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Germany BPO Services Market Summary, Competitive Analysis and Forecast to 2027

Publisher MarketLine
Published Sep 15, 2023
Length 47 Pages
SKU # MTLN18396933

Description

Germany BPO Services Market Summary, Competitive Analysis and Forecast to 2027


Summary

BPO Services in Germany industry profile provides top-line qualitative and quantitative summary information including: market size (value 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights
  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The German BPO services market had total revenues of $10.4 billion in 2022, representing a compound annual growth rate (CAGR) of 6.1% between 2017 and 2022.
  • The vertical-specific BPO segment accounted for the market's largest proportion in 2022, with total revenues of $2.8 billion, equivalent to 26.7% of the market's overall value.
  • With the concentration of a culturally diverse and large labor force, Germany is home to a highly qualified workforce with international experience. The strong tie-ups of Germany with central and eastern European countries create significant growth opportunities for the German BPO market.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, and leading players in the bpo services market in Germany
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Germany
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Germany bpo services market with five year forecasts
Reasons to Buy
  • What was the size of the Germany bpo services market by value in 2022?
  • What will be the size of the Germany bpo services market in 2027?
  • What factors are affecting the strength of competition in the Germany bpo services market?
  • How has the market performed over the last five years?
  • How large is Germany’s bpo services market in relation to its regional counterparts?

Table of Contents

47 Pages
1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
8 Company Profiles
8.1. HCL Technologies Limited
8.2. Capgemini SE
8.3. ISS AS
8.4. Bertelsmann SE & Co. KGaA
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
List of Tables
Table 1: Germany BPO services market value: $ million, 2017-22
Table 2: Germany BPO services market category segmentation: % share, by value, 2017-2022
Table 3: Germany BPO services market category segmentation: $ million, 2017-2022
Table 4: Germany BPO services market geography segmentation: $ million, 2022
Table 5: Germany BPO services market value forecast: $ million, 2022-27
Table 6: HCL Technologies Limited: key facts
Table 7: HCL Technologies Limited: Annual Financial Ratios
Table 8: HCL Technologies Limited: Key Employees
Table 9: HCL Technologies Limited: Key Employees Continued
Table 10: Capgemini SE: key facts
Table 11: Capgemini SE: Annual Financial Ratios
Table 12: Capgemini SE: Key Employees
Table 13: Capgemini SE: Key Employees Continued
Table 14: ISS AS: key facts
Table 15: ISS AS: Annual Financial Ratios
Table 16: ISS AS: Key Employees
Table 17: Bertelsmann SE & Co. KGaA: key facts
Table 18: Bertelsmann SE & Co. KGaA: Key Employees
Table 19: Germany size of population (million), 2018-22
Table 20: Germany gdp (constant 2005 prices, $ billion), 2018-22
Table 21: Germany gdp (current prices, $ billion), 2018-22
Table 22: Germany inflation, 2018-22
Table 23: Germany consumer price index (absolute), 2018-22
Table 24: Germany exchange rate, 2018-22
List of Figures
Figure 1: Germany BPO services market value: $ million, 2017-22
Figure 2: Germany BPO services market category segmentation: $ million, 2017-2022
Figure 3: Germany BPO services market geography segmentation: % share, by value, 2022
Figure 4: Germany BPO services market value forecast: $ million, 2022-27
Figure 5: Forces driving competition in the BPO services market in Germany, 2022
Figure 6: Drivers of buyer power in the BPO services market in Germany, 2022
Figure 7: Drivers of supplier power in the BPO services market in Germany, 2022
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Germany, 2022
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Germany, 2022
Figure 10: Drivers of degree of rivalry in the BPO services market in Germany, 2022

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