Market Research Logo

Referral Management Market by Type (Self-referral, Professional-referral, & Third party-referral), Component (Software, & Services), Delivery Mode (On-Premise, Web, & Cloud), End-user (Provider, Payer) - Trend & Global Forecast to 2019

Referral Management Market by Type (Self-referral, Professional-referral, & Third party-referral), Component (Software, & Services), Delivery Mode (On-Premise, Web, & Cloud), End-user (Provider, Payer) - Trend & Global Forecast to 2019

The healthcare industry is undergoing a fundamental transformation globally as it shifts from a volume-based business to a value-based business. Growing demands from consumers for improved healthcare quality and greater value are forcing healthcare providers and payers to deliver optimized outcomes. In addition, while the number of hospital admissions is rising globally, healthcare infrastructure is not growing at a similar pace, which has added to the burden on healthcare systems. In order to overcome these challenges and meet consumer expectations, healthcare providers are increasingly adopting referral management solutions that enable them to provide improved healthcare at reduced costs.

The global referral management market is estimated to grow at a CAGR of 22.1% from 2014 to 2019 to reach $2,686.3 million by 2019 from $988 million in 2014. Over the years, the healthcare industry has recognized that traditional approaches to patient care, quality assurance, and cost management are inefficient in the face of emerging challenges. Therefore, referral management solutions will be among the priorities on the investment list of healthcare organizations seeking to streamline the referral process and ensure effective cost management.

Based on type, the professional referrals segment is the largest (in 2014) and the fastest-growing segment. Based on mode of delivery, the web-based solutions segment dominated the referral management market in 2014. However, cloud-based solutions will be the fastest-growing delivery mode. Among end users, the providers segment was the largest (in 2014) and is expected to be the fastest-growing (during 2014 to 2019). Based on region, North America is expected to grow at the highest CAGR during 2014 to 2019. The high growth of the North American region can be attributed to factors such as rising healthcare costs in the U.S., increasing government initiatives to incorporate IT solutions in healthcare, rising aging population and incidences of chronic diseases in the U.S., and increasing healthcare spending in Canada.

The companies in this market focus on growth strategies such as client acquisitions; agreements, partnerships, collaborations, and alliances; new product launches; and others (marketing and promotion, certification, and funding) to increase their customer base.

The major players in the global referral management market include Allscripts Healthcare Solutions, Inc. (U.S.), Cerner Corporation (U.S.), McKesson Corporation (U.S.), ReferralMD (U.S.), Harris Corporation (U.S.), The Advisory Board Company (U.S.), ehealth Technologies (U.S), Eceptionist, Inc. (U.S.), Clarity Health (U.S.), and Kyruus, Inc. (U.S.)

Reasons to Buy the Report:

The report will enrich both established firms as well as new entrants/smaller firms to gauge the pulse of the market, which in turn will help the firms in garnering a greater market shares. Firms purchasing the report could use any one or a combination of the below mentioned five strategies (market penetration, product development/innovation, market development, market diversification, and competitive assessment) for strengthening their market shares.

The report provides insights on the following pointers:

Market Penetration: Comprehensive information on product portfolios and services offered by the top 10 major players in the referral management market. The report analyzes referral management across regions.

Product Development/Innovation: Detailed insights on upcoming technologies, R&D activities, and new product launches in the referral management market.

Market Development: Comprehensive information about lucrative emerging markets.

Market Diversification: Extensive information about new products and services, untapped geographies, recent developments, and investments in the referral management market.

