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Office Coffee Service in the U.S.: Market Trends and Opportunities, 3rd Edition

Office Coffee Service in the U.S.: Market Trends and Opportunities, 3rd Edition

Packaged Facts’ Office Coffee Service in the U.S.: Market Trends and Opportunities, 3rd Edition provides insight into a market that is witnessing a notable transformation, thanks to growing demands of the coffee-drinking workplace. This report:

  • Provides a market size and forecast for office coffee service, along with sales by product category, brewer placement share by brewer marketer, coffee consumption and pricing trends, single-cup revenue and pricing trends, and a market size for the top 15 U.S. coffeehouses and donuts shops by sales and units.
  • Identifies opportunities and challenges central to the growth of office coffee service, including the importance of coffee to workplace productivity and morale; the potential costs associated with keeping coffee-drinking employees onsite; and coffeehouse chain performance trends.
  • Analyzes consumer coffee usage trends by type and coffee maker ownership and purchasing trends by coffee maker type and brand.
  • Assesses at-home coffee habits, including whether coffee is made at home or purchased outside of the home; type of coffee used; method used to make coffee (including coffee and coffee maker cross-usage); and who, where and how often consumers buy dispensed coffee out of the home.
  • Analyzes the relationship among at-home, out-of-home, and at-work coffee habits of employed adults. Coverage includes the interplay between drinking coffee before work and at work, before-work and at-work on-site and off-site sources and methods used and used most; and the availability and usage of a range of workplace food and beverage services.
  • Assesses workplace coffee importance, satisfaction and attitudes, including the importance employed adults give to coffee attributes and their satisfaction with those attributes in the workplace; and analyzes workplace coffee attitudes, including coffee as productivity tool, coffee as workplace perk, the cost of workplace coffee, and workplace coffee expectations.
  • Assesses coffee menu trends, focusing on menu item penetration by restaurant segment (including top flavors, types, varieties, and preparation method) and drilling into coffeehouse coffee and coffee drink menu innovation.
  • Analyzes the foodservice and office coffee service strategies of leading providers, including Aramark, Compass Group/Canteen Refreshment Services, Cott Corporation, Farmers Brothers, First Choice Coffee Services, Keurig Green Mountain, Red Diamond, Royal Cup, Sodexo, and Starbucks.


