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The Association of British Insurers Annual Conference 2019: Customer Engagement Delivered With Empathy Critical Amid Turbulence

The Association of British Insurers Annual Conference 2019: Customer Engagement Delivered With Empathy Critical Amid Turbulence

This IDC Market Note presents highlights and observations from the Association of British Insurers (ABI) Annual Conference 2019 — which was held in London on February 26, 2019 — with specific focus on the discussions around customer engagement. The event brought together industry leaders, politicians, and regulators to debate major issues affecting the U.K. insurance and long-term savings industry. The event paid a lot of attention to the importance of staying close to customers through contextual and meaningful engagement in a highly challenging marketplace..

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Executive Snapshot
In This Market Note
IDC's Point of View
The U.K. Insurance Market Situation
Customer Experience Focus
Simplifying Customer Interactions in Insurance
Exploring AI for Better Customer Interactions
The Future Insurance Customer Engagement Agenda
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Related Research
Synopsis

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