The Competitor Leaderboard report provides a detailed evaluation and market positioning for 18 leading vendors in the CCaaS space. The vendors are positioned as established leaders, leading challengers, or disruptors and challengers, based on capacity and capability assessments:
8x8
Avaya
AWS
Cisco
CM.com
Content Guru
Dialpad
Enghouse Interactive
Five9
Genesys
Infobip
NICE
Sinch
Talkdesk
Tata Communications
Twilio
UJET
Vonage
This competitive analysis document is centred around the Juniper Research Competitor Leaderboard; a vendor positioning tool that provides an at-a-glance view of the competitive landscape in a market, backed by a robust methodology.
Please note: the online download version of this report is for a global site license.
- 1. Juniper Research Competitor Leaderboard
- 1.1 Why Read This Report
- Table 1.1: Juniper Research Competitor Leaderboard: Vendors & Product Portfolio
- Figure 1.2: Juniper Research Competitor Leaderboard: CCaaS
- Table 1.3: Juniper Research Competitor Leaderboard: Vendors
- Table 1.4: Juniper Research Competitor Leaderboard Heatmap: CCaaS Vendors
- 2. Vendor Profiles
- 2.1 CCaaS Vendor Profiles
- 2.1.1 8x8
- i. Corporate Information
- Table 2.1: 8x8’s Select Financial Information ($m), 2021-2024
- Table 2.2: 8x8’s Recent Acquisitions, 2018 to Present
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.2 Avaya
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- Figure 2.3: Avaya’s Experience Platform
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.3 AWS
- i. Corporate Information
- Table 2.4: AWS’ Revenue ($bn), 2022-2024
- ii. Geographical Spread
- Figure 2.5: Amazon Web Service Infrastructure Deployments Map, 2025
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- Figure 2.6: Amazon Connect Overview
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.4 Cisco
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.5 CM.com
- i. Corporate Information
- Table 2.7: Acquisitions Made by CM.com, 2020-present
- Table 2.8: CM.com’s Select Financial Information (€m), 2022-2024
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.6 Content Guru
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.7 Dialpad
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.8 Enghouse Interactive
- i. Corporate Information
- Table 2.9: Enghouse Interactive’s Most Recent Acquisitions, 2020-2024
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.9 Five9
- i. Corporate Information
- Table 2.10: Five9’s Select Financial Information ($m), 2020-2023
- Table 2.11: Five9’s Acquisitions, 2020-present
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.10 Genesys
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.11 Infobip
- i. Corporate Information
- Table 2.12: Infobip’s Acquisitions – April 2021 to Present
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.12 NICE
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- Figure 2.13: NICE’s CXone Mpower
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.13 Sinch
- i. Corporate Information
- Table 2.14: Sinch’s Recent Acquisitions, 2020-2021
- Table 2.15: Sinch’s Select Financial Information ($m), 2021-2023
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.14 Talkdesk
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.15 Tata Communications
- i. Corporate Information
- Table 2.16: Tata Communications’ Select Financial Information (₹ in crore), FY 2022-23 & FY 2023-24
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.16 Twilio
- i. Corporate Information
- Table 2.17: Twilio’s Acquisitions, November 2019 to Present
- Table 2.18: Twilio’s Revenue ($m), 2021-2023
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.17 UJET
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.18 Vonage
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.2 Juniper Research Leaderboard Methodology
- 2.3 Limitations & Interpretations
- Table 2.19: Juniper Research Competitor Leaderboard Scoring Criteria: CCaaS Vendors
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