Category: Business Services & Administration
Business Services & Administration market research reports by Frost & Sullivan
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Facility Management Market, Global, 2024–2030
The facility management (FM) sector is experiencing a major transformation due to external forces, changing customer demands, and internal constraints. Geopolitical instability, such as inflation, economic uncertainty, and global conflicts, have disrupted supply chains and raised the cost of operati ... Read More
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Customer Transformation Journey: Human Risk Management with Infosec
Infosec is reshaping the cybersecurity training landscape by moving beyond traditional, compliance-driven awareness programs and into the realm of proactive Human Risk Management (HRM). Its platform leverages behavioral analytics, real-time remediation, adaptive phishing simulations, and personalize ... Read More
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Facility Management Industry, Southeast Asia, 2025–2030
The steady growth of the Southeast Asian facility management (FM) market is primarily driven by robust growth in developing markets in the region, offset by a lower growth rate in the mature Singapore market. The growing outsourcing culture, bolstered by asset base expansion, evolving FM needs, grea ... Read More
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Frost Radar™: Mobile Surveillance, 2025
This Frost Radar™ analyzes the mobile surveillance industry, focusing on vendors that design and commercialize stand-alone, rapidly deployable systems for security and monitoring across the public and private sectors. Frost & Sullivan uses its proprietary benchmarking methodology to assess the leadi ... Read More
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Frost Radar™: Customer Experience Management in Asia-Pacific, 2025
As customer-centricity takes center stage, customer experience (CX) management has become the foundation for delivering connected experiences across all touchpoints and throughout each interaction journey, from onboarding to post-purchase support. Organizations in the Asia-Pacific region are gradual ... Read More
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The Impact of Tariffs on the Retail Customer Experience
he inauguration of a new U.S. president in January 2025 not only changed the administration but also initiated a complete shift in managing the U.S. economy. A key focus is the rapid implementation of tariffs affecting the U.S. and its trading partners. Tariffs act as a tax on businesses importing g ... Read More
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The UAE’s Macroeconomic Transformation, 2025–2030
The United Arab Emirates (UAE) is poised for robust economic expansion, with real GDP growth forecast to average 4.7% between 2025 and 2030, outpacing the 2.6% recorded between 2019 and 2024. Population growth is anticipated to stay positive, reaching 12.3 million in 2030 from 11.1 million in 2024, ... Read More
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Frost Radar™: Smart Building Sensors, 2025
The IoT-enabled smart building sensors market is poised for accelerated growth, driven by transformative technologies, sustainability imperatives, and data-driven automation. Emerging companies are leveraging AI, machine learning, and IoT to develop next-generation smart building sensors that enhanc ... Read More
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State of the Cloud 2024 - Small Businesses
Small businesses (10-99 employees) perceive the cloud as essential to success. While they lag behind larger enterprises in technology adoption, they plan to invest in technologies such as AI/ML, cloud, and automation to achieve their business goals. In the 2024 Frost & Sullivan Global Cloud Decision ... Read More
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Analyst Perspective on Agentic AI
Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autono ... Read More
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Growth Opportunities: Africa as an Emerging Growth Continent
Africa is emerging as a global growth frontier. The primary reasons supporting its rise are its high GDP growth rate, which exceeds the global average, a rapidly growing young population, and robust domestic and foreign investments in key sectors such as automotive, mining, oil and gas, and agricult ... Read More
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Growth Opportunities in the Surveillance Solutions Market, Global, 2025–2030
he global security surveillance solutions market is undergoing significant transformation driven by rapid technological advancements, rising security concerns, and evolving regulatory landscapes. This study delves into the current and projected growth of the surveillance industry, which is increasin ... Read More
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Facility Management Market, Germany, 2024–2030
Germany is the second-largest facility management (FM) market in Europe (after the United Kingdom) and has been one of the fastest-growing markets. Although its revenue growth has stuttered recently, it will present strong opportunities for incumbent suppliers and attract new entrants from outside t ... Read More
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Frost Radar™: Business Process Management Services, 2025
The business process management (BPM) or business process outsourcing services market continues to grow, driven by digital transformation, AI adoption, and cost optimization pressures. Organizations are shifting from traditional labor arbitrage models to outcome-based engagements with automation, AI ... Read More
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Frost Radar™: Surveillance Analytics in Security, 2025
The surveillance analytics industry is evolving rapidly, driven by security concerns, advancements in artificial intelligence, and the need for proactive threat detection. Government and law enforcement entities, smart cities, transportation providers, and enterprises leverage surveillance analytics ... Read More
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Frost Radar™: Customer Experience Management Outsourcing in North America, 2025
This Radar examines the North American CXM landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. Furthermore, it encompasses revenue associated with customer interactions that originate in the United States or Canada, regardless of ... Read More
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Global Macroeconomic Risks and Opportunities Emerging from Trump 2.0, 2025–2028
Global trade and economic growth momentum will be a complex function of political, trade, and policy moves made under the second Trump administration in the United States. This Frost & Sullivan macroeconomic thought leadership lays down potential US policy scenarios (including tariffs, immigration, ... Read More
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Top 10 Growth Opportunities in the Global ESG, Sustainability, and Climate Tech Markets, 2025
The climate emergency and the global economy's pivotal shift to net zero have prompted a need for transparent and accountable environmental, social, and governance (ESG) frameworks that can shape the transition of sustainability and the circular economy. The future of ESG, sustainability, and the ci ... Read More
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Top 5 Growth Opportunities in Smart Buildings, 2025
Top 5 Growth Opportunities in Smart Buildings, 2025 Decarbonization, Electrification, and Digitalization to Drive Efficiency, Safety, and Comfort in Smart Buildings The smart building market is poised for robust growth driven by several key opportunities focusing on innovation, sustainability, and s ... Read More
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Frost Radar™: Digital Media Content Security and Anti-piracy Services, 2024
Frost Radar™: Digital Media Content Security and Anti-piracy Services, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines The Frost Radar™ for the digital media content security and anti-piracy services industry analyzes providers offer ... Read More
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Frost Radar™: Workforce Engagement Management, 2024
Frost Radar™: Workforce Engagement Management, 2024 A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center ... Read More
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Growth Opportunities in Space-based Intelligence, Surveillance, and Reconnaissance (ISR)
Growth Opportunities in Space-based Intelligence, Surveillance, and Reconnaissance (ISR) Technological Advancements, Strategic Alliances, and Operational Synergies Will Redefine the Competitive Landscape of Space-based ISR Space-based intelligence, surveillance, and reconnaissance (ISR) refers to th ... Read More
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Generative AI in Talent Management
Generative AI in Talent Management Generative AI Advancements are Driving Transformational Growth Opportunities in the Talent Management Industry The human resources function faces significant disruption as artificial intelligence (AI) technologies mature. While the chief human resources officer org ... Read More
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Facility Management Market, United Kingdom, 2024–2030
Facility Management Market, United Kingdom, 2024–2030 Technology, Sustainability, Workplace Optimization, and User Experience Drive Transformational Growth in Facility Management This study analyzes the UK facility management (FM) market insights and revenue from end-user contracts, which includes t ... Read More
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Customer Experience Management Services in Europe, Forecast to 2029
Customer Experience Management Services in Europe, Forecast to 2029 Higher Expectations for Services at Lower Costs Cause Customer Experience Management Providers to Innovate and Drive Efficiencies Customer experience (CX) management is a subset of the broader business process outsourcing (BPO) indu ... Read More
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