This report analyzes current and projects future retail sales and trends across the U.S. pet industry, factoring in the known and longer-term impacts of the coronavirus pandemic. The report examines collectively and separately four sectors of pet products and services—pet food, non-food pet supplies, veterinary services, and non-medical pet services—paying particular attention to the market impact of e-commerce and technology-driven and other emerging products and services.
Executive Summary
Scope & Methodology
Scope of Report
Report Methodology
Market Size and Growth
Pet Industry Reset: Above Average Growth in Three of Four Sectors
Pet Product and Service Spending Per Pet-Owning Household
Retail Channel: Pandemic Accelerates E-commerce
Looking Ahead: Growth Market-wide Through 2025
Table Projected 2021-2025 U.S. Retail Sales of Pet Products and Services: By Sector (in billions of dollars)
Market Drivers
COVID Economy Impact on Pet Owner Spending Mindset
Pandemic Intensifies Focus on Health and Wellness
Pandemic Fuels Pet Population Boom
Dog and Cat Ownership Down Among Lower-Income Households
Catering to Deal-Seekers
Pandemic Accelerates Digital Pet Care
Pet Rescue Efforts Ramp Up During Pandemic
Sustainability and Animal Welfare
Investment and M&A
Overall Industry Trends
Pandemic Reset: Birdseye View
Industry Overview
Focus on Pet Food & Treats
Pandemic Reset: Accelerated Innovation
Channel Choices
Pet Food Industry Investment Shows Strategic Directions
Four Natural Pet Food Pioneers Change Hands
Superpremium
Fresh Pet Food
Sustainable Dovetailing with Alternative Protein
Science-Based Diets Dovetailing Into Natural
Lessons in DCM/Grain-Free Stumble
Focus on Non-Food Pet Supplies
Pandemic Reset: Health, Home, New Pets
Channel Choices
Pet Supplements in COVID Overdrive
Pet Medications Also Riding COVID-Driven Hyper Health Wave
Focus on Home: Pets, Products, Positioning
BarkBox/Northern Star Merger Klieg-lights Subscription/DTC Sales
"Smart" Products Get Pandemic Push
Focus on Veterinary Services
Pandemic Reset: Adaptation to the COVID Crisis
The Internet Challenge
The "Retail-ization" of Vet Care
Telemedicine and the Digitalization of Vet Care
Success of Curbside
Peak Usage Rates for Veterinary Services
Generation Gap Hurdles Remain
Veterinary Visit Patterns
Focus on Non-Medical Pet Care Services
Pandemic Reset: Travel Bust, DIY Pet Care Shift Dampen Spending
PetSmart and Petco (Even Further) All In On Services
Independents Also Big On Pet Services
Walmart Launches Walmart Pet Care
Franchise Operations
Big Shifts in Digital Pet Care
Pet Insurance Advancing, Pandemic Notwithstanding
Internet and Retail Trends
Pandemic Reset: A Permanent Remix of Physical and/or Digital
Overview of Internet and Retail Channel Sales and Shares
Channel Shopping Choices
Generational Skews
Fulfillment Patterns for Digital Pet Product Shopping
Curbside and Inside Pickup
The E-Commerce Dollar Sales Leaders: Amazon vs. Chewy
Shopper Draw Among Pet Product Websites
Top Pet Product Types Purchased Online
Autoship Rates Double, Manufacturer Direct Gains Traction
Not Just Virtual Shopping Carts
Pet Population Trends
Pandemic Reset: Pet Population Churn
Pet Acquisition by Generational Cohort
Acquisition by Type of Pet
Overview of Pet Ownership
Dog and Cat Population Trends
Opportunities
Health &Wellness
Home
New Pets
Other Pets, Multiple Pets Households
Overweight and Senior Pets
Omnimarket
E-commerce
Subscriptions and Customization
Fresh Pet Food
Wet Pet Food
Private Label
The Feline Factor
The Vet Card
Veterinarians: Digital and Curbside
Sustainability
Same-Day Delivery
Keeping Pet Care Affordable for Lower-Income Households
CBD
Market Size and Growth
Chapter Highlights
Market Size & Growth
Pet Industry Reset: Above Average Growth in Three of Four Sectors
