Category: General IT Services
General IT Services market research reports by IDC
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IDC PlanScape: Tabletop Recovery Exercises
This IDC PlanScape provides CIOs, CISOs, and business leaders with a structured approach to launching or evolving their tabletop recovery exercise programs, covering why these exercises matter, what makes them successful, who needs to be involved, and how to use them as a lever for strategic improve ... Read More
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Key Sustainability Trends and Developments, 2025
This IDC Market Perspective provides an overview of key developments in corporate sustainability and ESG in EMEA. Between geopolitical and macroeconomic volatility and ESG pushback on the one hand and the visible urgency for climate action on the other, topics around risk mitigation and resilience c ... Read More
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Global Systems Integrator Partnerships in Asia/Pacific: Navigating Local Nuance, Delivering Global Intent
This Market Perspective examines the strategic role of global systems integrators (GSIs) in Asia/Pacific and the growing disconnect between global partnership intent and local execution. Although GSIs are often viewed as multipliers for scale and transformation, meaningful traction in the region is ... Read More
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Australia and New Zealand Industry and Company Size IT Spending Forecast, 2025–2029
This IDC study shows that the IT spending forecast for Australia and New Zealand (ANZ) from 2025 to 2029 highlights significant growth, driven by digital transformation (DX), AI, cloud computing, and cybersecurity investments. Australia's market is bolstered by economic recovery and strategic techno ... Read More
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Softtek — IT Services Vendor Profile
This IDC Vendor Profile examines Softtek, a private company that provides technology services across areas such as application development and management, IT operations, cloud, AI and analytics, systems integration, and data services. Softtek is among the prominent service providers in Mexico, cater ... Read More
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CoolIT Vendor Profile
This IDC Vendor Profile overviews the company history, market position, strategy, and portfolio of CoolIT, one of the leading datacenter liquid cooling vendors. ... Read More
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AI Skills Unlocked: What Tech Vendors and IT Service Providers Need to Know
The IDC Market Perspective explores the evolving AI skills landscape for tech vendors and IT service providers, emphasizing the need for both technical and nontechnical competencies. As AI adoption accelerates, organizations must bridge skill gaps, comply with regulations, and deliver innovative sol ... Read More
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Assessing the Value and Outcomes of IT Service Management and Enterprise Service Management
This IDC Perspective explores how organizations assess value of IT service management and enterprise service management, emphasizing the importance of metrics and storytelling to demonstrate impact beyond efficiency. It explores AI's role in enhancing value and encourages organizations to align serv ... Read More
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Japan Security Services Forecast 2025–2029: Structural Transformation Brought About by AI and Platformization
This IDC study provides spending trends and growth forecasts for the Japan security services market from 2025 to 2029, divided into the professional security services market and the managed security services market. One of the factors driving the market is the demand for services that address the la ... Read More
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Japan Digital Business Professional Services Forecast, 2025–2029
This IDC study summarizes the 2024 performance and market forecast for 2025–2029 of the Japan digital business (DB) professional services market, categorized into five types of service segments across two areas: business services and IT services. The DB professional services market in 2024 achieved ... Read More
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Cloud Observability — The Need for Resilience
This IDC Perspective discusses how cloud observability solutions represent the next generation of cloud (infrastructure and applications) monitoring systems that can continuously and comprehensive measure the digital infrastructure of organizations and help deliver consistent service, swift problem ... Read More
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How S3NS Is Positioning on the Sovereignty Market: Key Insights from the S3NS Summit 2025
This IDC Market Note provides a snapshot of the S3NS Summit 2025 and highlights S3NS' strategic positioning in the sovereign cloud market. This joint venture by Google Cloud and Thales aims to expand beyond France by leveraging SecNumCloud standards to attract European interest and fuel S3NS' growth ... Read More
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Cloud Repatriation Trends in India: What Should CIOs and CTOs Consider?
