
IDC PlanScape: Communications Platform as a Service for Empowering Businesses
Description
This IDC study updates the latest scenario in the communications platform–as-a-service market.“CPaaS is poised to be the cornerstone of enterprise communication strategies, helping businesses deliver more personalized, efficient, and scalable communication solutions. CPaaS companies are leveraging multimodal customer experiences, GenAI, and automation to revolutionize customer interactions, making them more responsive and tailored to individual needs,” according to Avinash Naga, research manager of Cloud Communications and Datacenter Services at IDC.
Table of Contents
8 Pages
IDC PlanScape Figure
Executive Summary
Why Is Communications Platform as a Service Important?
What Is Communications Platform as a Service?
Who Are the Key Stakeholders?
How Can My Organization Take Advantage of Communications Platform as a Service?
Advice for Technology Buyers
Related Research
Search Inside Report
Pricing
Currency Rates
Questions or Comments?
Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.