Table U.S. Pet Market Retail Sales by Sector, 2015-2020 (in billions of dollars)
Table U.S. Pet Market Retail Sales Annual Change by Sector, 2015-2020 (percent change over previous year)
Table Sector Share of U.S. Pet Market Retail Sales: 2019, 2020, and 2025P (percent)
Table Sector Share of U.S. Pet Market Retail Sales by Animal Type: Dog, Cat, Other, 2020 (percent)
Pet Product and Servicing Spending Per Pet-Owning Household
Table Dollar Sales Per Pet-Owning Household by Sector, 2015-2020 (millions of dollars and dollars)
Table Dollar Sales Per Dog-Owning Household by Sector, 2015-2020 (millions of dollars and dollars)
Table Dollar Sales Per Cat-Owning Household by Sector, 2015-2020 (millions of dollars and dollars)
Table Dollar Sales per Individual Dog and Cat by Sector, 2020 (millions of dollars and dollars)
Retail Channel: Pandemic Accelerates E-commerce
Table Share of U.S. Retail Channel Sales of Pet Products by Channel Classification: Pet Food & Treats, Non-Food Pet Supplies, Total, 2020 (percent)
Looking Ahead: Growth Market-wide Through 2025
Table Projected Growth by Pet Market Sector and Channel, 2021-2022 (millions of dollars)
Table Projected 2020-2025 U.S. Retail Sales of Products and Services (in billions of dollars)
Table Projected 2021-2025 U.S. Retail Sales of Products and Services: By Sector (in billions of dollars)
Table Projected 2020-2025 Annual Change in U.S. Retail Sales of Products and Services: By Sector (percent change over previous year)
Table U.S. Pet Market Compound Annual Growth Rates by Sector: 2015-2020 vs. 2020-2025 (percent)
Market Drivers
COVID Economy Impact on Pet Owner Spending Mindset
Table $70K+ Household Share of Pet Market Expenditures: By Classification, 2012-2019 (percent)
Table Level of Agreement with Statement: "I consider my dogs/cats/other pets to be part of the family," February 2021 (percent of pet owners)
Table Level of Agreement with Statement: "My pets are important to my physical/mental health," February 2021 (percent of dog, cat, and other pet owners)
Pandemic Intensifies Focus on Health and Wellness
Pandemic Fuels Pet Population Boom
Table Overview of Pet Ownership by Type, 2019 vs. 2020 (percent and millions of households)
Table Top Sources of Acquisition/Adoption of New Pets, February 2021 (percent of pet owners who have acquired new pet in last 12 months)
Dog and Cat Ownership Down Among Lower-Income Households
Catering to Deal-Seekers
Pandemic Accelerates Digital Pet Care
Pet Rescue Efforts Ramp Up During Pandemic
Sustainability Initiatives Increasingly Part of the Plan
Animal Welfare
Investment and M&A
Overall Industry Trends
Chapter Highlights
Industry Trends
Pandemic Reset: Birdseye View
Industry Overview
An "Omnimarket" Era
Leading Pet Product Marketers and Brands
Leading Veterinary and Non-Medical Pet Service Operators
Fast-Growing Franchises and Private Companies
Pet Industry Leaders Launch Venture Funds Targeting Promising Start-Ups
Pandemic Resilience Spurs Investment Boom
Recent Mergers, Acquisitions, Investments, and Restructuring
Focus on Pet Food & Treats
Chapter Highlights
Pet Food and Treats
Pandemic Reset: Pet Food Sector Superpremium Steam
Pet Food Industry Investment Shows Strategic Directions
Four Natural Pet Food Pioneers Change Hands in 4Q 2020
Superpremium
The New Pet Food "Superpremium"
Fresh Pet Food
Sustainable Dovetailing with Alternative Protein, Superpremium
Science-Based Diets Dovetailing Into Natural
Lessons in DCM/Grain-Free Debacle
CBD Pet Treats Gaining Ground, Illegality Notwithstanding
Focus on Non-Food Pet Supplies
Chapter Highlights
Non-Food Pet Supplies
Pandemic Reset: Health, Home, New Pets
Pet Supplements in COVID Overdrive
Table U.S. Retail Sales Pet Supplements, 2015-2020 (million dollars and percent)
Table U.S. Retail Sales of Pet CBD Products, 2016-2020 (in millions of dollars and percent)
