Capita - Sourcing & Procurement

Capita - Sourcing & Procurement

Who Is This Vendor Assessment For?
NelsonHall's Sourcing and Procurement Services Vendor Assessment for Capita is a comprehensive assessment of Capita's sourcing and procurement services offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of exxisting suppliers of sourcing and procurement services and identifying vendor suitability for outsourcing services
- Vendor marketing, sales and business managers looking tof benchmark themselves agaisnt their peers
- Financial analysts and investorss specializing in the sourcing and procurement services sector.

Key Findings & Highlights
Capita is a major BPO provider in the U.K., with long-term experience in large scale, long-term back- and middle-office contracts in sectors including local government, central government, insurance and financial services. It has also built a large customer management services BPO business, serving sectors including telecoms and retail.

Capita has developed sourcing and procurement (S&P) services capabilities from:
- The transfer of personnel within very large multi-tower local government BPO contracts which included procurement services. An example is Southampton CIty Council. Howeveer, these personnel typically continued to provide procurement services to that council only
- Leveraging its internal procurement division to support external clients
- The acquisition in 2011 of Redd Procurement for #1m plus #1m earnout, adding 19 FTEss, to develop its procurement consultancy expertise
- Hiring externally, targeting procurement professionals with over ten years' experience.

It does not conduct any internal training.
Capita does not offer multi-category S&P services on a standalone basis, but as part of a broader outsource, or in a work-alongside” sourcing support model to existing clients of other services.

Scope of the Report
The report provides a comprehensive and objective analysis of Capita’s sourcing and procurement service offerings, capabilities, and market and financial strength, including:
- Analysis of the company’s offerings and key service components
- Revenue estimates
- Identification of the company’s strategy, emphasis and new developments
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s strengths, weaknesses and outlook.