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Retail Clinics 2019 Forecast: Locations, Revenues, Supplier Sales, Trends, Consumer Survey

Retail Clinics 2019 Forecast: Locations, Revenues, Supplier Sales, Trends, Consumer Survey

Within the U.S. healthcare market, retail clinics provide an alternative choice that seeks to alleviate the issues that concern U.S. residents such as high healthcare costs and inconsistent quality of care. Retail clinics are able to provide low-cost healthcare that is accessible by walk-in and often free of the long wait times seen in other healthcare settings. These clinics are increasingly being used by consumers across the U.S. for low-acuity conditions and a growing number of other routine and maintenance healthcare services. Kalorama’s Retail Clinics 2019 Forecast: Locations, Revenues, Supplier Sales, Trends, Consumer Survey examines the evolving retail clinics market situation and provides market forecasts, including the following data points:

  • The U.S. Market for Retail Clinics, 2018 (Growth 2018-2023, Estimated Retail Clinic Locations in 2023, Key Market Factors, Market Leaders, Major Growth Opportunities and Trends Through 2023)
  • Retail Clinics Market Snapshot (Total Retail Clinics, Average Patients Per Day, Average Revenue Per Patient, Total Retail Clinic Revenue)
  • Retail Clinics Market, 2013 – 2023 (Number of Clinics by Year End, Patients/Clinic/Day, Revenue per Patient Visit, Total Annual Revenue [million $])
As retail clinics can be a source of both direct and indirect revenues, the retail location where the clinic is housed is also important to analyze. The number of retail clinic locations, which has remaining relatively flat since 2015, is expected to return to growth through 2023. This is due to a number of factors, which are discussed in the report. Combined with gains in retail clinic locations, total market revenues are expected to grow as well during the forecast period. Data provided within the report include:
  • Number of Retail Locations in the Retail Clinic Market, 2018
  • Number of Clinics of Leading Operators in the Retail Clinics Market, 2018
  • Revenues of Leading Operators in the Retail Clinics Market, 2018 (million dollars)
Retail clinics are becoming relatively large users of point-of-care (POC) tests, clinical chemistry and immunoassay laboratory tests, and vaccines. Gains in sales of these types of products are expected to continue at a robust pace. The report examines the effect of retail clinics on each of these three supplier market segments:
  • Estimated Supplier Market Revenues to Retail Clinics, 2013 – 2023 (Total Supplier Market Revenue [mil $], % of Total Retail Clinic Revenue)
  • POC Supplier Market Revenues to Retail Clinics, 2013 – 2023 (POC Supplier Market Revenues [mil $], $000 POC Sales/Clinic)
  • Retail Clinic Point-of-Care Diagnostics Market, 2013 – 2023 (Cholesterol Tests, Diabetes Tests, Strep, Influenza, & Pneumonia Tests, Pregnancy Tests, Other Tests, Total POC Tests) (million $)
  • Clinical Chemistry and Immunoassay Supplier Market Revenues to Retail Clinics, 2013 – 2023 (CC and I Supplier Market Revenues [mil $], $000 CC and I Sales/Clinic)
  • Retail Clinic Clinical Chemistry and Immunoassay Market, 2013 – 2023 (Tests for Strep, Tests for TB, Other Tests, Total Tests) (million $)
  • Vaccines Supplier Market Revenues to Retail Clinics, 2013 – 2023 (Vaccine Supplier Market Revenues [mil $], $000 Vaccine Sales/Clinic)
  • Retail Clinic Vaccines Market, 2013 – 2023 (Vaccine for Flu, Vaccine for HPV, Vaccine for MMR, Vaccine for Pneumonia, Vaccine for Td/Tdap/DTap, Other Vaccines, Total Vaccines) (million $)
Retail Clinics 2019 Forecast looks to a future in which retail clinics are expected to see a growing presence in the U.S. healthcare system. The report discusses a number of major opportunities and trends that will be important going forward, including:
  • Healthcare Changes Will Continue to Push Consumers to Retail Clinics
  • Physician Shortages Increase Demand for Nurse Practitioners
