Category: Service Industries
Service Industries market research reports by IDC
-
Global Banks Embrace Multidimensional Mainframe Modernization Strategies to Strengthen Innovation, Agility, and Competitiveness
This IDC Perspective provides an overview of the strategies major global banks are adopting in relation to their mainframe computing environments. It explores the diverse and often multidimensional strategies of global banks in relation to mainframe environments, which include a combination of effor ... Read More
-
IDC PeerScape: Best Practices in Digital Core Banking Modernization
This IDC PeerScape describes three practices that financial institutions have leveraged in order to modernize their core banking architectures."There has been a great deal of work done in upgrading the actual process of modernization itself. Industry leaders now understand the true complexities of w ... Read More
-
Leveraging GenAI in Business Process Services for Finance and Accounting
This IDC Perspective explores the integration of GenAI in finance and accounting business process services, highlighting its transformative role in streamlining operations, enhancing data analysis, and improving decision-making. GenAI is increasingly adopted for automating routine tasks, enabling pr ... Read More
-
Talkdesk Reaches Small Businesses with the Launch of Talkdesk Express
Talkdesk has launched Talkdesk Express, a solution tailored for small businesses with up to 50 employees. Talkdesk Express offers AI-powered customer experience tools without the complexity of larger systems. It features intelligent customer routing, real-time agent assistance, and 24/7 virtual agen ... Read More
-
European Sustainability: An Opportunity to Lead by Example Over the United States
This IDC Market Note explores the challenges faced by European Union (EU)–based sustainability services organizations, emphasizing the need for strategic decisions to address these issues and best practices for maintaining competitiveness in uncertain markets. The sustainability services market is g ... Read More
-
The Worldwide Impact of MiCA and FCA Crypto Asset Regulations on Financial Markets and Innovation
This IDC Perspective discusses the worldwide impact of MiCA and FCA crypto asset regulations on financial markets and innovation. MiCA and FCA crypto asset regulations are setting new expectations for digital asset operations. Institutions must meet standards for governance, custody, transparency, a ... Read More
-
Beyond EPM: The Rise of Plan to Perform in Corporate Finance
This IDC Perspective explores the evolving role of finance leaders in today's dynamic business environment, highlighting the shift from traditional enterprise performance management (EPM) to the more integrated plan-to-perform (PL2P) approach. PL2P connects financial planning with operational execut ... Read More
-
Top 5 Trends in Facilities Management in 2025
This IDC Market Note looks at trends in the facility management (FM) applications market, including changes in economic conditions; the progress of generative AI, agentic AI, and other technologies in ALM; and the acquisition of FM vendors over the past few years. ... Read More
-
Reducing Tariff Exposure — Using PLM to Manage Manufacturers’ Risk
This IDC Market Note explores ways that manufacturers can leverage PLM to manage the business impact of increased tariffs. In the current geopolitical climate, tariff threats are increasing manufacturers’ economic risks, impacting production costs, profit margins, and supply chains. PLM is a strateg ... Read More
-
Beyond Recruitment: The Shifting Focus of AI Talent Strategy in European Enterprises
The AI & Data Exchange conference in Vienna highlighted strategic approaches to AI talent management, emphasizing the need for a dynamic framework. Organizations face decisions about building, buying, or partnering for AI talent, with retention being a major concern. Successful strategies involv ... Read More
-
D-Wave: Redefining Blockchain with Quantum Computing
This IDC Market Note discusses the evolving landscape of quantum computing, emphasizing the need for diverse real-world applications beyond simulation-heavy use cases. D-Wave Quantum, Inc. demonstrated quantum hashing for blockchain, showcasing enhanced security and efficiency. By replacing classica ... Read More
-
NACHA Smarter Faster Payments 2025: Faster Is Key, But Don't Forget About Tried and True
This IDC Perspective discusses the annual NACHA Smarter Faster Payments conference that highlighted the transformative role of payments beyond transactional revenue, emphasizing their impact on deposits, products, innovation, and relationships. Key themes included the rise of instant payments, the e ... Read More
-
How Tariff Threats Are Impacting the European Print Services Market
This IDC Market Note looks at how the threat of tariffs is already impacting the print services market in Europe. ... Read More
