legal service delivery, enhance operational efficiency, and establish a more agile, technology-driven legal practice. By securing ... Read More
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State of FinOps Survey, 2025
This IDC Market Note discusses the FinOps Foundation’s latest annual State of FinOps Survey released on February 20, 2025. Companies continue to grow and expand FinOps staffing and scope. IDC found that most enterprises operate in hybrid mode while spending heavily on public cloud and SaaS. FinOps t ... Read More
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Collaboration in the Intelligent Age: Takeaways from the WEF Annual Meeting 2025 in Davos for Content and Knowledge Management Services Providers in EMEA
This IDC Market Note examines emerging trends, expectations, and attitudes toward AI-enabled content management services in EMEA. These were discussed during the World Economic Forum (WEF) Annual Meeting 2025 that took place in January in Davos with the theme "Collaboration for the Intelligent Age." ... Read More
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Retail Technology Adoption in EMEA: Trends and Insights
This IDC Perspective discusses the ongoing transformation of the retail landscape in Europe, the Middle East, and Africa (EMEA), driven by advanced technologies such as artificial intelligence (AI), the Internet of Things (IoT), blockchain, and augmented/virtual reality (AR/VR). In mature markets su ... Read More
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The Human Factor at Work in the Digital Business and AI Era
This IDC Market Perspective shares insights on how organizations can enhance the human element in the Digital Business and AI Era. There are five key pillars to consider for improving the human factor within an organization: the role of technology, wellbeing practices, the establishment of culture a ... Read More
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The Impact of Agentic AI on the Financial Services Industry
This IDC Perspective examines selected areas in which agentic AI can impact financial services organizations. Agentic AI builds on the capabilities of GenAI and LLMs but adds additional abilities (e.g., planning and executing actions autonomously to reach objectives). These agents can use tools to s ... Read More
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IDC PlanScape: Real-Time and Instant Payments to Make an Impact Beyond Payments
This IDC PlanScape discusses real-time payments as a driver for change across the institution."Instant payments need to be thought of in tandem with the way banks use and leverage a range of modern technologies," says Aaron Press, research director, IDC Insights Worldwide Payment Strategies. "These ... Read More
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KPMG Scouts a Middle Route to AI-Enabled Organizational Transformation Guidance
This IDC Market Note provides an analysis of executive presentations made at KPMG annual analyst summit at the KPMG Lakehouse in Lake Nona, Florida, February 11–13, 2025. The event presented KPMG’s latest digital-human integrated approaches to its consulting and client engagement practices and demon ... Read More
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EMEA Regulatory Pulse: Expected Impact and Complexity of Upcoming FSI Regulations
Many regulators and FSIs around the world keep a close eye on the EU's regulatory agenda as it increasingly influences global standards, provides valuable lessons, and sets regulatory super trends in ESG, operational resilience, consumer/investor protection, and AI and data. This report gives a comp ... Read More
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The Transformative Importance of Talent Intelligence
This IDC Perspective discusses the transformative importance of talent intelligence. Advancements in AI are transforming workforce dynamics, leading to job redefinitions and skill shortages. Talent intelligence, which combines skills ontology, AI capabilities, and predictive analytics, is essential ... Read More
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Building Management Systems and Facility Management Firms Increasingly Intertwined in the Post-COVID-19 Workplace
This IDC Market Perspective discusses building management systems (BMS) and facility management (FM) firms being increasingly intertwined in the post-COVID-19 workplace. Building management systems and facility management applications have had similar paths in both the COVID-19 and post-COVID-19 env ... Read More
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IDC PlanScape: Platform Services for Private Markets
This IDC PlanScape details the importance of platform services for private markets."Private market platform services are at the nexus of innovation and opportunity in today's financial markets," says Thomas Shuster, research director, IDC Financial Insights. "As institutional and individual interest ... Read More
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Asia/Pacific Regulatory Pulse: Upcoming Financial Services Institution Regulations, Expected Impacts, and Complexity
This report provides an overview of the most impactful regulations that will affect banks, insurers, and capital markets players in the Asia/Pacific region and advice on how ecosystem players can best manage the constant waves of change in regulations. Cutting through the complex and diverse regulat ... Read More
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