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Enterprise Perceptions of the Importance of Software Vendor Customer Success Services

Publisher IDC
Published Mar 14, 2023
Length 5 Pages
SKU # IDC17809744

Description

Enterprise Perceptions of the Importance of Software Vendor Customer Success Services

This IDC Perspective discusses the importance of customer success services in enterprise decision making in enterprise software."Increasing market maturity and product commoditization, combined with the challenging economic environment, is forcing enterprise software buyers to elevate the importance of customer success services in their procurement processes. Well-executed customer success services speed up product adoption and speed-to-value while proving ROI, which is critical given the finance department's current scrutiny of capital and operational spend patterns," said Gerry Brown, CX Research Director, IDC.

Please Note: Extended description available upon request.

Table of Contents

5 Pages
Executive Snapshot
Situation Overview
Advice for the Technology Buyer
Learn More
Related Research
Synopsis

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