IDC PeerScape: Best Practices in Digital Services for European Governments

IDC PeerScape: Best Practices in Digital Services for European Governments

"Government organizations that do not adopt these practices will witness a growing disconnect between their ability to deliver digital services and citizens' growing expectations for a rich omni-channel experience," said Chris Pennell, research director, IDC Government Insights Europe.


IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Prioritize Services that can Realize the Biggest Return
Challenge
Example
Guidance
Practice 2: Design a Human-Centric Interface
Challenge
Example
Guidance
Practice 3: Take Advantage of 3rd Platform Architectures and Approaches to Redesign End-to-End Service Capabilities
Challenge
Example
Guidance
Practice 4: Enable Staff to Work in a Manner that Works for Digital, Not Against
Challenge
Example
Guidance

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