North America Outsourcing

Outsourced Contact Centers - 2022 U.S. Market Research Report with Updated COVID-19 Forecasts The 2022 Outsourced Contact Centers Market Research Report is one of the most comprehensive and in-depth assessments of the industry in the United States with over 100+ data sets covering 2013-2026. This Ke ...

Birds of a Feather Redux: Segmenting IT Outsourcing Customers in Canada, 2021 This IDC Market Perspective compares the results of a cluster analysis of managed IT service adoption among Canadian organizations in 2021 with a similar analysis done in 2017. The objective of the study is to identify clu ...