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Perspective: Utilities Smart Customer Operations Quarterly Update: January-March 2016

Perspective: Utilities Smart Customer Operations Quarterly Update: January-March 2016

This IDC Energy Insights Perspective provides a quick one-stop-shopping overview of major business developments, new financing deals, major projects and pilots, major ICT and operational technology contract wins, and ICT product announcements in the worldwide utilities industry in 1Q16 related to:Customer care and billing (CC&B)Customer analyticsCustomer engagementSmart meteringeMobilitySmart cities


In This Perspective
Situation Overview
Business Environment and Regulation, 1Q16
Demand and Prices
Oil Prices
Electricity Prices
Customer Care and Billing, 1Q16
LogNet Billing Opens a New Innovation Center in Prague
RWE Deploys Cloud-Based SaaS Platform at Czech Branch
New U.K. Energy Entrant "Places for People Energy" Selects Junifer Utilities CIS
Junifer Systems Launches Real-Time Access for Customer Switching
KUBRA Buys iFactor to Improve Utilities' Services
Accenture Helps FirstEnergy Identify Cost Savings
Customer Analytics, 1Q16
Loiste Group First to Sign with Enoro's Utilytics
Vaasan Sähkö Sign with Enoro's Utilytics
Customer Engagement, 1Q16
Alabama Co-Op Signs Landis+Gyr for Load Management System
Iberdrola Partners with Yingli Green Energy for New Smart Solar Product
Electric Ireland, Accenture Announce Smarter Living Collaboration
O2, AT&T Partner on Home Energy Management Platform
LG Set to Launch New Smart Home Appliances Hub
Telefónica, Huawei Join Forces for Smart Homes in Latin America
Tendril Expands into New Vertical Markets with Solutions
Smart Metering, 1Q16
SSE Installs 150,000th Smart Meter in the U.K.
SMS Secures Five U.K. Smart Metering Deals
U.K.'s Spark Energy Prepares First Smart Meter Rollout
Elster, Enexis Expand Dutch Smart Metering Contract
Enexis Picks Sagemcom as Supplier of LTE Smart Meters
Iskraemeco Supplies SEC with 55,000 Smart Meters
EKDC in Nigeria Commences Rollout of Prepaid Meters
Cyan Secures Its Second Contract with Iranian Telecom Contractor Micromodje
ECG Teams with local Telco on Smart Meter Rollout in Ghana
WAVIoT Completes Russian Smart Water AMI Project
Itron Addresses East Jerusalem Water Shortage Concerns
Kamstrup to Provide Smart Meters to Iran
Itron to Achieve G3-PLC Certification for Linky Smart Meters in France
ComEd Sets Aside $1 Billion for Meter Rollout
Questar Gas Signs with Itron to Upgrade Metering Infrastructure
U.S. Multi-Utility Prepares for 400,000 Smart Meter Rollout
ComEd, Illinois Utility Collaborate on Smart Water Meter Pilot
Napa Installs New Technologies for Wireless Meter Reading
DVVNL Plans 30,000 Smart Meters Installation
IGL Chooses Itron to Upgrade Gas Metering System in Delhi, India
South Korean SK E&S Signs Semtech for AMI Pilot
Mexican CFE Contracts Landis+Gyr for 96,000 Smart Meters
TEPCO to Deploy 27 Million Smart Meters by 2020 Olympic Games
Major eMobility Agreements, 1Q16
U.K. Offers $10.8 Million for Greener Cars
BMW, Viessmann Partner on Smart Energy Storage Solutions
RWE, Uniper Sign MoU to Expand Charge Infrastructure for Electric Vehicles
Germany's RWE Invests in KnGrid in California
Smart City, 1Q16
AFD Provides $2.3 Billion to Develop Smart Cities in India
E.ON's Digimondo Helps Cities to Capitalize on the IoT in Germany
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