This IDC perspective discusses the cloud repatriation drivers and trends in India. The report discusses the growing adoption of public cloud platforms and its associate challenges. The document takes a deep dive into the benefits of dedicated cloud and the key drivers for India organizations repatri ... Read More
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Beyond Recruitment: The Shifting Focus of AI Talent Strategy in European Enterprises
The AI & Data Exchange conference in Vienna highlighted strategic approaches to AI talent management, emphasizing the need for a dynamic framework. Organizations face decisions about building, buying, or partnering for AI talent, with retention being a major concern. Successful strategies involv ... Read More
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IDC PlanScape: Disaster Recovery Maturity
This IDC PlanScape describes how to apply the maturity model by honestly assessing the capabilities and developing a road map and improvement plan based on that model.According to Gerald Johnston, adjunct research advisor for IDC's IT Executive Programs (IEP), "A poor IT response to a single event c ... Read More
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Conga Connect 2025: Strategic Transformation in Revenue Lifecycle Management
This IDC Market Note details Conga Connect 2025, held May 5–7 in Orlando, which brought together over 500 business and IT professionals to explore the evolving landscape of Revenue Lifecycle Management (RLM). The event highlighted Conga's strategic pivot toward AI-native capabilities, showcasing how ... Read More
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IDC PlanScape: IT Crisis Management
This IDC PlanScape aims to equip CIOs, CEOs, and technology leaders with the essential knowledge and practical guidance to enhance their leadership and improve their IT organizations' capabilities in managing and overcoming IT crises, as well as leveraging technology to enable the enterprise to navi ... Read More
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Rethinking the IT Organization: Structure, Delivery Methodology, and Leadership
This IDC Perspective explores the factors that influence the decision around the most appropriate organizational structure for the IT function, including the skills and capabilities of the IT team, the broader enterprise culture, and the evolving leadership paradigms shaping how IT departments are m ... Read More
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IDC's Global CIO Advisory Board — The Evolving CIO-CEO Relationship in an AI World
This IDC Perspective summarizes IDC's Global CIO Advisory Board discussion on the evolving CIO-CEO relationship in an AI world. Teodora Siman, research manager at IDC, began by sharing data and insights from IDC's 2025 Worldwide CEO Survey. Following her presentation, Mukund Devanathan, CIO at SI Gr ... Read More
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Worldwide Edge Enterprise Infrastructure Forecast, 2025–2028
This IDC study presents the worldwide edge enterprise infrastructure forecast for 2025–2028. Shipment and revenue data is provided by major region and by provider type (e.g., service provider, managed services provider, and nonservice providers). Edge IT is the deployment of IT resources at peripher ... Read More
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Batch Release Digitalization in Life Sciences: Enhancing Quality, Productivity, and Compliance
This IDC Perspective examines the improvements batch release digitalization brings to life sciences manufacturers, driving operational efficiency, quality, and compliance. It highlights the transformative impact of digital technologies on the batch release process and offers actionable guidance for ... Read More
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IDC PlanScape: How to Put Down an Enterprise Learning Rebellion
This IDC PlanScape examines learning resistance in enterprises. It presents the IDC learning empowerment framework, comprising eight pillars, that enterprises can use to reduce learning resistance and design more evocative, effective, and efficient training initiatives."Addressing learning rebellion ... Read More
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Customer Economic and Geopolitical Concerns: Potential Effects on the IT Service Management Market
This IDC Market Perspective highlights the shifts in IT spending related to IT service management, enterprise service management, and IT asset management due to geopolitical changes, with a focus on automation and AI. "Amid economic uncertainty, organizations look to AI and automation investments fo ... Read More
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How AI Agents will Impact Next-Generation Partner Business Models
This IDC Market Perspective focuses on how deploying AI agents within their own services offerings will impact the business models of IT services organizations' and the offerings they provide to end customers."Agentic AI will significantly disrupt the existing business models and financial models of ... Read More
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IDC's Global CIO Advisory Board — An Overview of SAP's Recent Strategy and Product Announcements
This IDC Perspective summarizes IDC's Global CIO Advisory Board discussion on SAP's latest strategy and product announcements."SAP latest strategy unifies AI, applications, and data to enhance app functionality, operational performance, and efficiency. By standardizing the IT core, organizations can ... Read More
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