Relevance, Risk, and Resilience: Peeking into Utilities' Future

Relevance, Risk, and Resilience: Peeking into Utilities' Future

This IDC Perspective discusses the importance of using relevance, risk, and resilience as core principles to navigate the transformation journey utilities are engaged in. It also suggests how to read IDC predictions under the lens of the 3Rs that matter. "Utilities have to maintain the right balance between reinventing and growing their core as well as expanding into new business models and revenue streams. In order to do so, we suggest utilities to focus on three main elements: relevance, risk, and resilience," said to Roberta Bigliani, vice president, IDC Energy Insights, IDC Government Insights, and IDC Health Insights, and IDC Future of Work.

Please Note: Extended description available upon request.

Executive Snapshot
Situation Overview
The 3Rs that Matter in Utilities' Transformation Journey
Digital at the Core of Relevance
Customer Experience Always Makes the Difference
Employee Experience is the New Rising Star
Embracing Risk
Resilience at the Top
The Edge
Advice for the Technology Buyer
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