  • Executive Summary
    • Report scope
    • Report summary
      • Market size and forecast
      • Coffee usage trends
      • Coffee maker ownership and purchasing trends
      • Making and drinking coffee: in-home vs. out-of-home
      • Buying dispensed coffee out of the home
      • Workplace coffee drinking
      • Workplace food and beverage services
      • Workplace coffee importance, satisfaction and attitudes
      • Coffee menu trends
      • Office coffee service providers
  • Market Size and Forecast
    • Market size and forecast
      • Table U.S. Office Coffee Service Revenue, 2013-2017
      • Table U.S. Office Coffee Service Revenue, 2017-2021
      • Revenue by product category
        • Table U.S. Office Coffee Service Revenue by Product Category, 2017
      • Brewer placements
        • Table U.S. Office Coffee Service Single-Cup Brewer Placement Share, 2013-2017
    • Market factors
      • Coffee consumption and pricing trends
        • Table U.S. Total and Per Capita Coffee Consumption, 2009-2018
        • Table U.S. Consumer Price Index: All Items, Nonalcoholic Beverages, Coffee, Roasted Coffee and Instant Coffee, 2009-2017
        • Table Top Coffee Varieties, Median Menu Price, 2013-2017
      • Single-cup revenue and pricing trends
        • Table Office Coffee Service Revenue per Cup: Fraction Pack vs. Single Cup, 2013-2017
        • Table Retail Single Serve Pod Pricing, By Price Tier, 2014-2018
      • Restaurant density analysis suggests strong convenience competition
        • Table Restaurant Density, by Restaurant Type: Selected Zip Codes and Locations, 2017
      • Time and money lost to the off-site coffee run
        • Table Time Lost to Employee Off-site Coffee Run, Daily and Annual, by Runs per Day, 2018
        • Table Money Lost to Employee Off-site Coffee Run, by U.S., Facebook, and Amazon Median Employee Salary, 2018
    • Key trends
      • Record-breaking gourmet coffee usage
      • Generational divide
      • Everything is premium
      • Coffee expansion
      • Brewer variety and versatility expansion
      • Product and services expansion
      • Micro markets
      • Technology
      • Industry consolidation
  • Household Coffee & Coffee Maker Usage Trends
    • Coffee in context
      • Table Household Usage of Beverages by Type, 2008 vs. 2017
      • Table Household Usage of Beverages by Type and Age of Household Head, 2018 vs. 2017
    • Coffee usage trends
      • Table Household Coffee Usage, by Type, 2013-2017
      • Ground/whole bean coffee holding ground
        • Table Household Coffee Usage and Cups per Day, by Type, 2013 vs. 2017
      • Counter space allotted to different coffee types increases over time
        • Table Household Coffee Type Usage by Coffee Machine Used, 2013-2017
        • Table Household Instant Coffee Usage in Combination with Other Coffee Types, 2013-2017
      • Demographic analysis
        • Table Household Coffee Usage and Cups per Day, Indexed by Type and Head of Household Age, 2017
        • Table Household Coffee Usage and Cups per Day, Indexed by Type and Household Income, 2017
        • Table Ready-To-Drink Canned/Bottled Coffee Drink Usage, Indexed by Demographic and Brand, 2017
    • Coffee maker ownership and purchasing trends by type
      • Single-serve brewing system uptake influencing household coffeemaker ownership trends
        • Table Household Coffeemaker Ownership, by Type, 2013-2017
      • Demographic analysis
        • Table Household Coffeemaker Ownership, Indexed by Type and Demographic, 2017
      • Purchase incidence spikes; automatic drip coffee makers hold ground
        • Table Household Coffeemaker Purchases in Past 12 Months, by Type, 2013-2017
    • Coffee maker ownership and purchasing trends by brand
      • Coffeemaker brand penetration
        • Table Coffeemaker Brands Owned vs. Purchased in Past 12 Months, 2017
      • Trends over time
        • Table Household Coffeemaker Brands Used, 2015-2017
        • Table Household Coffeemaker Brands Purchased in Last 12 Months, 2015-2017
      • Demographic analysis
        • Table Coffeemaker Brands Owned, Indexed by Type and Demographic, 2017
  • Making and Drinking Coffee: In- Home vs. Out-of-Home
    • Overview
    • Almost 4 in 5 employed drink coffee weekly
    • Coffee at home vs. out of home
      • Table Weekday Coffee Drinking: Drink in Home vs. Out of Home; Made in Home vs. Out of Home,
      • Table Weekday Coffee Drinking in and Out of Home: Made in Home vs. Out of Home, 2018
      • How coffee drinkers usually make coffee at home
        • Table At-Home Coffee Making Methods, 2018
      • Demographic analysis
        • Table At-Home Coffee Making Methods by Demographic, 2018
      • Types of coffee usually used at home
        • Table Types of Coffee Usually Used at Home, 2018
      • Coffee and coffee maker cross-usage patterns
        • Table Usual At-Home Coffee Making Methods, by Type of Coffee Usually Used at Home, 2018
        • Table Type of Coffee Usually Used at Home, by Usual At-Home Coffee Making Method, 2018
  • Buying Dispensed Coffee Out of The Home
    • Who buys dispensed coffee outside of the home
      • Table Weekly Out-of-Home Dispensed, Ready-Made Coffee Purchases by Location, 2017
      • Demographic analysis
