IDC MaturityScape: Consumer Identity and Access Management in Financial Services 1.0

IDC MaturityScape: Consumer Identity and Access Management in Financial Services 1.0

This IDC study describes the IDC MaturityScape for consumer identity and access management (CIAM) in financial services. This study will be followed by the IDC MaturityScape Benchmark for CIAM, and that document will provide a quantified assessment of the current state of CIAM maturity based on end-user survey data."Forward-thinking financial institutions will establish consumer identity platforms to not only provide personalized customer experiences and journeys but also help drive new revenue streams and business models." — Steven D'Alfonso, research director, IDC Financial Insights

Please Note: Extended description available upon request.


IDC MaturityScape Figure
Executive Summary
Elements of the Consumer Identity and Access Management in Financial Services Maturity Framework
Stages of the Consumer Identity and Access Management in Financial Services Maturity Framework
Ad Hoc
Description
Business Outcome
Opportunistic
Description
Business Outcome
Repeatable
Description
Business Outcome
Managed
Description
Business Outcome
Optimized
Description
Business Outcome
Dimensions of the Consumer Identity and Access Management in Financial Services Maturity Framework
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