Cloud OSS/BSS Market by OSS (Network Management & Orchestration, Resource Management, Analytics & Assurance, Service Design & Fulfilment), BSS (Billing & Revenue Management, Product Management, Customer Management) - Global Forecast to 2032

The cloud OSS/BSS market is estimated at USD 46.05 billion in 2026 and is projected to reach USD 59.02 billion by 2032, at a CAGR of 4.2%. The widespread adoption of SDN and NFV is accelerating the uptake of cloud OSS/BSS solutions, as CSPs seek agile, programmable platforms to manage dynamic, virtualized networks. Rising demand for personalized services and bundled offerings is also driving interest in customized OSS/BSS solutions that enhance the customer experience. As service portfolios and IT architectures grow more complex, cloud-native OSS/BSS platforms offer the flexibility, scalability, and automation needed to support real-time operations and efficient service delivery.

“By component, the services segment is expected to grow with the highest CAGR during the forecast period.”

The services segment is forecast to post the highest CAGR in the cloud OSS/BSS market over the forecast period, as communication service providers increasingly seek managed, outcome-based partnerships to accelerate transformation. Key drivers of this trend include the need for rapid deployment, continuous optimization of cloud-native solutions, and reduced in-house development and operational burden. CSPs facing talent constraints and complexity with AI and containerized platforms prefer partner-led managed services and integration support.

Clients are also driven by regulatory compliance requirements, SLA guarantees, uptime, and change management capabilities that cloud-based OSS/BSS services can deliver. A recent example is Amdocs' expansion of a multi-year managed services agreement with Globe to provide managed OSS/BSS operations, including orchestration, monetization, and automation, to accelerate service rollout and reduce the operational burden. In another deal, Ericsson signed a multi-year managed services contract with Bharti Airtel to manage networks and operations, underscoring the operator's preference for partner-led delivery. These engagements show why CSPs favor managed, outcome-based services, supporting the view that the services component will record the highest CAGR.

“By cloud type, the hybrid cloud segment is expected to grow at the highest CAGR during the forecast period.”

The hybrid cloud segment is projected to register the highest CAGR in the cloud OSS/BSS market during the forecast period. This growth is driven by communication service providers’ (CSPs) growing need for deployment models that offer flexibility, data sovereignty, and seamless integration between legacy systems and modern cloud-native platforms. Hybrid cloud architecture enables CSPs to retain control over sensitive data and core operations while benefiting from the scalability, agility, and innovation of public cloud environments. It also facilitates phased migration, minimizes vendor lock-in, and accommodates diverse regulatory and operational requirements across global markets. Moreover, hybrid cloud enables the modernization of critical OSS/BSS functions, such as converged charging, service orchestration, and customer experience management, without disrupting operations. For instance, Telefónica expanded its cloud OSS/BSS modernization with Google Cloud, adopting a hybrid cloud model to run core BSS workloads across on-premises systems and public cloud infrastructure. The deployment supports phased migration, data sovereignty, and real-time service management across multiple operating regions. This approach underscores why CSPs increasingly favor hybrid cloud deployments, reinforcing expectations that the hybrid cloud segment will grow at the highest CAGR during the forecast period.

“North America will register the highest growth rate during the forecast period.”

North America is expected to post the highest CAGR in the cloud OSS/BSS market during the forecast period, driven by substantial 5G investments, rising mobile data traffic, and growing demand for real-time service monetization. Leading communication service providers (CSPs) such as AT&T, Verizon, and T-Mobile are advancing their digital transformation by adopting cloud-based OSS/BSS platforms. For instance, Verizon has partnered with Oracle to deploy a modern, cloud-native OSS/BSS stack to improve service agility and the customer experience. These developments underscore rising demand among North American operators for scalable, AI-enabled OSS/BSS capabilities, further supported by a well-established hyperscaler ecosystem and regulatory frameworks that emphasize digital innovation and infrastructure modernization.

