8x8’s third analyst summit showcased its transformation into an outcome-based communication solutions provider. The company emphasizes customer success based on a pragmatic approach to AI adoption and a flexible CX platform. Key product announcements at the summit included 8x8 JourneyIQ, contact center RCS support, 8x8 Engage for Digital Channels, and 8x8 AI Orchestrator.
Executive Snapshot
In This Market Note
IDC’s Point of View
Prioritizing Outcomes Over Technology
Aligning New Launches with Business Needs
Pragmatic AI Approach
Wilson’s Leadership and Team Cohesion
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Synopsis
Research Assistance
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