Hottest Retail Banking Trends from FinovateFall 2018
This IDC Perspective discusses FinovateFall 2018, with a focus on the companies whose solutions are geared toward retail banking products and services. FinovateFall is a great way to get a glimpse into solutions that are beyond the incubator stage and are available and in production."FinovateFall continues to be an impressive display of what is up and coming within the banking industry," says Marc DeCastro, research director for Consumer Banking Engagement Strategies at IDC Financial Insights. "Like last year, there was a focus on improving the customer onboarding, security, and authentication process utilizing next-generation biometric and cognitive technology. This year, we saw artificial intelligence and machine learning integrated into more offerings, while small business solutions and lending seemed to take a backseat. These advances in technology not only improve the customer experience but also will fuel the next wave of investment into both digital and physical financial service offerings."
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