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Business Strategy: Results from IDC's 2014 Global Technology and Industry Research Organization Survey — Consumer Banking IT Buying Behaviors

Business Strategy: Results from IDC's 2014 Global Technology and Industry Research Organization Survey — Consumer Banking IT Buying Behaviors

This IDC Financial Insights report provides actionable results from IDC's 2014 Global Technology and Industry Research Organization Survey for individuals interested in retail banking trends that directly impact the customer. The survey included more than 3,500 IT decision makers across 24 industries, including 198 banking end-user respondents, in the United States to gauge IT spending drivers and obstacles and investment plans for and adoption rates of IT.

"Our analysis of this comprehensive survey provides valuable insight on how financial institutions are strategically managing tight IT budgets for their very important customer-facing technologies," says Marc DeCastro, research director, Consumer Banking, IDC Financial Insights. "Today's consumer seems to know more about their bank than their bank knows about the consumer, and that may in fact be the new normal in banking, and banks must be willing to change to compete."

Please Note: Extended description available upon request.


IDC Financial Insights Opinion
In This Study
Demographics and Survey Methodology
Situation Overview
Top Retail Banking IT Investment Drivers
Retail Banking Business Outlook
The Approach
Customer-Centric IT Initiatives
Future Outlook
Essential Guidance
Actions to Consider
Learn More
Related Research
Synopsis
Figure: Respondents by Institution Type
Figure: Respondents by Job Title
Figure: Top Initiatives Driving IT Investments at Retail Banks, 2014 and 2015
Figure: Top IT Initiatives, 2015
Figure: Business Outlook, 2015–2016
Figure: Retail Banking Investment Priorities, 2014 and 2015
Figure: Investments in ATMs/Kiosks/Branch Video Technologies, 2013–2015
Figure: Investment Strategy for Mobile Banking/Payments, 2013–2015
Figure: Investments in Online Banking and Bill Payment, 2013–2015
Figure: Investments in Fraud Prevention and Detection, 2013–2015
Figure: Investments in Predictive Customer Analytics, 2013–2015

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