Competitive Assessment: In-depth assessment of strategies, products, and services of leading players in the referral management market.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKETS COVERED
      • YEAR CONSIDERED FOR THE STUDY
    • CURRENCY
    • LIMITATIONS
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • SECONDARY AND PRIMARY RESEARCH METHODOLOGY
      • KEY DATA FROM SECONDARY SOURCES
      • KEY DATA FROM PRIMARY SOURCES
      • MARKET SIZE ESTIMATION METHODOLOGY
      • MARKET BREAKDOWN AND DATA TRIANGULATION
      • ASSUMPTIONS
  • EXECUTIVE SUMMARY
    • INTRODUCTION
    • MARKET DYNAMICS
      • REFERRAL MANAGEMENT MARKET, BY TYPE
      • REFERRAL MANAGEMENT MARKET, BY COMPONENT
      • REFERRAL MANAGEMENT, BY DELIVERY MODE
      • REFERRAL MANAGEMENT MARKET, BY END USER
      • REFERRAL MANAGEMENT MARKET, BY REGION
    • MARKET SHARE
    • COMPETITIVE LANDSCAPE
    • KEY PLAYERS
  • PREMIUM INSIGHTS
    • ATTRACTIVE OPPORTUNITIES IN THE REFERRAL MANAGEMENT MARKET
    • GLOBAL REFERRAL MANAGEMENT MARKET, BY TYPE
    • REFERRAL MANAGEMENT MARKET, BY END USER AND REGION
    • REFERRAL MANAGEMENT MARKET- SEGMENT BY TYPE
    • REGIONAL SNAPSHOT
  • REFERRAL MANAGEMENT- CASE STUDIES
    • INTRODUCTION
      • BOSTON MEDICAL CENTER (BMC) DEPLOYED HARRIS HEALTHCARE'S REFERRAL SOLUTION
      • DIAGNOSTIC IMAGING NORTHWEST (DINW) ACCELERATED PATIENT REFERRALS BY DEPLOYING CLARITY'S WEB-BASED REFERRAL MANAGEMENT SOLUTIONS
      • ST. JOSEPH HEALTH SYSTEM (SJHS) DEPLOYED ALLSCRIPTS' CARE MANAGEMENT AND HOMECARE SOLUTIONS
      • LIVERPOOL HEART AND CHEST HOSPITAL NHS FOUNDATION TRUST (LHCH)
      • WOMEN'S HOSPITAL IN QATAR IMPLEMENTED NEW REFERRAL SYSTEM
  • MARKET OVERVIEW
    • INTRODUCTION
    • MARKET SEGMENTATION
    • MARKET DYNAMICS
    • DRIVERS
      • INCREASING GOVERNMENT INITIATIVES TO INCORPORATE IT SOLUTIONS IN HEALTHCARE
      • AUTOMATED REFERRAL PROCESSES PREVENT INFORMATION LEAKS
      • RISE IN AGING POPULATION AND INCIDENCE OF CHRONIC DISEASES
      • BENEFITS OFFERED BY REFERRAL MANAGEMENT
      • SHORTAGE OF NURSING STAFF & DOCTORS
        • Table INCREASING GOVERNMENT INITIATIVES FOR HCIT PROPELLING GROWTH OF THE GLOBAL REFERRAL MANAGEMENT MARKET
    • RESTRAINTS/CHALLENGES
      • PROTECTION OF PATIENT INFORMATION
      • REFERRAL MANAGEMENT SOLUTIONS FAIL TO REDUCE OUTPATIENT ATTENDANCE
      • LACK OF SKILLED HEALTHCARE IT PROFESSIONALS
        • Table PRIVACY AND SECURITY CONCERNS OF ELECTRONIC HEALTHCARE RECORDS RESTRAINING THE REFERRAL MANAGEMENT SOLUTIONS MARKET
    • OPPORTUNITIES
      • APAC REGION OFFERS HUGE MARKET POTENTIAL
      • CLOUD-BASED MODELS-A SIGNIFICANT GROWTH OPPORTUNITY
        • Table EMERGING MARKETS OFFER HUGE POTENTIAL FOR REFERRAL MANAGEMENT SOLUTIONS
  • INDUSTRY TRENDS
    • END-USER AFFINITY ANALYSIS
      • ASSESSMENT PARAMETERS
      • END-USER AFFINITY ASSESSMENT
        • Table PARAMETER WEIGHTAGE
    • FORCE-FIELD ANALYSIS
      • DRIVING FORCES
      • RESTRAINING FORCES
      • FORCE FIELD ANALYSIS
  • REFERRAL MANAGEMENT MARKET, BY TYPE
    • INTRODUCTION
      • Table REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
    • SELF-REFERRAL
      • Table SELF-REFERRALS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: SELF-REFERRALS MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION)
    • PROFESSIONAL-REFERRAL
      • Table PROFESSIONAL REFERRALS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: PROFESSIONAL REFERRALS MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION)
    • THIRD PARTY-REFERRAL
      • Table THIRD-PARTY REFERRALS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: THIRD-PARTY REFERRALS MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION)
  • REFERRAL MANAGEMENT MARKET, BY COMPONENT
    • INTRODUCTION
      • Table REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012-2019 ($MILLION)
    • SOFTWARE
      • Table REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
      • Table REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • STANDALONE SOFTWARE