  • Emphasis on Public Awareness and Education
  • Technological Advances Continue to Improve Retail Clinic Business
  • Regulations and Guidelines Continue to Adapt
  • Walk-In Clinics and Patient Services Centers Growing
  • Affiliations and Partnerships Continue
  • Service Offerings Will Continue to Change to Increase Utilization
  • Overutilization of Healthcare Concerns
  • CVS and Aetna Merger Effect on the Healthcare Industry
Kalorama has produced estimated revenue totals for the leading operators in the retail clinics market. Additionally, the report provides profiles of the leading players in the market, including:
  • Advocate Aurora Health
  • Bellin Health Systems Incorporated
  • Kaiser Permanente Incorporated
  • The Little Clinic LLC
  • MinuteClinic LLC
  • RediClinic
  • Walgreens Boots Alliance Incorporated
  • Walmart Incorporated
Kalorama Information regularly conducts online consumer surveys at various times throughout the year. The surveys gather responses from approximately 2,000 U.S. adults who are census representative on the primary demographic measures of age, gender, geographic region, and race/ethnicity. Retail Clinics 2019 Forecasts presents data from three such surveys, covering the following topics:
  • Frequency of Visits
  • Demographics (Gender, Age, Highest Level of Education, Race/Ethnicity, Region [Urban, Suburban or Outer Suburbs, Rural; percent], Household Income)
  • Patient Satisfaction
  • Visit Details (Number of Visits in Last 12 Months, Purpose for Visit, Health Conditions, Actions Taken, Retail Location)
  • Retail Clinics and Primary Care (Regular Doctor?, Seeing Regular Doctor Less?)
A retail clinic is defined by Kalorama as a healthcare clinic that is typically run by a nurse practitioner and located in a retail setting, like a supermarket or drug store. While some groups have a broader definition of retail clinics that includes clinics found in settings outside of a retail store, data in this study are focused on those that fit Kalorama’s definition. Retail clinics are often referred to as convenience clinics or walk-in clinics. However, convenience clinics can also refer to clinics not in a retail setting, which are excluded from the data in this study. Additionally, walk-in clinics can often refer to urgent care centers. To avoid confusion, Kalorama has limited its scope. While other types of clinics may be discussed in the text, they are not included in the market estimates.


  • Executive Summary
    • Scope and Methodology
    • The U.S. Healthcare Market and the Need for Alternatives
    • Retail Clinics Market Forecast and Analysis
    • Retail Clinics Major Growth Opportunities and Trends
      • Physician Shortages Increase Demand for Nurse Practitioners
      • Emphasis on Public Awareness and Education
      • Technological Advances Continue to Improve Retail Clinic Business
      • Overutilization of Healthcare Concerns
        • Table The U.S. Market for Retail Clinics, 2018
  • Introduction
    • Overview
    • The U.S. Healthcare System Today
      • Overview
      • Public Healthcare
      • Private Healthcare
        • Table Distribution of Health Plan Enrollment for Covered Workers by Plan Type, 1988 - 2018
    • The Need for Alternatives
      • Overview
      • High Cost of Care
        • Table National Health Expenditures, 2013-2023 (trillion dollars and percent of GDP)
        • Table Average Annual Worker and Employer Premium Contributions and Total Premiums for Family Coverage, 2008, 2013, and 2018
      • Out-of-Pocket Expenditures
        • Table Out-of-Pocket Healthcare Expenditures, 2011-2021 (billion dollars and dollars per capita)
      • The Uninsured and Underinsured
      • Inconsistent Quality of Care
      • Delays to Treatment
      • Insufficient Focus on Wellness and Prevention
      • Healthcare Reform
    • A Growing Alternative: Retail Clinics
      • Overview
      • A Brief History
      • Business Model
        • Table Scope of Practice Laws for Non-Physician Medical Practitioners
        • Table Characteristics of Retail Outlets
