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Decision Matrix: Selecting a Documents & Records Management Vendor (Competitor Focus)

Published by: Datamonitor

Published: Aug. 21, 2008 - 9 Pages


Table of Contents


DATAMONITOR VIEW
CATALYST
SUMMARY
MARKET DEVELOPMENTS
The DRM market has entered a post-consolidation phase
The DRM Decision Matrix
Market leaders: EMC (Documentum) and IBM (FileNet)
The challengers: Microsoft and Open Text
The prospects: Interwoven, Morse, Tower Software (HP) and Vignette
MARKET LEADERS
Market leaders: technology
Market leaders: user sentiment
Market leaders: impact
VENDOR ANALYSIS
EMC: DRM radars
Recommendation: shortlist
IBM: DRM radars
Recommendation: shortlist
Interwoven: DRM radars
Recommendation: explore
Microsoft: DRM radars
Recommendation: consider
Morse: DRM radars
Recommendation: explore
Open Text: DRM radars
Recommendation: consider
Tower Software (HP): DRM radars
Recommendation: explore
Vignette: DRM radars
Recommendation: explore
EXTENDED VENDOR ANALYSIS
Oracle: DRM summary
CONCLUSION
Support for government and regulatory standards is seen as a pre-requisite for success
Service quality and customer support quality emerge as key user perception influencers
The market may yet see another wave of consolidation with large ERP vendor involvement
APPENDIX
Summary scores
Datamonitor ratings
Methodology
Extended methodology
Technology
User sentiment
Market impact
Standards and compliance frameworks
Further reading
Ask the analyst
Datamonitor consulting
Disclaimer
List of Tables
Table 1: DRM Decision Matrix*
Table 2: DRM Decision Matrix - summary of vendor scores on an ascending scale of 1-10
List of Figures
Figure 1: DRM Decision Matrix*
Figure 2: Market leaders analysis: technology
Figure 3: Market leaders analysis: user sentiment
Figure 4: Market leaders analysis: market impact
Figure 5: EMC DRM radars
Figure 6: IBM DRM radars
Figure 7: Interwoven DRM radars
Figure 8: Microsoft DRM radars
Figure 9: Morse DRM radars
Figure 10: Open Text DRM radars
Figure 11: Tower Software DRM radars
Figure 12: Vignette DRM radars
Figure 13: Datum DRM radars
Figure 14: Objective DRM radars
Figure 15: User priority rankings (priority rating on a scale of 1 to 100)

Abstract

Introduction

This report provides a summary of DRM vendors' capabilities based on a quantitative assessment of their market impact and end-user sentiment, as well as the technology features that they offer. Datamonitor also provides guidance for enterprises looking to deploy DRM solutions.

Scope
  • Provides an overview of the most important trends affecting the DRM market and influencing its competitive dynamics.
  • Delivers an overall comparison of DRM vendors in terms of their technology, user sentiment and market impact.
  • Presents a detailed view of each vendor's DRM offering and capabilities, as well as advice on the suitability of vendors' DRM offerings.
  • The report covers the following DRM vendors: EMC, IBM, Interwoven, Microsoft, Morse, Open Text, Tower Software, Vignette, Datum, Objective and Oracle.
Highlights

The Documents and Records Management (DRM) market has undergone significant consolidation, with many major vendors acquired and product lines absorbed. IT decision makers are finding it difficult to distinguish between the various vendors in this space. On the other hand, DRM vendors are increasingly looking at ways to achieve a competitive edge.

The market for content services such as image capturing and processing is experiencing accelerated growth, and as a result, services vendors are beginning to see a strong business case to enter the DRM market. This trend is expected to continue, with many smaller independent vendors seen as likely acquisition targets.

With the DRM market now achieving a high degree of technological maturity, vendor focus on differentiation is shifting away from technology capabilities to service strengths. End-users too are expected to focus more on attributes like support quality and client engagement over factors such as portfolio depth and vertical specialization.

Reasons to Purchase
  • Gain detailed knowledge of DRM vendors' strengths with regards to technology, user sentiment and market impact.
  • DRM vendors can benchmark their own performance in various key criteria against their competitors.
  • Enterprise IT managers will gain valuable insight to improve their content management purchasing decisions.


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