IDC MaturityScape: Consumer Identity and Access Management in Financial Services 1.0
This IDC study describes the IDC MaturityScape for consumer identity and access management (CIAM) in financial services. This study will be followed by the IDC MaturityScape Benchmark for CIAM, and that document will provide a quantified assessment of the current state of CIAM maturity based on end-user survey data."Forward-thinking financial institutions will establish consumer identity platforms to not only provide personalized customer experiences and journeys but also help drive new revenue streams and business models." — Steven D'Alfonso, research director, IDC Financial Insights
Please Note: Extended description available upon request.