        • Table Retail Clinic by Outlet, 2018 (percent)
        • Table Indirect Revenues from Retail Clinics, 2018
        • Table Retail Clinics vs. Other Types of Healthcare Facilities
      • Establishing a Retail Clinic
      • Regulations
        • Table Selected U.S. Federal and State Healthcare Oversight Bodies, 2018
  • Retail Clinics: Market Forecasts and Analysis
    • Overview
    • Retail Clinics Market
      • Retail Clinics Market Situation
        • Table Retail Clinics Market Snapshot
      • Market Forecasts
        • Table Retail Clinics Market, 2013 - 2023
      • Market Drivers and Challenges
      • Competitive Positions of Key Players
        • Table Number of Clinics of Leading Operators in the Retail Clinics Market, 2018
        • Table Number of Retail Clinics by Operator, 2018
        • Table Revenues of Leading Operators in the Retail Clinics Market, 2018 (million dollars)
        • Table Selected Cooperative Agreements
        • Table Number of Retail Locations in the Retail Clinic Market, 2018
    • Retail Clinic Market Analysis
      • Overview
      • Retail Locations Stagnated In Recent Years, Slowing Market Revenue Gains
      • Customer Satisfaction
      • Visits and Return Visits
      • Wages Not Keeping Up With Healthcare Costs
      • Employers Support the Use of Retail Clinics
      • Medical Community Response to Retail Clinics Continues to Shift
      • Reaction from Managed Care Organizations Changing Too
      • Ability to Meet Financial Expectations Will Continue to Shape the Market
      • Standards of Care
      • Marketing Efforts Take Focus
      • CVS and Aetna Merger
      • Additional Walgreens Corporate Activities Affect the Retail Clinic Market
      • Walk-in Clinics and the Growing "Medtail" Trend
      • Retail Clinics and Primary Care Physicians: Growing Concern of Overutilization of Healthcare
      • JAMA Study Points Toward Rise of Walk-In Clinics Usage, Increased Healthcare Utilization
      • Service Expansions Continue into Chronic Condition Care
      • CVS and Alere Partnership
      • Younger Age Groups Use Retail Clinics More
      • Quality of Care in Retail Clinics
      • Telehealth Options Growing Among Retail Clinics Players
  • Retail Clinics: Supplier Markets
    • Overview
      • Table Estimated Supplier Market Revenues to Retail Clinics, 2013 - 2023
    • Point-of-Care Tests
      • Overview
      • Key Industry Players
      • POC Tests Offered in Retail Clinics
      • Retail Clinic Supplier Market
        • Table POC Supplier Market Revenues to Retail Clinics, 2013 - 2023
        • Table Retail Clinic Point-of-Care Diagnostics Market, 2013 – 2023 (million $)
    • Clinical Chemistry and Immunoassays
      • Overview
      • Key Players
      • Clinical Chemistry and Immunoassays Offered by Retail Clinics
      • Retail Clinic Supplier Market
        • Table Clinical Chemistry and Immunoassay Supplier Market Revenues to Retail Clinics, 2013 - 2023
        • Table Retail Clinic Clinical Chemistry and Immunoassay Market, 2013 – 2023 (million $)
    • Vaccines
      • Overview
        • Table Vaccine-Preventable Diseases in the U.S., 2018
      • Key Players
      • Vaccines Offered by Retail Clinics
      • Retail Clinic Supplier Market
        • Table Vaccines Supplier Market Revenues to Retail Clinics, 2013 - 2023
        • Table Retail Clinic Vaccines Market, 2013 – 2023 (million $)
  • Retail Clinics: Major Opportunities and Trends to Watch
    • Retail Clinic Opportunities and Trends
      • Introduction
      • Healthcare Changes Will Continue to Push Consumers to Retail Clinics
      • Physician Shortages Increase Demand for Nurse Practitioners
      • Emphasis on Public Awareness and Education
      • Technological Advances Continue to Improve Retail Clinic Business
      • Regulations and Guidelines Continue to Adapt
      • Walk-In Clinics and Patient Services Centers Growing
      • Affiliations and Partnerships Continue
      • Service Offerings Will Continue to Change to Increase Utilization