        • Table REFERRAL MANAGEMENT STANDALONE SOLUTIONS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
        • Table NORTH AMERICA: REFERRAL MANAGEMENT STANDALONE SOLUTIONS MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION)
      • INTEGRATED SOFTWARE
        • Table REFERRAL MANAGEMENT INTEGRATED SOLUTIONS MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
        • Table NORTH AMERICA: REFERRAL MANAGEMENT INTEGRATED SOLUTIONS MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION)
    • SERVICES
      • Table REFERRAL MANAGEMENT SERVICES MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: REFERRAL MANAGEMENT SERVICES MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION)
      • CONSULTING SERVICES
      • IMPLEMENTATION SERVICES
      • TRAINING & EDUCATION
      • POST-SALE & MAINTENANCE SERVICES
  • REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY
    • INTRODUCTION
      • Table PROS AND CONS OF ON-PREMISE MODE OF DELIVERY
      • Table PROS AND CONS OF CLOUD-BASED MODE OF DELIVERY
      • Table REFERRAL MANAGEMENT MARKET SIZE, BY MODE OF DELIVERY, 2012-2019 ($MILLION)
    • WEB-BASED DELIVERY MODE
      • Table WEB-BASED DELIVERY MODE MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: WEB-BASED DELIVERY MODE MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION)
    • CLOUD-BASED DELIVERY MODE
      • Table CLOUD-BASED DELIVERY MODE MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: CLOUD-BASED DELIVERY MODE MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION)
    • ON-PREMISE DELIVERY MODE
      • Table ON-PREMISE DELIVERY MODE MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: ON-PREMISE DELIVERY MODE MARKET SIZE, BY COUNTRY, 2012-2019 ($MILLION)
  • REFERRAL MANAGEMENT MARKET, BY END USER
    • INTRODUCTION
      • Table REFERRAL MANAGEMENT END USER MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
    • PROVIDERS
      • Table REFERRAL MANAGEMENT MARKET SIZE FOR PROVIDERS, BY REGION, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE FOR PROVIDERS, BY COUNTRY, 2012-2019 ($MILLION)
    • PAYERS
      • Table REFERRAL MANAGEMENT MARKET SIZE FOR PAYERS, BY REGION, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE FOR PAYERS, BY COUNTRY, 2012-2019 ($MILLION)
    • PATIENTS
      • Table REFERRAL MANAGEMENT MARKET SIZE FOR PATIENTS, BY REGION, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE FOR PATIENTS, BY COUNTRY, 2012-2019 ($MILLION)
    • OTHERS
      • Table REFERRAL MANAGEMENT MARKET SIZE FOR OTHER END USERS, BY REGION, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE FOR OTHER END USERS, BY COUNTRY, 2012-2019 ($MILLION)
  • REFERRAL MANAGEMENT MARKET, BY REGION
    • INTRODUCTION
      • Table REFERRAL MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE, 2012-2019 ($MILLION)
      • Table NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
      • U.S.
        • Table U.S.: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
        • Table U.S.: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012-2019 ($MILLION)
        • Table U.S.: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
        • Table U.S.: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE, 2012-2019 ($MILLION)
        • Table U.S.: REFERRAL MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
      • CANADA
        • Table CANADA: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
        • Table CANADA: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012-2019 ($MILLION)
        • Table CANADA: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
        • Table CANADA: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE, 2012-2019 ($MILLION)
        • Table CANADA: REFERRAL MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
    • EUROPE
      • INCREASING AGING POPULATION COUPLED WITH RISING HEALTHCARE COSTS IN EUROPE
      • GROWTH IN THE HCIT MARKET IN EUROPE
      • RISING ADOPTION OF EHRS IN EUROPE TO TRIGGER DEMAND FOR REFERRAL MANAGEMENT
