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IDC MaturityScape Benchmark: Omni-Experience Digital Transformation in Retail Banking in Western Europe, 2017

IDC MaturityScape Benchmark: Omni-Experience Digital Transformation in Retail Banking in Western Europe, 2017

This IDC MaturityScape Benchmark serves as a quantified assessment for banking professionals in charge of the design and execution of retail banking business strategies."Powerful interactions across the ecosystem are the fuel to sustainable business growth," said Danielle Hernandez, research analyst, IDC Financial Services. "Those who capture a greater share of the digital opportunity to leverage deep customer insights will skillfully influence behavior to their benefit. Thus, they will outperform the competition maximize margin and revenue."


IDC MaturityScape Benchmark Figure
Executive Summary
Analysis of Omni-Experience Digital Transformation in Retail Banking Maturity Benchmark Data
Stages of the Omni-Experience Digital Transformation in Retail Banking Maturity Framework
Survey Findings: Maturity Distribution Across Stages
Dimensions of the Omni-Experience Digital Transformation in Retail Banking Maturity Framework
Survey Findings: Maturity Distribution Across Dimensions
Evaluating Omni-Experience Digital Transformation in Retail Banking Maturity: Survivors and Thrivers
Survey Findings: Comparison of Survivors and Thrivers
Advice for Technology Buyers
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Related Research
Appendix
Methodology
Survey Respondent Segmentation

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