        • Table Out-of-Home Pre-Made Coffee Purchases and Indexed Purchases by Demographic, 2017
    • Where dispensed coffee is bought outside of the home
      • Table Weekly Out-of-Home Dispensed, Ready-Made Coffee Purchases by Location, 2017
    • How often dispensed coffee is bought outside of the home
      • Table Weekly Out-of-Home Dispensed, Ready-Made Coffee Purchases by Cups Purchased, 2017
      • Demographic analysis
        • Table Weekly Out-of-Home Dispensed, Ready-Made Coffee Purchases and Cups Purchased: Indexed Purchases by Location and Demographic, 2017
    • Coffeehouses
      • Coffeehouse and donut shop sales trends
        • Table Top 15 U.S. Coffeehouse and Donut Shops Chains, Systemwide Sales and Units, 2017
        • Table Top U.S. Coffeehouse and Donut Shops Chains, Systemwide Sales, 2013-2017
        • Table Top U.S. Coffeehouse and Donut Shops Chains, Systemwide Units, 2013-2017
        • Table Top U.S. Coffeehouse and Donut Shops Chains, Systemwide Sales per Unit, 2013-2017
      • Coffeehouse and donut shop usage trends
        • Table Starbucks, Dunkin' Donuts, Krispy Kreme, Tim Hortons, and Caribou Coffee Usage by Demographic, 2017
  • Workplace Coffee Drinking
    • Drinking coffee before work and at work
      • Table Drinking Coffee Before Work vs. At Work, 2018
      • Drinking coffee before work: coffee source
        • Table Where Coffee Drinkers Get Coffee Before Work, Usually and Use Most, 2018
      • Drinking coffee at work: coffee source
        • Table Where Coffee Drinkers Get Coffee at Work, Usually and Use Most, 2018
      • Demographics
        • Table Drinking Coffee Before Work vs. At Work: Method Used Most by Demographic, 2018
      • Drinking coffee at work: off-premises coffee sources
        • Table Off-Premises Coffee Sources Used While at Work, 2018
  • Workplace Food and Beverage Services
    • Overview
    • Workplace food and beverage services usage and availability
      • Table Food and Beverage Services at Work: Availability vs. Use, 2018
    • Availability and use by location type
      • Table Food and Beverage Services at Workplace: Availability vs. Use by Location Type, 2018
  • Workplace Coffee Importance, Satisfaction and Attitudes
    • Coffee attribute importance vs. workplace satisfaction
      • Are employers coming up short?
        • Table Coffee Attribute Ranking: Importance and Workplace Satisfaction, 2018
    • Coffee attributes: importance
      • Table Coffee Attribute Ranking: Importance, 2018
    • Workplace coffee attributes: satisfaction
      • Table Coffee Attribute Ranking: Satisfaction, 2018
    • Coffee attitudes
      • Overview
        • Table Coffee Attitudes, 2018
      • Coffee as productivity tool: demographic analysis
        • Table Attitudes: Coffee as Helping Productivity and to Get Through Day by Demographic, 2018
      • Free workplace coffee; Coffee as workplace perk: demographic analysis
        • Table Attitudes: Paying for Coffee at Work and Coffee as Workplace Perk by Demographic, 2018
  • Coffee Menu Trends
    • Coffee varieties
      • Espresso and cappuccino
      • Lattes
      • Iced coffee beverages
        • Table Top Coffee Varieties, Menu Penetration by Restaurant Segment, 2017
        • Table Top Coffee Varieties, Menu Penetration, 2013-2017
    • Coffee flavors and types
      • Flavor, flavor, flavor!
      • Decaffeinated coffee
      • Mocha power
        • Table Top 15 Coffee Types/Flavors, Menu Penetration by Restaurant Segment, 2017
      • Organic and caramel
        • Table Top 15 Coffee Types/Flavors, Menu Penetration, 2013-2017
    • Preparation method
      • Iced and blended beverages top the list
      • Conveying craftsmanship
        • Table Top 15 Coffee Preparation Methods at Coffeehouse/Bakery Shops, 2017
  • Office Coffee Service Providers
    • Major national companies
      • Aramark Corp
        • Table Aramark North American Food and Support Services Revenue by Segment, 2013-2017
      • Compass Group
        • Table Compass Group North America Revenue: U.S. vs. Canada, 2013-2017
        • Table Compass Group North America Revenue and Revenue Share by Segment, 2015-2017
      • Canteen Refreshment Services
      • Cott Corporation
      • Farmers Brothers
      • Keurig Green Mountain
        • Table Keurig Green Mountain Net Sales, By Geography, 2011-2015
        • Table Keurig Green Mountain Net Sales, By Product, 2011-2015
        • Table JAB Holding Company: Food, Beverage, and Foodservice Acquisitions, 2012-2018
        • Table Keurig Green Mountain Net Sales and Pod Volume, 2015 vs. 2017
      • Sodexo
        • Table Sodexo North America On-Site Service Solutions Revenue and Revenue Share by Segment, 2013-2017
      • Starbucks
        • Table Starbucks Global Revenue: Store vs. CPG/Foodservice Revenue, 2013-2017
        • Table Starbucks U.S. Revenue and U.S. Foodservice Revenue, 2013-2017
    • Smaller companies
      • Chris' Coffee Service
      • First Choice Coffee Services
      • Pine Hill Fresh Foods
      • Red Diamond
      • Royal Cup
  • Appendix
    • Methodology
      • Consumer survey methodology
      • Population estimates
      • Table indexes
    • Abbreviations and definitions
      • Table Report Abbreviations, 2017

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