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Warranty Spending in U.S. Manufacturing, 2003-2005Published by: IDC Published: Apr. 13, 2006 - 17 Pages Table of ContentsManufacturing Insights Opinion In This Report Situation Overview Warranty Costs Figure: U.S. Warranty Claims and Revenue Index: Manufacturing, 1Q03-3Q05 Figure: U.S. Warranty Claims and Revenue Index: Automotive, 1Q03-3Q05 Figure: U.S. Warranty Claims and Revenue Index: Aerospace and Defense, 1Q03-3Q05 Figure: U.S. Warranty Claims and Revenue Index: High Tech, 1Q03-3Q05 Figure: U.S. Automotive Warranty Claims Spending Share of Product Sales, 1Q03-3Q05 Figure: U.S. Automotive OEM Detailed Warranty Claims Spending Share of Product Sales, 1Q03-3Q05 Figure: U.S. Aerospace and Defense Warranty Claims Spending Share of Product Sales, 1Q03-3Q05 Cost Recovery Warranty Reserves Review of 2005 Future Outlook Figure: Overall Satisfaction with Warranty Performance Figure: Challenges in Warranty Management Figure: Warranty Management Tools Used Figure: Key Performance Indicators Essential Guidance Actions to Consider Improve Product Quality Improve Serviceability and Service Delivery Improve Information Visibility and Flow Warranty Costs For IT Vendors Learn More Related Research Synopsis AbstractThis Manufacturing Insights report provides the latest warranty spending data, results of benchmarking of warranty managers, and recommendations for manufacturers seeking to improve warranty performance. According to Joe Barkai, program director at Manufacturing Insights, the warranty space is heating up. "Since manufacturers started reporting warranty expenses in 2003, the magnitude of the problem, which amounts to $27 billion annually, has become very apparent. CFOs and CEOs can no longer attribute warranty costs to 'cost of doing business' and must address it at the root, namely improving product quality and creative efficient and agile warranty quality chains." Get Full Details About This Report >> |
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