eCRM Market Research Reports & Industry Analysis

This IDC Market Note highlights the announcements from Salesforce Connections 2025. Salesforce Connections 2025 showcased the company's deepening investment in AI-driven enterprise automation through Agentforce, its platform for building and deploying digital agents across marketing, sales, commerce ...

Worldwide Customer Communications Management Software Forecast, 2024–2028 This IDC study provides the market size of the worldwide customer communications management software market in the CY23 and a five-year forecast through 2028 by geographic region and deployment type. It includes continued adju ...

Online CRM Software Global Market Insights 2024, Analysis and Forecast to 2029, by Manufacturers, Regions, Technology, Application, Product Type This report describes the global market size of Online CRM Software from 2019 to 2023 and its CAGR from 2019 to 2023, and also forecasts its market size to ...

Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022 When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternat ...

Worldwide Customer Experience Software Forecast, 2022–2026 This IDC study forecasts the worldwide revenue for the customer experience software market for the 2022–2026 period."A good customer experience is a table stake in the new digital economy. And that requires a plethora of applications, proces ...