Perspective: Stilities Smart Customer Operations Quarterly Update: January–March 2015
This IDC Energy Insights Perspective provides a quick one-stop-shopping overview of major business developments, new financing deals, major projects and pilots, major ICT and operational technology contract wins, and ICT product announcements in the worldwide utilities industry in 1Q15 related to:
- Customer care and billing (CC&B)
- Customer analytics
- Customer engagement
- Smart metering
- eMobility
- Smart cities
To provide a general economic overview, this study will depict worldwide GDP growth by region, personal/private consumption, Brent and West Texas Intermediate crude oil prices, as well as retail and wholesale electricity prices.
Please Note: Extended description available upon request.- In This Perspective
- Situation Overview
- Business Environment and Regulation, 1Q15
- Demand and Prices
- Oil Prices
- Electricity Prices
- Customer Care and Billing, 1Q15
- GB Energy Supply Selects Junifer Customer Billing Software
- Stadtwerk Winterthur Chooses T-Systems for SAP CRM Contract
- Nebraska City Modernizes Utility Billing Structure
- efluid Renews Contract with CGI for 15 Years
- Enbridge Extends Agreement with Accenture for Customer Care BPO
- Engineering Acquires WebResults
- Customer Analytics, 1Q15
- AEP Selects C3 Energy Customer Analytics for Online Customer Engagement
- Uruguay's Power Company Selects Innovari's Interactive Platform
- U.S. Data Companies Partner to Simplify Utility Data Acquisition
- Customer Engagement, 1Q15
- ComEd Invests in Opower Solution for Energy Savings
- ComEd Pilots Bidgely Home Energy Monitor
- SDG&E Loans In-Home Display Units to Smart Meter Customers
- SSE Customers Offered tado Smart Thermostat Installation
- CenterPoint Energy Uses Smart Grid Tech to Alert Consumers to Outages
- Opower Launches New Customer Care Solution and Customer Engagement Platform
- Mitsubishi Electric Introduces Electric Smart Home
- Smart Metering, 1Q15
- Alliander Buys 2 Million Smart Meters from Imtech
- DONG Energy Awards Meter Contract to Kamstrup
- EDF Energy Sign Deals for U.K. Smart Metering Rollout with Amey
- Saudi Electricity Company Contracts Avantha Group for Smart Meters
- DEWA Launches Net Metering Initiative
- Nigeria Deploys 5,000 Smart Electricity Meters
- Zimbabwe to Slash Smart Meter Tender Volume as Bidding Terms Change
- Oman's EHC Pens Deal with CESI for Smart Metering
- Total Gas & Power Signs Deal with Smart Metering Systems
- Islamabad DSOs Start Smart Metering Rollout
- India's CESC Contracts Cyan for AMI Pilot
- India's DHBVN Seeks Smart Meters for Commercial Users
- Meralco Expands AMI in Southeast Asia
- Malaysia's TNB to Roll Out 8.5 Million Smart Meters in the Next Decade
- New Zealand's Marlborough Region Power Suppliers to Roll Out Smart Meters
- Grand Cayman Halfway through Smart Meter Deployment
- Dominican Republic's CEPM Chooses GE for Smart Meters
- Italy Confirms AEM as Primary Supplier of Smart Gas Meters
- Apa Nova Bucureşti Chooses Itron to Upgrade Water Meters
- U.S. City Coldwater Adopts Tantalus Overlay Metering Solution
- North Miami Beach Selects Itron for Smart Water Solution
- California's Long Beach Utility Offers Free Smart Meter Installation
- California's Long Beach Utility Contracts Sensus' Managed Software
- Badger Meter and Aeris to Supply Cellular Connectivity for Smart Water Meters in New Mexico
- Sonelgaz Signs with Mobilis for Smart Meter GSM Data Transfer
- DONG Energy Contracts Landis+Gyr for Gridstream MDM Solution
- Horizon Power Contracts Silver Spring Networks for AMI Solution
- CGI Selects Gamma to Link Suppliers to DCC
- Major eMobility Agreements, 1Q15
- PG&E to Install Charging Station Network for Electric Vehicles in California
- PG&E and BMW to Team Up on EV-to-Grid Trial
- Endesa and Nissan Sign Agreement for Electric Mobility in Europe
- Iberdrola and BMW Launch Corporate Electric Car Sharing Service in Spain
- Dubai Extends Smart City Efforts with EV Charging Stations
- Tesla Charges Ahead at the Grid Storage Market
- Smart City, 1Q15
- Indonesia Models First Smart City on Japanese Project
- FIWARE Open Source Community Initiative Launched for Smart City Standards
- Learn More
- Related Research
- Figure: Worldwide Real GDP 2015 Growth by Region
- Figure: Personal/Private Consumption for Select Countries
- Figure: Brent Oil Price and West Texas Intermediate Crude Oil Price Trend 12-Month Hindsight
- Figure: Electricity Prices — Major European Power Exchanges
- Figure: European Residential Electricity Prices Including Taxes
- Figure: Average Residential Electricity Prices in the U.S.
- Figure: U.S Residential Electricity Prices
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