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Passenger Vehicle Servicing Market in the UAE—Outlook and Trends 2017

Passenger Vehicle Servicing Market in the UAE—Outlook and Trends 2017

This Industry Docket takes a look at the UAE's Passenger Vehicle Servicing market, offering insights into the differences in cost of operations between dealer channels and independent repair centres with a key focus on accident repairs. It also highlights how OEMs / Dealers can adopt some of the best practices followed by A-class independent repair centres to retain customers. This docket is a ready-guide for all participants in the market and for companies desirous of gaining a foothold in this vast space. The docket also looks at the role played by Insurance agencies, owner preferences for vehicle servicing, best practices that can be adopted and assesses potential market available in 2021


  • Frost & Sullivan - Introduction
  • Scope & Limitations
  • Global Market Outlook
    • Advent of new technologies to shape the evolution of vehicle servicing both in terms of solutions and delivery
      • Table Technology in the Bay: Current and Future Outlook, 2016 and 2021
    • Mega Trends impacting Service Bays:
      • Telematics, electric vehicles, light weighting, complex electronics, increased vehicle age, free competition and more
  • The UAE Market Outlook
    • Market Size of Vehicle Servicing in the UAE:
      • Growing vehicle population and Ageing vehicles to be key influencers for the growth of vehicle servicing market in the UAE
        • Table Vehicle* Servicing Market Size Forecast, UAE, 2016-2021
        • Table Units in Operation by Segment, The UAE, 2016-2021f
    • Competitive Landscape:
      • 15,000 small & medium sized auto workshops contribute to 42% market share, expected to be aggregated in the coming years
    • 27% of vehicle servicing revenue comes from Collision repair, majorly governed by Insurance companies in the UAE
    • OEM ASC customer retention is 80-90% for the first two years, especially for vehicles that undergo collision repair
    • OEM authorised workshops must reduce labour costs by reducing standard replacement time in total invoice value of repairs
    • Third party workshops take half the time for repairs as against AW: therefore vehicle owners prefer not to use the AW
    • OEM workshops mostly use new & genuine parts for collision repair regardless of vehicle age leading to increase in invoice value vs. third party workshops
    • Third party workshops opt for counterfeit or used body parts to reduce the overall invoice value: affecting the sales of original OE parts
    • Insurance companies assign collision repair job to workshops: Important for OEMS to have strategic tie-ups with Insurance companies
    • Insurance companies insist on using original used parts for vehicles above 2 years of ownership. This hampers sales of original parts
    • Key Success factors for Multi-brand workshop
      • Relationship with vehicle owners is a key business driver for multi-brand workshops
  • The Industry going Forward
    • Regulation & aggregation of independent/3rd-party workshops imperative; technician qualifications to be enhanced, strategic insurance tie-ups required
    • Technology in the Bay: Garage of Tomorrow, Evolution Overview, 2016 and 2020
      • Future vehicle service garages will evolve dynamically at each service facet
    • Technology in the Bay: Garage of Tomorrow, Global, 2021
      • Future garage will incorporate technology at various levels, working around an engaging digital experience
  • Frost & Sullivan Advisory
    • OEM authorised workshops have to become much more competitive in terms of cost and time taken for repair to retain their customers
  • Annexure: Our Services
    • Maximise opportunities from existing products and markets; systematically explore new products, markets, including inorganic Opportunities
    • Our Growth Consulting Canvas

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