      • Overutilization of Healthcare Concerns
      • CVS and Aetna Merger Effect on the Healthcare Industry
  • Retail Clinics: Company Profiles
    • Advocate Aurora Health
      • Table Advocate Aurora Health Corporate Summary
      • Company Overview
      • Retail Clinics – Advocate Health Care
      • Retail Clinics – Aurora QuickCare
      • Company Financials
    • Bellin Health Systems Incorporated
      • Table Bellin Health Systems Corporate Summary
      • Company Overview
      • Retail Clinics
      • Company Financials
    • Kaiser Permanente Incorporated
      • Table Kaiser Permanente Corporate Summary
      • Company Overview
      • Retail Clinics - CareClinic
      • Retail Clinics – Target Clinic
      • Company Financials
    • The Little Clinic LLC
      • Table The Little Clinic Corporate Summary
      • Company Overview
      • Retail Clinics
      • Company Financials
    • MinuteClinic LLC
      • Table MinuteClinic Corporate Summary
      • Company Overview
      • Retail Clinics
      • MinuteClinic Corporate Activities
      • Company Financials
    • RediClinic
      • Table RediClinic Corporate Summary
      • Company Overview
      • Retail Clinics
      • Company Financials
    • Walgreens Boots Alliance Incorporated
      • Table Walgreens Boots Alliance Corporate Summary
      • Company Overview
      • Retail Clinics
      • Partnerships with Local Healthcare Systems
      • Company Financials
    • Walmart Incorporated
      • Table Walmart Care Clinic Corporate Summary
      • Company Overview
      • Retail Clinics
      • Company Financials
  • Retail Clinics: Consumer Survey Data
    • Survey Overview
    • Retail Clinics Frequency of Visits
      • Table Within the last 12 months, have you visited a retail medical clinic? (percent)
    • Retail Clinics Demographics
      • Gender
        • Table Gender of Visitors to Retail Medical Clinic in Last 12 Months (percent)
      • Age
        • Table Age of Visitors to Retail Medical Clinic in Last 12 Months (percent)
      • Children
        • Table Visitors to Retail Medical Clinic in Last 12 Months Who Have Children (percent)
      • Children Age
        • Table Visitors to Retail Medical Clinic in Last 12 Months by Age of Children (percent)
      • Highest Level of Education
        • Table Highest Level of Education of Visitors to Retail Medical Clinic in Last 12 Months (percent)
      • Race/Ethnicity
        • Table Race/Ethnicity of Visitors to Retail Medical Clinic in Last 12 Months (percent)
      • Region
        • Table Region of Visitors to Retail Medical Clinic in Last 12 Months (percent)
      • Household Income
        • Table Household Income Bracket of Visitors to Retail Medical Clinic in Last 12 Months (percent)
    • Retail Clinics Patient Satisfaction
      • Table Patient Satisfaction of Visitors to Retail Medical Clinic in Last 12 Months (percent)
    • Retail Clinics Visit Details
      • Number of Visits in Last 12 Months
        • Table Number of Visits to Retail Medical Clinic in Last 12 Months (percent)
      • Flu Shot Visit
        • Table Visitors to Retail Medical Clinic Who Went for Flu Shot (percent)
      • Purpose for Visit
        • Table Purpose of Visit to Retail Medical Clinic (percent)
      • Health Conditions
        • Table Health Conditions of Visitors to Retail Medical Clinic (percent)
      • Actions Taken
        • Table Actions Taken During Visit to Retail Medical Clinic (percent)
      • Retail Location
        • Table Store Location of Retail Medical Clinic Visited (percent)
    • Retail Clinics and Primary Care
      • Regular Doctor
        • Table Visitors to Retail Medical Clinic in Last 12 Months Who Have a Regular Doctor (percent)
      • Regular Doctor Visit
        • Table Visitors to Retail Medical Clinic in Last 12 Months Who Have Visited a Regular Doctor in the Last 12 Months (percent)
      • Seeing Regular Doctor Less
        • Table Visitors to Retail Medical Clinic in Last 12 Months: Are You Seeing Your Doctor Less? (percent)

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