Perspective: Stilities Smart Customer Operations Quarterly Update: January–March 2015

In This Perspective

Situation Overview

Business Environment and Regulation, 1Q15

Demand and Prices

Oil Prices

Electricity Prices

Customer Care and Billing, 1Q15

GB Energy Supply Selects Junifer Customer Billing Software

Stadtwerk Winterthur Chooses T-Systems for SAP CRM Contract

Nebraska City Modernizes Utility Billing Structure

efluid Renews Contract with CGI for 15 Years

Enbridge Extends Agreement with Accenture for Customer Care BPO

Engineering Acquires WebResults

Customer Analytics, 1Q15

AEP Selects C3 Energy Customer Analytics for Online Customer Engagement

Uruguay's Power Company Selects Innovari's Interactive Platform

U.S. Data Companies Partner to Simplify Utility Data Acquisition

Customer Engagement, 1Q15

ComEd Invests in Opower Solution for Energy Savings

ComEd Pilots Bidgely Home Energy Monitor

SDG&E Loans In-Home Display Units to Smart Meter Customers

SSE Customers Offered tado Smart Thermostat Installation

CenterPoint Energy Uses Smart Grid Tech to Alert Consumers to Outages

Opower Launches New Customer Care Solution and Customer Engagement Platform

Mitsubishi Electric Introduces Electric Smart Home

Smart Metering, 1Q15

Alliander Buys 2 Million Smart Meters from Imtech

DONG Energy Awards Meter Contract to Kamstrup

EDF Energy Sign Deals for U.K. Smart Metering Rollout with Amey

Saudi Electricity Company Contracts Avantha Group for Smart Meters

DEWA Launches Net Metering Initiative

Nigeria Deploys 5,000 Smart Electricity Meters

Zimbabwe to Slash Smart Meter Tender Volume as Bidding Terms Change

Oman's EHC Pens Deal with CESI for Smart Metering

Total Gas & Power Signs Deal with Smart Metering Systems

Islamabad DSOs Start Smart Metering Rollout

India's CESC Contracts Cyan for AMI Pilot

India's DHBVN Seeks Smart Meters for Commercial Users

Meralco Expands AMI in Southeast Asia

Malaysia's TNB to Roll Out 8.5 Million Smart Meters in the Next Decade

New Zealand's Marlborough Region Power Suppliers to Roll Out Smart Meters

Grand Cayman Halfway through Smart Meter Deployment

Dominican Republic's CEPM Chooses GE for Smart Meters

Italy Confirms AEM as Primary Supplier of Smart Gas Meters

Apa Nova Bucureşti Chooses Itron to Upgrade Water Meters

U.S. City Coldwater Adopts Tantalus Overlay Metering Solution

North Miami Beach Selects Itron for Smart Water Solution

California's Long Beach Utility Offers Free Smart Meter Installation

California's Long Beach Utility Contracts Sensus' Managed Software

Badger Meter and Aeris to Supply Cellular Connectivity for Smart Water Meters in New Mexico

Sonelgaz Signs with Mobilis for Smart Meter GSM Data Transfer

DONG Energy Contracts Landis+Gyr for Gridstream MDM Solution

Horizon Power Contracts Silver Spring Networks for AMI Solution

CGI Selects Gamma to Link Suppliers to DCC

Major eMobility Agreements, 1Q15

PG&E to Install Charging Station Network for Electric Vehicles in California

PG&E and BMW to Team Up on EV-to-Grid Trial

Endesa and Nissan Sign Agreement for Electric Mobility in Europe

Iberdrola and BMW Launch Corporate Electric Car Sharing Service in Spain

Dubai Extends Smart City Efforts with EV Charging Stations

Tesla Charges Ahead at the Grid Storage Market

Smart City, 1Q15

Indonesia Models First Smart City on Japanese Project

FIWARE Open Source Community Initiative Launched for Smart City Standards

Learn More

Related Research

Figure: Worldwide Real GDP 2015 Growth by Region

Figure: Personal/Private Consumption for Select Countries

Figure: Brent Oil Price and West Texas Intermediate Crude Oil Price Trend 12-Month Hindsight

Figure: Electricity Prices — Major European Power Exchanges

Figure: European Residential Electricity Prices Including Taxes

Figure: Average Residential Electricity Prices in the U.S.

Figure: U.S Residential Electricity Prices

Perspective: Stilities Smart Customer Operations Quarterly Update: January–March 2015

This IDC Energy Insights Perspective provides a quick one-stop-shopping overview of major business developments, new financing deals, major projects and pilots, major ICT and operational technology contract wins, and ICT product announcements in the worldwide utilities industry in 1Q15 related to:

• Customer care and billing (CC&B)
• Customer analytics
• Customer engagement
• Smart metering
• eMobility
• Smart cities

To provide a general economic overview, this study will depict worldwide GDP growth by region, personal/private consumption, Brent and West Texas Intermediate crude oil prices, as well as retail and wholesale electricity prices.

Please Note: Extended description available upon request.