Retail Payments Tokenisation in Canada: The Paths to Success for Canadian Payments Stakeholders
The report provides essential guidance and direction for the tokenisation business cases of Canadian issuers, merchants and payments service providers. It examines payments tokenisation from the business perspective of the key players in the payments ecosystem and provides a critical assessment of the real value, challenges and implications of establishing or participating in tokenisation programs.
The report addresses the following important areas:
Unique Canadian history and approach to tokenisation
Types of tokens and their lifecycles
Stakeholder specific tokenisation roles, responsibilities, fees and costs
Compliance and standards applied to tokenisation
Future developments in tokenisation technology
Challenges with card scheme tokenisation programs
Stakeholder specific business cases and roadmaps to proceed with tokenisation
Thirty two Action Advisories provide essential guidance for business case development.
Key Questions Answered
Who will be doing what in the tokenisation of the card number? - The answer is both complicated and surprising
Who controls the link between the token and the ‘real’ number? – New stakeholders and roles are being introduced into the payments ecosystem
Whose rules and standards will apply to tokenisation in Canada? – There is a new compliance regime around tokenisation with some unique Canadian twists
Who is charging whom for tokenisation services? – While fraud costs may be reduced, somebody has to pay the additional tokenisation services costs
What does the card holder (as the ultimate consumer) think of all this? – Does the cardholder perceive tokenisation as a solution, and does the consumer’s perspective matter? This answer is also complicated and surprising.
Essential Reading
This Navigation Report was written from a business perspective. It is designed to provide the necessary insight for issuers, processors and merchants to identify a way forward in their tokenisation strategies and product plans. If your organization is looking for a path through the minefield in retail payments tokenisation, then this Navigation Report and its 32 Action Advisories is part of your essential reading.
- CONCLUSIONS
- Introduction
- Navigation Report Organization
- Research Methodology
- WHAT is Tokenisation in the Canadian Context?
- A Short History of Payments Tokenisation
- The Game of Stakeholders
- Definitions
- Key Terms
- Payment Token Types
- Payment Token Lifecycle
- Whose Standards?
- Payment Tokens in Canada
- The Players in the Game
- Account Holder
- Token Requestor
- Merchant
- Processor
- Token Service Provider
- Issuer
- Settlement Network
- The Six Party Model
- WHO Plays What Roles in Tokenisation?
- An Overview of Stakeholder Processes
- Stakeholder Diagrams
- Stakeholder Roles in Token Requesting
- Issuer
- Requestor
- Service Provider
- Stakeholder Roles in Token Provisioning
- Service Provider
- Issuer
- Requestor
- Stakeholder Roles in Token Processing
- Merchant
- Processor
- Service Provider
- Stakeholder Roles in Token Business Data
- Requestor
- Issuer
- Processor
- Service Provider
- Stakeholder Roles in Standards and Compliance
- Service Provider
- Merchant
- Issuer
- Processor
- Stakeholder Roles in Token Security
- Requestor
- Service Provider
- Issuer
- Merchant
- WHY should a Stakeholder Consider Tokenising?
- Stakeholder Tokenisation Fees and Costs
- Issuer
- Merchants
- Processor
- Service Provider
- Evolving Stakeholder Roles in Payments Tokenisation
- Settlement Network as Token Service Provider
- Issuer as Token Service Provider
- Issuer as Requestor
- Processor as Token Service Provider
- Combined Token Requesting and Provisioning
- Merchant as Token Requestor
- Tokenisation is Part of a Larger Payments Evolution
- Features of the Scheme Token Services Offerings
- Potential Upsides and Downsides
- Merchants
- Processors
- Issuers
- Schemes
- Token Requesters
- Hubs and Gateways
- WHERE is the Business Case for Tokenisation?
- A Solution in Development
- New Stakeholders
- Network Latency
- PAR Integration
- End Market View
- Merchant Business Case
- Back End Settlement
- Third Party Solutions
- Data Security
- Supported Use Cases
- Beyond Mobile
- Stakeholder Business Case Factors
- The Merchant’s Business Case
- The Issuer’s Business Case
- The Processor’s Business Case
- The Next Generation of Tokens
- True Token Interoperability
- True Token Hierarchy
- Vaultless Tokens
- Multi Funded Tokens
- Even Smarter Tokens
- Multi Purpose Tokens
- Internet of Things 2.0
- Tokens Everywhere
- The End of Payment Tokens?
- Merchant, Issuer and Processor Paths to Success in Tokenisation
- Opportunities and Risks
- Questions to Ask about Tokenisation
- WHEN is the Canadian Market Ready for Tokenisation?
- A Market Perspective
- Global Market Interest
- Drivers for Market Uptake
- The Importance of Consumer Buy In
- Digital Payments in Canada
- Canadian Consumer Perspectives on Tokenisation
- Does the Canadian Consumer Perceive a Problem in online Payments Security?
- Is the Canadian Consumer Willing to Share Credentials Data?
- Does the Canadian Consumer Trust the Tokenisation Solution Providers?
- Is there an Untapped Market for Online Payments?
- Who Does the Canadian Consumer Trust for Payment Services?
- Who Does the Canadian Consumer not Trust for Payment Services?
- Potential Market for Canadian Tokens
- Billions of Retail Payment Tokens
- Market Segmentation
- APPENDIX
- Payment Account Reference
- Merchant and Bank Issuer Compliance
- Smart Token Multi Domain Logic
- Payment Tokens as Securities
- Tokens and Issuer Fraud Control
- Understanding by End Consumers
- Merchant Uptake as Requestors
- Scheme Merchant Token Services
- Cross Border Tokenisation
- GLOSSARY