IDC PeerScape: Best Practices in Digital Services for European Governments
"Government organizations that do not adopt these practices will witness a growing disconnect between their ability to deliver digital services and citizens' growing expectations for a rich omni-channel experience," said Chris Pennell, research director, IDC Government Insights Europe.
- IDC PeerScape Figure
- Executive Summary
- Peer Insights
- Practice 1: Prioritize Services that can Realize the Biggest Return
- Challenge
- Example
- Guidance
- Practice 2: Design a Human-Centric Interface
- Challenge
- Example
- Guidance
- Practice 3: Take Advantage of 3rd Platform Architectures and Approaches to Redesign End-to-End Service Capabilities
- Challenge
- Example
- Guidance
- Practice 4: Enable Staff to Work in a Manner that Works for Digital, Not Against
- Challenge
- Example
- Guidance
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