Report cover image

India BPO Services Market Summary, Competitive Analysis and Forecast to 2027

Publisher MarketLine
Published Sep 15, 2023
Length 50 Pages
SKU # MTLN18396982

Description

India BPO Services Market Summary, Competitive Analysis and Forecast to 2027


Summary

BPO Services in India industry profile provides top-line qualitative and quantitative summary information including: market size (value 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights
  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Indian BPO services market had total revenues of $12.1 billion in 2022, representing a compound annual growth rate (CAGR) of 7.4% between 2017 and 2022.
  • The vertical-specific BPO segment accounted for the market's largest proportion in 2022, with total revenues of $3.1 billion, equivalent to 25.5% of the market's overall value.
  • Factors that are driving the Indian BPO services market include competitive salary levels (lower as compared to several countries such as the US, and European countries), training centers & institutions for BPO jobs, strong foothold of Indian software companies.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in India
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in India
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the India bpo services market with five year forecasts
Reasons to Buy
  • What was the size of the India bpo services market by value in 2022?
  • What will be the size of the India bpo services market in 2027?
  • What factors are affecting the strength of competition in the India bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up India's bpo services market?

Table of Contents

50 Pages
1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
7.4. What were the most recent market developments?
8 Company Profiles
8.1. Infosys Limited
8.2. HCL Technologies Limited
8.3. ISS AS
8.4. Capgemini SE
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
List of Tables
Table 1: India BPO services market value: $ million, 2017-22
Table 2: India BPO services market category segmentation: % share, by value, 2017-2022
Table 3: India BPO services market category segmentation: $ million, 2017-2022
Table 4: India BPO services market geography segmentation: $ million, 2022
Table 5: India BPO services market value forecast: $ million, 2022-27
Table 6: Infosys Limited: key facts
Table 7: Infosys Limited: Annual Financial Ratios
Table 8: Infosys Limited: Key Employees
Table 9: Infosys Limited: Key Employees Continued
Table 10: HCL Technologies Limited: key facts
Table 11: HCL Technologies Limited: Annual Financial Ratios
Table 12: HCL Technologies Limited: Key Employees
Table 13: HCL Technologies Limited: Key Employees Continued
Table 14: ISS AS: key facts
Table 15: ISS AS: Annual Financial Ratios
Table 16: ISS AS: Key Employees
Table 17: Capgemini SE: key facts
Table 18: Capgemini SE: Annual Financial Ratios
Table 19: Capgemini SE: Key Employees
Table 20: Capgemini SE: Key Employees Continued
Table 21: India size of population (million), 2018-22
Table 22: India gdp (constant 2005 prices, $ billion), 2018-22
Table 23: India gdp (current prices, $ billion), 2018-22
Table 24: India inflation, 2018-22
Table 25: India consumer price index (absolute), 2018-22
Table 26: India exchange rate, 2018-22
List of Figures
Figure 1: India BPO services market value: $ million, 2017-22
Figure 2: India BPO services market category segmentation: $ million, 2017-2022
Figure 3: India BPO services market geography segmentation: % share, by value, 2022
Figure 4: India BPO services market value forecast: $ million, 2022-27
Figure 5: Forces driving competition in the BPO services market in India, 2022
Figure 6: Drivers of buyer power in the BPO services market in India, 2022
Figure 7: Drivers of supplier power in the BPO services market in India, 2022
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in India, 2022
Figure 9: Factors influencing the threat of substitutes in the BPO services market in India, 2022
Figure 10: Drivers of degree of rivalry in the BPO services market in India, 2022

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us