IDC MaturityScape: Consumer Identity and Access Management in Financial Services 1.0
This IDC study describes the IDC MaturityScape for consumer identity and access management (CIAM) in financial services. This study will be followed by the IDC MaturityScape Benchmark for CIAM, and that document will provide a quantified assessment of the current state of CIAM maturity based on end-user survey data."Forward-thinking financial institutions will establish consumer identity platforms to not only provide personalized customer experiences and journeys but also help drive new revenue streams and business models." — Steven D'Alfonso, research director, IDC Financial Insights
Please Note: Extended description available upon request.
- IDC MaturityScape Figure
- Executive Summary
- Elements of the Consumer Identity and Access Management in Financial Services Maturity Framework
- Stages of the Consumer Identity and Access Management in Financial Services Maturity Framework
- Ad Hoc
- Description
- Business Outcome
- Opportunistic
- Description
- Business Outcome
- Repeatable
- Description
- Business Outcome
- Managed
- Description
- Business Outcome
- Optimized
- Description
- Business Outcome
- Dimensions of the Consumer Identity and Access Management in Financial Services Maturity Framework
- Advice for Technology Buyers
Research Assistance
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook