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SD Worx - Payroll Services

SD Worx - Payroll Services

Who Is This Vendor Assessment For?

NelsonHall’s Payroll Services Vendor Assessment for SD Worx is a comprehensive assessment of SD Worx’s payroll services offering and capabilities, designed for:

Sourcing managers monitoring the capabilities of existing suppliers of payroll services and identifying vendor suitability for payroll service RFPs

Vendor marketing, sales, and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the support services sector

HR and payroll decision makers.

Key Findings & Highlights

SD Worx is a European HR service provider with presence in five countries and ~47k clients, including 44k in Belgium where the company is based. The business has the following divisions:

Payroll (~76%), consisting of:

SaaS payroll (6%)

Managed payroll services (~77%, up from ~70% in 2013)

Comprehensive payroll services which include employee data entry and contact center (~17%)

Approximately 98% of its payroll services are delivered on proprietary cloud based technology

Tax and legal (T&L) (3%), which includes consulting, training and advisory services for:

Social law and tax regulations

Labor conditions and contracts

International labor law and tax law

Online tool for expats and executives

Approximately 11% of its payroll customers also purchase HR and/or T&L consultancy from SD Worx

HR MPHRO with tax and legal and payroll integrated services (~21%), including:

Reward: consulting, salary survey and reward tools

HR software implementation including technical skills to implement and support SD Worx HR software as well as Cornerstone OnDemand and People XS

HR learning services (~2%), serving ~2.5k clients.

SD Worx founded the Payroll Services Alliance in 2010, which provides payroll services across 28 countries in Europe. It provides mutual exclusivity for vendors and clients, and brings harmonized service levels and multi-country reporting.

SD Worx’s HR software technology partners include Cornerstone OnDemand and PeopleXS, as well as supporting interfaces to HR software vendors such as SAP, Cornerstone, Oracle, PeopleSoft, Workday, Talentsoft and Microsoft Dynamics.

Scope of the Report

The report provides a comprehensive and objective analysis of SD Worx’s payroll services offering, capabilities, and market and financial strength, including:

Identification of the company’s strategy, emphasis, and new developments

Analysis of the company’s strengths, weaknesses, and outlook

Revenue estimates

Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts

Analysis of the company’s offerings and key service components

Analysis of the company’s delivery organization including the location, size and scale of delivery locations and their activities.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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