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Survey of Healthcare Infrastructure and Services

Survey of Healthcare Infrastructure and Services

India is a fast growing market for private sector healthcare service. Uttar Pradesh, the largest province in India, with a population of over 200 million has tremendous challenges in healthcare delivery. Hospitals, Poly‐Clinics and Clinics of various capacities are widely impacting the quality of healthcare provided to citizens. For a highly populated state such as Uttar Pradesh, there is severe pressure on governmental health care establishment which is consistently failing in delivery of the required services to citizens.

The objective of the survey of Health Care Infrastructure Facilities and Services was to assess the capacity and level of services provided to patients in the region of Central Uttar Pradesh. Information was systematically acquired to evaluate the infrastructure facilities provided to patients, identify diagnostics, in‐patient and out‐patient facilities. An important purpose of the report was to identify and compare the fee charged by health centres. Analysis on information gathered was performed for monitoring health care accessibility, timing and usage of services offered. The aim was to understand patient experience and trends in health services provided by private health care.


The scope of the survey was focused on hospitals and clinics operated by private sector establishments. The focus was on urban areas of Central U.P., specifically districts of Lucknow and Kanpur. The key parameters surveyed were limited to services offered, cost of services, patient accessibility and turn out, ambulance services and facility management. Aspects studied were in patient and out‐patient healthcare facilities offered by the establishment.

The Methodology used is surveying and statistical analysis. The methodology applied was in four key steps: Design of Survey, Data Collection, Data Processing, Analysis and Report. The methodology section provides further information about the methodology.
199 Hospitals and Clinics were chosen in Central UP for the study. The report has illustrated results through 29 Figures and 30 Tables.

Executive Summary
Table of Contents
List of Figures
List of Tables
1. Introduction
2. Objectives of the Survey
3. Scope
4. Methodology
4.1 Design of Survey Questionnaire
4.2 Data Collection
4.3 Data Processing
4.4 Data Interpretation
4.5 Limitations of Survey
5. Survey Findings
5.1 Services offered by Hospitals
5.2 Cost of Healthcare Services
6. Inference
6.1 Daily Patient Turn out Rate Analysis
6.2 Health Service Charges Analysis
7. Conclusion .
Appendix A – List and Details of Hospitals and Clinics
Appendix B Health Service Profile of U.P.
Appendix C Questionnaire
Appendix D List of Data Tables

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