Customer Service (CS) Market Research Reports & Industry Analysis

Artificial Intelligence In Banking Market Size, Share & Trends Analysis Report By Component (Service, Solution), By Application (Risk Management, Customer Service), By Technology, By Enterprise Size, By Region, And Segment Forecasts, 2024 - 2030 Artificial Intelligence In Banking Market Growth & Tre ...

2024 Global Forecast for Activated Bleaching Earth (2025-2030 Outlook)-High Tech & Emerging Markets Report published by Barnes Reports, contains timely and accurate market statistics and forecasts on the market for over 50 countries. The product or service category is within the NAICS Chemical Manuf ...

A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindxChange brought thought leaders from around the globe to Huntington Beach, California to tackle their challenges with other customer experien ...

Automotive Dealer Management System Market by Function (Customer Service, Data Reports, Inventory Management), Application (Customer Relationship Management, Dealer Tracking, Finance), End User, Deployment - Global Forecast 2023-2030 The Automotive Dealer Management System Market is projected to rea ...

Worldwide Customer Service Applications Software Forecast, 2023-2027: Growth Remains in Double Digits Despite Economic Concerns This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2023 to 2027."IDC survey research data reveals that ...

Worldwide Customer Service Applications Software Market Shares, 2022: The Leaders Continue to Lead This IDC study examines the customer service applications market for 2020–2023. Revenue and market share of the leading vendors are provided for 2022. "While the customer service applications market ex ...

Simplr: Generative AI-First Approach to Customer Service for Enterprise Brands This IDC Vendor Profile offers an overview of Simplr's AI-first customer service platform including features and benefits. Please Note: Extended description available upon request. ...

India Artificial Intelligence (AI) in BFSI Market, By Component (Solution, Services); By Technology (Machine Learning (ML), Natural Language Processing (NLP), Computer Vision, Speech Recognition); By Application (Back Office, Customer Service, Financial Advisory, Risk Management & Compliance); By En ...

North America Customer Care BPO Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing) and End User (BFSI, IT and Telecommunication, Retail and E-Commerce, Manufacturing, Healthcare and Pharmaceutical, Tran ...

Global Customer Experience Management Market 2023-2027 The customer experience management market is forecasted to grow by USD 12,555.32 mn during 2022-2027, accelerating at a CAGR of 15.23% during the forecast period. The report on the customer experience management market provides a holistic analys ...

Customer Relationship Management Market Size, Share, and Analysis, By Solution (Social Media Monitoring, Customer Service, CRM Analytics, Marketing Automation, Customer Experience Management, Salesforce Automation, Others), By Deployment (Cloud, On-Premises), By Application (Customer Management, Mar ...

Driving Better Customer Service Outcomes with the Application of Technology in Logistics in Asia/Pacific In this IDC Perspective, the requirement for supply chain participants to face an increasing need to cater to diverse consumer needs while ensuring efficient and cost-effective supply chain opera ...

NLP in Finance Market by Offering (Software, Services), Application (Customer Service and Support, Risk Management and Fraud Detection, Sentiment Analysis), Technology (Machine Learning, Deep Learning), Vertical and Region - Global Forecast to 2028 The NLP in finance market is projected to grow from ...

Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By Technology (Machine Learning, Natural Language ...

Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers? This IDC Perspective discusses about the ChatGPT technologies. Chatbots like ChatGPT have not traditionally been used as shopping assistants in ecommerce, but the prospec ...

Intelligent Virtual Assistant Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 The global intelligent virtual assistant market size reached US$ 8.1 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 41.6 Billion by 2028, exhibiting a ...

Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate This IDC study examines the customer service applications market for 2019–2021. Revenue and market share of the leading vendors are provided for 2021. "The customer service applications market cont ...

Dixa: Combining Contextual Knowledge Platform and Conversational AI to Empower Customer Service Agents This IDC Market Note presents IDC's opinions on Dixa, a European provider of customer service applications. This is a rapidly expanding market category, with vendor revenues in Europe growing 17% y ...

Customer Journey Mapping Software Market Customer Journey Mapping Software Market: Global Industry Analysis 2015-2021 and Opportunity Assessment 2022-2032 A recent market study published by FMI on Customer Journey Mapping Software offers a global industry analysis for 2015-2021 and opportunity asses ...

Worldwide Customer Service Applications Software Forecast, 2022-2026 This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2022 to 2026."Customer service applications continue to evolve in the broader customer care applications market ...

Conversational Platforms in Banking - Thematic Research Summary Artificial intelligence-powered tools can help address many customer enquiries, but they can also cause frustration if not properly supported. Experience from other implementations is that banks must be upfront about what the bot can be ...

Global Machine Learning in Banking Market Size study, By Component (Solution, Service), by Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises (SMEs)), by Application (Credit Scoring, Risk Management Compliance and Security, Payments and Transactions, Customer Service), and Region ...

Growth Opportunities from Benchmarking Global Passenger Vehicle OEMs’ Customer Service Channels In this report, Frost & Sullivan profiles, analyzes, and benchmarks conventional and electric OEMs by their OES channel service and maintenance offerings. The geographic scope is global. The base year is ...

Global Business Process Management Services Growth Opportunities Traditional BPM and customer experience (CX) services are undergoing a paradigm shift. The need for effective and efficient front- and back-office operations has led to process optimization through digitalization. In the past, organiza ...

Impact of 5G in Customer Experience Highly proactive and engaging interactions create positive experiences. The COVID-19 pandemic has placed even more emphasis on these interactions, as customers expect organizations to be empathetic when responding to queries and providing resolutions in an efficie ...