Measuring Employee Performance: From "Presenteeism" to "Business Outcomes"

Measuring Employee Performance: From "Presenteeism" to "Business Outcomes"

This IDC Perspective discusses how companies used to measure employee performance in the past and how this has changed since the COVID-19 pandemic as new business requirements emerged. Companies need to reassess and, if needed, rethink their currently monitored KPIs and employee performance measurement processes to remain competitive and thrive in the future.''During the COVID-19 lockdowns, many business leaders have taken time to reflect on their business values and strategic goals and reinvented workplaces by creating agile processes and safe and flexible work environments, which facilitates engagement and collaboration, inspiring innovation and creativity to operate in adverse and uncertain times,'' said Zivile Denizseven, research manager, IDC Europe.

Please Note: Extended description available upon request.

Executive Snapshot
Situation Overview
Pre-COVID-19 Pandemic: Presenteeism
New Business Requirements Mean Rethinking KPIs
Measuring Business Outcomes
Cultural Maturity or Why Engagement Equals Productivity
Collaboration Based on Employee Soft Skills
Advice for the Technology Buyer
Focus on Measuring Business Outcomes
Nurture Employee Engagement and Collaboration
Invest in Collaboration Tools and Solutions to Enhance Employee Experience
Create a Strong Organizational Culture
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