-
NTT DATA Horizons 2025: Key Takeaways for the Financial Services Industry
At NTT DATA's Horizons 2025 event, the company showcased innovations aimed at a connected and sustainable future, with an emphasis on AI, data management, and data protection. Key innovations relevant to the financial services industry include the IOWN initiative for photonic technology, digital twi ... Read More
-
The Presidential Price Transparency Executive Order Is Irrelevant and Speciously Justified
This IDC Perspective presents that after CMS mandates for payers and providers emerged in response to "surprise billing" and obfuscation of medical pricing, now there is an "executive order." This order is speciously rationalized and ignores the fact that this concept is an expensive proposition of ... Read More
-
Enterprise Application Customers: Navigating the Challenges of Tariffs, Regulations, and Costs with AI
This IDC Market Perspective looks at how enterprise applications customers are navigating the complexities of tariffs, regulations, costs, inflation, and IT spending. According to IDC's April 2025 Future Enterprise Resiliency and Spending Survey, Wave 3, 40.2% will aggressively seek to renegotiate e ... Read More
-
IDC MaturityScape Benchmark: AI-Fueled Financial Services Organization Worldwide, 2025
This IDC study presents the results of IDC's MaturityScape Benchmark AI Survey to help guide organizations on their AI maturity journey."Financial services institutions enjoy a leadership position in their adoption and maturity of AI in areas like risk and fraud exactly because of the regulated and ... Read More
-
Digital Payments for Corporate Travel and Entertainment Expenses
This IDC Perspective examines the Italian Budget Law (L.207/2024) mandating traceable digital payments for T&E expenses. Aimed at combating tax evasion and enhancing fiscal transparency, the law requires that expenses be traceable to qualify for tax deductions, impacting corporate processes and ... Read More
-
Impact of 2025 U.S. Tariffs and Export Restrictions on the HPC and AI Infrastructure Markets
This IDC Market Note highlights the impact of recent U.S. tariffs on the HPC and AI infrastructure markets. The 2025 U.S. tariffs are exerting significant pressure on the HPC and AI infrastructure markets. Vendors across the ecosystem are encountering increased costs, supply chain disruptions, and p ... Read More
-
EMEA Future of Work Xchange 2025: Linking up HR and IT for Digital Business Success
This IDC Market Note discusses the IDC Future of Work Xchange 2025 event, where the best practices to ensure HR and IT collaboration took center stage. It summarizes key insights and takeaways from the event, focusing especially on how to best invest in AI use cases to benefit the workforce and empl ... Read More
-
Tariff Disruption: Strategic Financial Leadership in an Era of Trade Volatility
This IDC Perspective discusses how, in an era of trade volatility, tariffs have become significant disruptors for CFOs, impacting costs, margins, and supply chains. Finance leaders must adopt proactive strategies, leveraging technology for agile forecasting, scenario planning, and compliance. AI and ... Read More
-
Why AI-Enabled Flexible Work Models Work and Return-to-Office Mandates Don't
This IDC Market Perspective highlights how mandated return-to-office policies are ineffective, damaging productivity, engagement, and talent retention. Flexible work models — supported by AI — offer a much better alternative by enhancing productivity, collaboration, and employee satisfaction."Despit ... Read More
-
Employee Metrics That Matter for the Services Industry, 2025
This IDC Market Perspective provides an overview of employee metrics that matter for the services industry. Staying ahead of the competition requires service providers to create a thriving employee culture and instill a sense of corporate citizenship. With greater uncertainty across the business lan ... Read More
-
The Digital Accessibility Regulation Landscape: From the European Accessibility Act to International Regulations and the Impact on EMEA Companies
This IDC Market Note discusses the most relevant digital accessibility regulations impacting the EMEA region, including insights about and impacts on customers and employees."Digital accessibility and the broader DEI mandate is among the most discussed aspects in organizations across the globe. With ... Read More
-
Beamery: Using AI and Skills Data to Deliver Workforce Transformation
This IDC Vendor Profile highlights Beamery's AI-powered talent management platform. The document details the company's history, product line, strategy, and road map, based on discussions with the company's top management. The document also includes an overview of the company's financials, key custom ... Read More
Research Assistance