Pet Medications Also Riding COVID-Driven Hyper Health Wave
Focus on Home: Pets, Products, Positioning
BarkBox/Northern Star Merger Klieg-lights Subscription/DTC Sales
"Smart" Products Get Pandemic Push
Focus on Veterinary Services
Chapter Highlights
The Veterinary Sector
Pandemic Reset: Veterinary Sector Rises to the COVID Occasion
Table U.S. Veterinary Sales and Sales Growth, 2015-2020 (in billions of dollars and percent change)
Table Overview of U.S. Veterinary Sector Sales: Overall and by Product or Service Type, 2019 vs. 2020 (in millions)
Veterinary Market Landscape
The "Retail-ization" of Vet Care
Telemedicine and the Digitalization of Vet Care
Table Selected Veterinary Services and Technology Psychographics, 2021 (percent of pet owners)
Success of Curbside
Veterinary Care Customer Patterns
Peak Usage Rates for Veterinary Services
Table Use of Veterinary Services by Dog or Cat Owner Classification, Fall 2016-Fall 2020 (percent using in last 12 months)
Regular Check-Up vs. Urgent/Emergency Visits to Vet
Local Vet Clinics Regain Step in COVID Era
Generation Gap Hurdles Remain
Table Selected Psychographics About Veterinary Care Services, 2021 (percent of pet owners)
Table Selected Veterinary Service Options Psychographics, 2021 (percent of pet owners)
Historical and Generational Patterns by Number of Veterinary Visits
Table Use of Veterinary Services by Number of Visits, Fall 2011 - Fall 2020 (percent share for 1, 2, or 3+ visits)
Table Use of Veterinary Services by Dog or Cat Owners: By Generational Cohort and Number of Visits, Fall 2020 (percent using in last 12 months)
Veterinary Care Spending Patterns
Table Share of Veterinary Care Spending in Last 12 Months by Dollar Ranges and Generational Cohort, Fall 2020 (percent)
Focus on Non-Medical Pet Care Services
Chapter Highlights
Non-Medical Pet Care Services Sector
Pandemic Reset: COVID-Related Travel Bust, DIY Pet Care Shift Dampen Spending
Table U.S. Sales of Non-Medical Pet Services by Type, 2019 vs. 2020 (in billions)
Table Use of Non-Medical Pet Care Services, 2019 vs. 2020 (percent of dog and cat owners)
Table Overview of Pet Acquisition in 2020
PetSmart and Petco (Even Further) All In On Services
Independents Also Big On Pet Services
Walmart Launches Walmart Pet Care
Franchise Operations
Best Friends Pet Care
Internet as Pet Care Assistant
Big Shifts in Digital Pet Care
Pet Insurance Advancing, Pandemic Notwithstanding
Table Percent of Dog and Cat Owners Who Have Medical Coverage/Plan for Their Pets, 2020 vs. 2021 (percent of dog and cat owners)
Internet and Retail Trends
Internet and Retail
Pandemic Reset: A Permanent Remix of Physical and/or Digital
Overview of Internet and Retail Channel Sales and Shares
Table U.S. Retail Channel Sales of Pet Products: Sales & Shares by Channel Classification, 2015, 2019, and 2020 (dollar sales in billions and percent share)
The Mass-Market vs. Specialty Channel Reset
Overview of Shopping Patterns
Note on Packaged Facts February 2021 Survey
2020 Brings Remix of Pet Product Channel Shopping Choices
Overview of Pet Product Shopping Platform Usage
Frequency of Store vs. Online Shopping
Table Time Frame for Most Recent Purchase of Pet Products: In a Store, Online, Through Smartphone, By Generational Cohort, February 2021 (percent of pet owners)
Fulfillment Patterns for Digital Pet Product Shopping
Same-Day Delivery
Curbside and Inside Pickup
Table Top Ways to Receive or Pick Up Pet Products Ordered by Internet or Smartphone: By Generational Cohort, February 2021 (percent of digital pet product shoppers)
Store Brand Reset
Customer Loyalty and Rewards Programs
Independent Pet Stores and the Role of Local
Table Agreement with Selected Statements About Retailer and Manufacturer Role in Pet Welfare Causes: By Generational Cohort, February 2021 (percent of pet owners)
