Report cover image

BPO Services in Indonesia

Publisher MarketLine
Published Nov 13, 2025
Length 41 Pages
SKU # MTLN20768198

Description

BPO Services in Indonesia

Summary

BPO Services in Indonesia industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2019-24, and forecast to 2029). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights
  • Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Indonesian BPO services market recorded revenues of $2.4 billion in 2024, representing a compound annual growth rate (CAGR) of 8.3% between 2019 and 2024.
  • The vertical-specific BPO segment accounted for the market's largest proportion in 2024, with total revenues of $0.6 billion, equivalent to 25.7% of the market's overall value.
  • In 2024, Indonesia accounted for a share of 2.1% of the Asia-Pacific BPO services market.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Indonesia
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Indonesia
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Indonesia bpo services market with five year forecasts by both value and volume
Reasons to Buy
  • What was the size of the Indonesia bpo services market by value in 2024?
  • What will be the size of the Indonesia bpo services market in 2029?
  • What factors are affecting the strength of competition in the Indonesia bpo services market?
  • How has the market performed over the last five years?
  • Who are the top competitors in Indonesia's bpo services market?

Table of Contents

41 Pages
1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 Company Profiles
8.1. Teleperformance SE
8.2. ISS AS
8.3. TMF Group Holding BV
8.4. In.Corp Global Pte Ltd
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
List of Tables
Table 1: Indonesia BPO services market value: $ million, 2019-24
Table 2: Indonesia BPO services market category segmentation: % share, by value, 2019-24
Table 3: Indonesia BPO services market category segmentation: $ million, 2019-24
Table 4: Indonesia BPO services market geography segmentation: $ million, 2024
Table 5: Indonesia BPO services market value forecast: $ million, 2024-29
Table 6: Teleperformance SE: Key Facts
Table 7: Teleperformance SE: Annual Financial Ratios
Table 8: Teleperformance SE: Key Employees
Table 9: Teleperformance SE: Key Employees Continued
Table 10: Teleperformance SE: Key Employees Continued
Table 11: ISS AS: Key Facts
Table 12: ISS AS: Annual Financial Ratios
Table 13: ISS AS: Key Employees
Table 14: TMF Group Holding BV: Key Facts
Table 15: TMF Group Holding BV: Key Employees
Table 16: TMF Group Holding BV: Key Employees Continued
Table 17: In.Corp Global Pte Ltd: Key Facts
Table 18: Indonesia Size of Population (Million), 2020-24
Table 19: Indonesia Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 20: Indonesia GDP (Current Prices, $ Billion), 2020-24
Table 21: Indonesia Inflation, 2020-24
Table 22: Indonesia Consumer Price Index (Absolute), 2020-24
Table 23: Indonesia Exchange Rate, 2019-24
List of Figures
Figure 1: Indonesia BPO services market value: $ million, 2019-24
Figure 2: Indonesia BPO services market category segmentation: $ million, 2019-24
Figure 3: Indonesia BPO services market geography segmentation: % share, by value, 2024
Figure 4: Indonesia BPO services market value forecast: $ million, 2024-29
Figure 5: Forces driving competition in the BPO services market in Indonesia, 2024
Figure 6: Drivers of buyer power in the BPO services market in Indonesia, 2024
Figure 7: Drivers of supplier power in the BPO services market in Indonesia, 2024
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Indonesia, 2024
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Indonesia, 2024
Figure 10: Drivers of degree of rivalry in the BPO services market in Indonesia, 2024

Search Inside Report

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Request A Sample
Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us