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Perspective: Stilities Smart Customer Operations Quarterly Update: January–March 2015

Perspective: Stilities Smart Customer Operations Quarterly Update: January–March 2015

This IDC Energy Insights Perspective provides a quick one-stop-shopping overview of major business developments, new financing deals, major projects and pilots, major ICT and operational technology contract wins, and ICT product announcements in the worldwide utilities industry in 1Q15 related to:

  • Customer care and billing (CC&B)
  • Customer analytics
  • Customer engagement
  • Smart metering
  • eMobility
  • Smart cities

To provide a general economic overview, this study will depict worldwide GDP growth by region, personal/private consumption, Brent and West Texas Intermediate crude oil prices, as well as retail and wholesale electricity prices.

Please Note: Extended description available upon request.


In This Perspective
Situation Overview
Business Environment and Regulation, 1Q15
Demand and Prices
Oil Prices
Electricity Prices
Customer Care and Billing, 1Q15
GB Energy Supply Selects Junifer Customer Billing Software
Stadtwerk Winterthur Chooses T-Systems for SAP CRM Contract
Nebraska City Modernizes Utility Billing Structure
efluid Renews Contract with CGI for 15 Years
Enbridge Extends Agreement with Accenture for Customer Care BPO
Engineering Acquires WebResults
Customer Analytics, 1Q15
AEP Selects C3 Energy Customer Analytics for Online Customer Engagement
Uruguay's Power Company Selects Innovari's Interactive Platform
U.S. Data Companies Partner to Simplify Utility Data Acquisition
Customer Engagement, 1Q15
ComEd Invests in Opower Solution for Energy Savings
ComEd Pilots Bidgely Home Energy Monitor
SDG&E Loans In-Home Display Units to Smart Meter Customers
SSE Customers Offered tado Smart Thermostat Installation
CenterPoint Energy Uses Smart Grid Tech to Alert Consumers to Outages
Opower Launches New Customer Care Solution and Customer Engagement Platform
Mitsubishi Electric Introduces Electric Smart Home
Smart Metering, 1Q15
Alliander Buys 2 Million Smart Meters from Imtech
DONG Energy Awards Meter Contract to Kamstrup
EDF Energy Sign Deals for U.K. Smart Metering Rollout with Amey
Saudi Electricity Company Contracts Avantha Group for Smart Meters
DEWA Launches Net Metering Initiative
Nigeria Deploys 5,000 Smart Electricity Meters
Zimbabwe to Slash Smart Meter Tender Volume as Bidding Terms Change
Oman's EHC Pens Deal with CESI for Smart Metering
Total Gas & Power Signs Deal with Smart Metering Systems
Islamabad DSOs Start Smart Metering Rollout
India's CESC Contracts Cyan for AMI Pilot
India's DHBVN Seeks Smart Meters for Commercial Users
Meralco Expands AMI in Southeast Asia
Malaysia's TNB to Roll Out 8.5 Million Smart Meters in the Next Decade
New Zealand's Marlborough Region Power Suppliers to Roll Out Smart Meters
Grand Cayman Halfway through Smart Meter Deployment
Dominican Republic's CEPM Chooses GE for Smart Meters
Italy Confirms AEM as Primary Supplier of Smart Gas Meters
Apa Nova Bucureşti Chooses Itron to Upgrade Water Meters
U.S. City Coldwater Adopts Tantalus Overlay Metering Solution
North Miami Beach Selects Itron for Smart Water Solution
California's Long Beach Utility Offers Free Smart Meter Installation
California's Long Beach Utility Contracts Sensus' Managed Software
Badger Meter and Aeris to Supply Cellular Connectivity for Smart Water Meters in New Mexico
Sonelgaz Signs with Mobilis for Smart Meter GSM Data Transfer
DONG Energy Contracts Landis+Gyr for Gridstream MDM Solution
Horizon Power Contracts Silver Spring Networks for AMI Solution
CGI Selects Gamma to Link Suppliers to DCC
Major eMobility Agreements, 1Q15
PG&E to Install Charging Station Network for Electric Vehicles in California
PG&E and BMW to Team Up on EV-to-Grid Trial
Endesa and Nissan Sign Agreement for Electric Mobility in Europe
Iberdrola and BMW Launch Corporate Electric Car Sharing Service in Spain
Dubai Extends Smart City Efforts with EV Charging Stations
Tesla Charges Ahead at the Grid Storage Market
Smart City, 1Q15
Indonesia Models First Smart City on Japanese Project
FIWARE Open Source Community Initiative Launched for Smart City Standards
Learn More
Related Research
Figure: Worldwide Real GDP 2015 Growth by Region
Figure: Personal/Private Consumption for Select Countries
Figure: Brent Oil Price and West Texas Intermediate Crude Oil Price Trend 12-Month Hindsight
Figure: Electricity Prices — Major European Power Exchanges
Figure: European Residential Electricity Prices Including Taxes
Figure: Average Residential Electricity Prices in the U.S.
Figure: U.S Residential Electricity Prices

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