How the Affluent Luxury Consumer Uses the Internet and Social Media: An In-Depth Profile
Unity Marketing Inc.
February 1, 2010 59 Pages - SKU: UM2605678
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How the Affluents Use the Internet and Social Media
A new trend report finds that affluents are active users of social media and they spend on average more than 4 hours shopping online
Unity Marketing has just released a new trend report on the affluent luxury consumer and how they use the Internet and social media in support of their luxury lifestyles.
This 59-page trend report, entitled How Affluent Luxury Consumers Use the Internet and Social Media, is based upon a survey of 1,614 affluent consumers (ag. income $239,300). It answers these critical questions for luxury marketers in order to plan their online marketing strategies, including how best to use social media for building their brand:
- How often do affluent consumers use the Internet in support of luxury goods and services purchases, what do they buy online, how much do they spend?
- When do they turn to the Internet and why they use it?
- What are their favorite luxury websites and what specifically do they value about their favorite websites?
- How do affluent luxury shoppers use social media to learn about luxury brands, share information about luxury brands, and connect with people with similar outlooks on luxury brands?
- What turns them on about using the Internet for luxury purchasing and research?
A total of 1,614 affluent consumers with incomes of $100,000 or more and who bought luxury goods or services in the fourth quarter were surveyed. from January 8-27, 2010. The result of this survey are compared with findings from similar studies conducted in third quarter of 2007 and 2005, so that four years of trends in luxury consumers use of the Internet can be measured and tracked.
In addition, a segment of extremely active Internet shoppers have been identified in this study. A detail analysis of their responses are included in this report.
The special investigation questions designed to help luxury marketers and brands better use their websites to attract and retain the affluent shoppers, included:
- How affluents use the internet (e.g. shopping, researching purchases, getting gift ideas, connecting with friend, travel plans, etc.); total hours on a weekly basis they use the internet for personal interests and shopping-related activities.
- More about internet shopping, such as what attracts them to a website to shop; how much they spent online; features of importance when shopping online; what features a website devoted to luxury brands must offer its customers.
- How online shopping compares to in-store, whether the affluents surveyed like online better than in-store or vice versa. The results will surprise you!
- On social media, whether they have profiles on any social media site; which social media site they use most often; how frequently they long on; how many people they are connected with; why they use social media, such as to reconnect with old friends, professional networking, to learn about brands/companies/products, etc.
- f they were connected or friends with any brand and if they were likely to become friends in the future; about use of advertising on social media sites; and use of social shopping sites., such as Gilt.com, Hautelook, Rue LaLa.
Demographics of those Surveyed
In the survey the average age of respondents was 45.9 years and average household income was $239,300. Nearly 20% of the affluents polled were classified as 'ultra-affluents,' those at the top 2% of U.S. households with incomes of $250,000.
Virtually all respondents use the internet for personal uses, including shopping . Further nearly 80% of affluents are social media users.
A segment called 'heavy-users' were identified as important for luxury marketers when planning internet and social media strategy. The heavy users are affluents who used the internet for four or more hours per week for shopping purposes.
(Note: the average number of hours for all respondents was about 4, thus the segment of heavy users are those who spent more than the average amount of time shopping on the internet.)
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- Major Findings & Take Action Steps
- Objectives of the Survey
- The Research Methodology
- Demographics
- Summary of Findings
- Who Are the Heavy Internet Luxury Shoppers?
- Heavy-Users Purchase More Luxuries for Their Home
- Heavy-Users Purchase More Personal Luxuries
- Heavy-Users Purchase More Experiences
- Heavy Internet Shoppers Spend about Twice as Much on Luxury
- Heavy Internet Shoppers Are Heavy Users of Luxury
- Where They Shopped Online
- Websites that Attract More Young Affluents
- Heavy Users Do All the Same Things Online
- Heavy Users Spend More Time Online
- Heavy-users spend more than twice as much time as regular affluents shopping online.
- Trends in Hours Used for Internet Shopping
- Search and Brand Experience Draws Internet Shoppers
- Trends in What Draws Affluents to a Website
- Affluents Expect All Access to their Favorite Brands Through the Internet
- Spending on the Internet
- What Internet Shopping Gives Affluents
- Trends in Features Important in Internet Shopping
- Affluents Use Best of Internet and In-store Shopping
- Trends in Luxury Website Features
- List of the Most Important Features for a Luxury Website
- Best Practices: Luxury Marketers Must Be publishers of Meaningful Content
- Affluents Enjoy Internet Shopping Just as Much as In Store - And Some Enjoy It More
- Profiles on Social Media
- Their Most Active Social Networking Site
- Social Media Is About Listening to Consumers -- Brands Can’t Afford to be Deaf to
- What Customers Are Saying
- Demographic Profile of Affluent Social Media Users
- Trends in Social Media Use
- Social Networking by the Numbers
- Facebook is the Priority Social Media Sites
- Why Affluents Use Social Media
- Different Ways Men and Women Use Social Media
- Social Media Used to Connect to Brands
- More on Affluent Brand Friends
- Why Affluents Friend Brands via Social Media
- Affluents Want Access to News They Can Use - and Savings
- For Those Not Now Friends of a Brand, Few Are Likely to Connect
- Brands need to Give people a reason why They should ‘friend’ them
- Affluents Don’t Pay Much Attention to Online Ads
- What Influences Purchase
- Social Media is Not About Selling Products, but Building Relationships
- Social Shopping Sites
- Social Shopping Sites Are Up and Coming
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