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Business Strategy: The Utility is Dead, Long Live the Utility: Eneco's Business Reinvention

Business Strategy: The Utility is Dead, Long Live the Utility: Eneco's Business Reinvention

This IDC Energy Insights Business Strategy document describes the case study of an innovative Dutch utility, Eneco. The Eneco Group is a sustainable energy power generation and energy supply company headquartered in the Netherlands. The company is active in five countries across Europe (the Netherlands, Belgium, France, the U.K., and Germany), and it is one of the leading energy suppliers in its home Dutch market, with around 2.1 million customers. To secure a successful future and actively play in today's evolved energy markets, Eneco redefined its mission and embarked on a profound company transformation that made sustainability, customers, and innovation the central foci of its business strategy. This IDC Energy Insights Business Strategy highlights the pillars of this journey, innovation initiatives, and strategic collaborations established. It describes the successful launch of Toon (the company's smart thermostat and smart home platform), the business value delivered, and lessons learned."The Eneco Group had the foresight to anticipate the challenges that arose from the industry's transformation, effectively formulating a new vision and company mission that promotes sustainable values, establishes fruitful partnerships, and delivers new customer-centric services. Digital transformation is a core component of this vision. Eneco's experience proves that utilities can 'think differently' and become services providers rather than commodities providers," said Roberta Bigliani, associate vice president and head of Europe, Middle East and Africa, IDC Energy Insights.

Please Note: Extended description available upon request.

IDC Energy Insights Opinion
In This Study
IDC Energy Insights Case Study Series
Why This Case Study?
Situation Overview
Company Overview
The Approach
Partnering with the Ecosystem
From Smart Energy to Smart Home: The Toon Initiative
Business Value and Lessons Learned
Future Outlook
Next Steps
Essential Guidance
Program Impact Assessment
Actions to Consider
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