        • Table EUROPE: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
        • Table EUROPE: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012-2019 ($MILLION)
        • Table EUROPE: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
        • Table EUROPE: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE, 2012-2019 ($MILLION)
        • Table EUROPE: REFERRAL MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
    • ASIA
      • RAPIDLY GROWING HEALTHCARE INDUSTRY IN INDIA
      • INCREASING INVESTMENTS IN HEALTHCARE ICT SECTOR IN JAPAN
        • Table ASIA: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
        • Table ASIA: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012-2019 ($MILLION)
        • Table ASIA: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
        • Table ASIA: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE, 2012-2019 ($MILLION)
        • Table ASIA: REFERRAL MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
    • REST OF THE WORLD (ROW)
      • INCREASING NUMBER OF HCIT PROGRAMS AND RISING PREVALENCE OF CHRONIC DISEASES IN AUSTRALIA
      • GROWING HEALTHCARE IT MARKET IN LATIN AMERICA
        • Table ROW: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
        • Table ROW: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012-2019 ($MILLION)
        • Table ROW: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)
        • Table ROW: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE, 2012-2019 ($MILLION)
        • Table ROW: REFERRAL MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
  • COMPETITIVE LANDSCAPE
    • MARKET SHARE ANALYSIS
      • INTRODUCTION
    • COMPETITIVE SITUATION AND TRENDS
      • INTRODUCTION
      • CLIENT ACQUISITIONS
        • Table CLIENT ACQUISITIONS, 2012-2014
      • NEW PRODUCT LAUNCHES
        • Table NEW PRODUCT LAUNCHES, 2012-2014
      • AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS
        • Table AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS, 2012-2014
      • ACQUISITIONS
        • Table ACQUISITIONS, 2012-2014
      • EXPANSIONS
        • Table EXPANSIONS, 2012-2014
      • OTHERS
        • Table OTHER STRATEGIES, 2012-2014
  • COMPANY PROFILES
    • INTRODUCTION
    • ALLSCRIPTS HEALTHCARE SOLUTIONS, INC.
      • BUSINESS OVERVIEW
      • ALLSCRIPTS HEALTHCARE SOLUTIONS, INC.: COMPANY SNAPSHOT
      • PRODUCTS & SERVICES
      • KEY STRATEGY
      • RECENT DEVELOPMENTS
    • CERNER CORPORATION
      • BUSINESS OVERVIEW
      • CERNER CORPORATION: COMPANY SNAPSHOT
      • PRODUCTS & SERVICES
      • KEY STRATEGY
      • RECENT DEVELOPMENTS
    • EHEALTH TECHNOLOGIES, INC.
      • BUSINESS OVERVIEW
      • PRODUCT PORTFOLIO
      • KEY STRATEGY
      • RECENT DEVELOPMENTS
    • KYRUUS, INC.
      • BUSINESS OVERVIEW
      • PRODUCT PORTFOLIO
      • KEY STRATEGY
      • RECENT DEVELOPMENTS
    • MCKESSON CORPORATION
      • BUSINESS OVERVIEW
      • MCKESSON CORPORATION: COMPANY SNAPSHOT
      • PRODUCT PORTFOLIO
      • KEY STRATEGY
      • RECENT DEVELOPMENTS
    • REFERRALMD
      • BUSINESS OVERVIEW
      • PRODUCTS & SERVICES
      • KEY STRATEGY
    • THE ADVISORY BOARD COMPANY
      • BUSINESS OVERVIEW
      • THE ADVISORY BOARD COMPANY: COMPANY SNAPSHOT
      • SERVICES
      • KEY STRATEGY
      • RECENT DEVELOPMENTS
    • CLARITY HEALTH SERVICE, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS & SERVICES
      • KEY STRATEGY
      • RECENT DEVELOPMENTS
    • HARRIS CORPORATION
      • BUSINESS OVERVIEW
      • HARRIS CORPORATION: COMPANY SNAPSHOT
      • PRODUCTS AND SERVICES
      • KEY STRATEGY
      • RECENT DEVELOPMENTS
    • ECEPTIONIST, INC.
      • BUSINESS OVERVIEW
      • PRODUCT PORTFOLIO
      • KEY STRATEGY
      • RECENT DEVELOPMENTS
  • APPENDIX
    • DISCUSSION GUIDE
    • COMPANY DEVELOPMENTS (2012-2014)
      • CERNER CORPORATION
      • HARRIS CORPORATION
      • KYRUUS, INC.
    • INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report