The region's mature telecom infrastructure, combined with strategic alliances between CSPs and technology providers, creates a highly conducive environment for OSS/BSS innovation. Collaborations such as the Netcracker and Telenet hybrid cloud BSS deployment demonstrate the ability of cloud-native platforms to deliver enhanced operational efficiency, real-time billing, and seamless service orchestration at scale. These implementations validate the effectiveness of hybrid and public cloud models in managing high-volume network environments and complex service ecosystems. As North American service providers continue to prioritize automation, scalability, and customer-centricity, cloud OSS/BSS platforms are becoming a foundational element in enabling next-generation connectivity and digital service delivery. This sustained momentum positions the region as a key driver of the global shift toward modern OSS/BSS frameworks.

Breakdown of primaries

The study draws on insights from industry experts, including solution vendors and Tier 1 companies. The breakdown of the primaries is as follows.

• By Company Type: Tier 1 – 38%, Tier 2 – 43%, and Tier 3 – 19%
• By Designation: C-level – 35%, Directors – 15%, and Others – 50%
• By Region: North America – 50%, Europe – 15%, APAC – 30%, ROW – 5%

The major players in the cloud OSS/BSS market include Amdocs (US), Salesforce (US), NEC (Japan), Ericsson (Sweden), Oracle (US), Huawei (China), Hewlett Packard Enterprise (US), Optiva (Canada), Nokia (Finland), Kloudville (Canada), ZTE Corporation (China), Comarch (Finland), Subex (India), Sterlite Technologies Limited (India), InfoVista (US), Comviva (India), Cerillion (UK), Tecnotree (Finland), Whale Cloud (China), Hughes Network Systems (US), Mavenir Systems (US), Infosys (India), Wipro (India), Alepo (US), MATRIXX Software (US), Ciena (US), Aria Systems (US), Bill Perfect (US), Telgoo5 (US), NMSWorks Software (India), Wavelo (US), ChikPea (US), BlueCat (US), Kentik (US), Knot Solutions (India), BluLogix (US), Totogi (US), and BeQuick (US). These players have pursued growth strategies, including partnerships, agreements, and collaborations; new product launches and enhancements; and acquisitions, to expand their footprint in the cloud OSS/BSS market.

Research Coverage

The market study covers the cloud OSS/BSS market size across different segments. It aims to estimate market size and growth potential across segments, including component, cloud type, operator type, and region. The study includes an in-depth competitive analysis of leading market players, their company profiles, key observations on product and business offerings, recent developments, and market strategies.

Key Benefits of Buying the Report

The report will provide market leaders and new entrants with the closest available estimates of the global Cloud OSS/BSS market’s revenue and subsegments. It will also help stakeholders understand the competitive landscape and gain deeper insights to better position their businesses and plan suitable go-to-market strategies. Moreover, the report will provide stakeholders with insights into the market’s pulse and information on key drivers, restraints, challenges, and opportunities.

The report provides insights into the following pointers:

1. Analysis of key drivers (increasing adoption of tailored cloud OSS/BSS solutions, Increasing 5G adoption to surge demand for cloud OSS/BSS, growing demand for convergent billing systems, growing need to reduce CAPEX and OPEX), restraints (concerns over data privacy hindering adoption of solutions, fragmented legacy infrastructure), opportunities (adoption of cloud technologies to transform telecom industry, growth of telecom industry with next-generation operation systems and software framework, operators taking service innovation to next level for monetizing and marketing IoT), and challenges (high volume of customer transactions and increasing complexities in network management, lack of technical proficiency for implementing cloud-native OSS/BSS solutions) influencing the growth of the cloud OSS/BSS market

2. Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the cloud OSS/BSS market

3. Market Development: Comprehensive information about lucrative markets – the report analyzes the cloud OSS/BSS market across various regions

4. Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the cloud OSS/BSS market

5. Competitive Assessment: In-depth assessment of market share, growth strategies and service offerings of leading players – Amdocs (US), Salesforce (US), NEC (Japan), Ericsson (Sweden), Oracle (US), Huawei (China), Hewlett Packard Enterprise (US), Optiva (Canada), Nokia (Finland), Kloudville (Canada), ZTE Corporation (China), Comarch (Finland), Subex (India), Sterlite Technologies Limited (India), InfoVista (US), Comviva (India), Cerillion (UK), Tecnotree (Finland), Whale Cloud (China), Hughes Network Systems (US), Mavenir Systems (US), Infosys (India), Wipro (India), Alepo (US), MATRIXX Software (US), Ciena (US), Aria Systems (US) Show more