Channel Sales and Shopping Patterns: Pet Foods vs. Pet Supplies
Note on Shopper Draws
Shopping Patterns for Pet Food
Table Within last 3 months, through which channels have you purchased pet food products? February 2021 (percent of pet product shoppers)
Shopping Patterns for Pet Supplies (Non-Food)
Table Within the last 3 months, through which channels have you purchased pet supply products other than pet foods or pet medications? February 2021 (percent of pet product shoppers)
Shopping Patterns for Pet Medications and Supplements
Table Within the last 3 months, through which channels have you purchased pet medications or supplements? February 2021 (percent of pet product shoppers)
E-Commerce and the Internet's Influence
The E-Commerce Dollar Sales Leaders: Amazon vs. Chewy
Table Sales & Shares of Selected Pet Product E-Commerce Leaders: By Channel and Website, 2019 vs. 2020 (in millions of dollars and percent)
Shopper Draw Among Pet Product Websites
Table Cross-Shopping Patterns Among Top Pet Product E-Commerce Websites, February 2021 (percent)
Top Pet Product Types Purchased Online
Autoship Rates Double, Manufacturer Direct Gains Traction
Table Autoship Purchasing Rates for Pet Products in Past 12 Months by Type: By Generational Cohort, February 2021 (percent of dog or cat product shoppers)
Not Just Virtual Shopping Carts
Table Product Purchasing and Other Uses of the Internet in Past 12 Months: Selected Pet Product Types, February 2021 (percent of dog or cat pet product shoppers)
Table Agreement with Statement, "I look out for lower prices, special offers, and sales on pet products": By Generational Cohort, February 2021 (percent of pet product shoppers)
The Wingspan of Internet Influence
Table Agreement with Selected Statements About Technology and Pet Care: By Generational Cohort, February 2021 (percent of pet owners)
Pet Population Trends
Chapter Highlights
Pet Population and Pet Ownership
Pandemic Reset: Pet Acquisition in Response to COVID-19
First-Time Pet Owners
Multiple Pets, Multiple Types of Pets
COVID Motivators for Pet Acquisition
Table Patterns for Working at Office/Company and Working at Home: Adults Overall and Pet Owners, Fall 2019 vs. Fall 2020 (percent)
Pet Population Churn
Pet Acquisition by Generational Cohort
Table Overview of Pet Acquisition in 2020 Among Current Pet Owners: By Generational Cohort, (percent of current pet owners who've had pets 2+ years)
Acquisition by Type of Pet
Table Types of Pets Acquired in Last 12 Months, February 2021 (percent of current pet owners who've had pets 2+ years)
Population Gains for "Other" Pets
Characteristics of Pet Acquisition
Pet Gifting for Winter Holidays 2020
Pet Shelters vs. Other Sources of Pet Acquisition
Table Sources of Pet Acquisition in Last 12 Months, February 2021 (percent of pet owners acquiring new pets)
Topline Overview of Pet Ownership
Pet Ownership Rates
Table Topline Pet Ownership Rates by Type, 2016-2020 (percent of overall households)
Table Number of Pet-Owning Households by Type, 2016-2020 (in millions)
Table Number of Pet Dogs and Cats, 2016-2020 (in millions)
From Smaller Dogs to Medium
Table Size of Pet Dogs: Previously Acquired and Recently Acquired, February 2020 vs. February 2021 (percent of dog owners)
Table Dog Population by Size of Dogs, 2016-2020 (percent and number of overall households)
Age of Dog and Cat Population
Table Dog and Cat Population by Age Bracket of Pet, 2016-2020 (percent of overall households)
Table Puppy/Kitten vs. Senior Share of Pet Population: Dogs vs. Cats, 2016-2020 (percent of overall households)
Overweight and Special Needs Pets
Table Share of Dog or Cat Owners Who Report Having Overweight, Special Needs, or Handicapped Pets, February 2021 (percent of pet owners)