Worldwide Customer Experience Software Forecast, 2022–2026

Worldwide Customer Experience Software Forecast, 2022–2026

This IDC study forecasts the worldwide revenue for the customer experience software market for the 2022–2026 period."A good customer experience is a table stake in the new digital economy. And that requires a plethora of applications, processes, and data to be able to deliver that experience," said Alan Webber, program vice president, Customer Experience research at IDC. "As companies compete more on experience and lest on product or price, we expect there to be a continued level of growth in the adoption of CX and CX-related applications and software. This software will become the foundation for the relationship between the brand and the customer."

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Digital Transformation
Emergence of Customer Experience Management Platforms
Data Will Grow Ever More Important to Customer Experience
Demonstrating ROI
Privacy and Compliance
Significant Market Developments
Changes from Prior Forecast
Market Definition
Customer Experience Software
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