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Global CCaaS Market 2025-2029: Competitor Leaderboard

Publisher Juniper Research
Published Apr 28, 2025
Length 59 Pages
SKU # JNRH19997398

Description

The Competitor Leaderboard report provides a detailed evaluation and market positioning for 18 leading vendors in the CCaaS space. The vendors are positioned as established leaders, leading challengers, or disruptors and challengers, based on capacity and capability assessments:

8x8
Avaya
AWS
Cisco
CM.com
Content Guru
Dialpad
Enghouse Interactive
Five9
Genesys
Infobip
NICE
Sinch
Talkdesk
Tata Communications
Twilio
UJET
Vonage
This competitive analysis document is centred around the Juniper Research Competitor Leaderboard; a vendor positioning tool that provides an at-a-glance view of the competitive landscape in a market, backed by a robust methodology.

Please note: the online download version of this report is for a global site license.

Table of Contents

59 Pages
1. Juniper Research Competitor Leaderboard
1.1 Why Read This Report
Table 1.1: Juniper Research Competitor Leaderboard: Vendors & Product Portfolio
Figure 1.2: Juniper Research Competitor Leaderboard: CCaaS
Table 1.3: Juniper Research Competitor Leaderboard: Vendors
Table 1.4: Juniper Research Competitor Leaderboard Heatmap: CCaaS Vendors
2. Vendor Profiles
2.1 CCaaS Vendor Profiles
2.1.1 8x8
i. Corporate Information
Table 2.1: 8x8’s Select Financial Information ($m), 2021-2024
Table 2.2: 8x8’s Recent Acquisitions, 2018 to Present
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.2 Avaya
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
Figure 2.3: Avaya’s Experience Platform
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.3 AWS
i. Corporate Information
Table 2.4: AWS’ Revenue ($bn), 2022-2024
ii. Geographical Spread
Figure 2.5: Amazon Web Service Infrastructure Deployments Map, 2025
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
Figure 2.6: Amazon Connect Overview
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.4 Cisco
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.5 CM.com
i. Corporate Information
Table 2.7: Acquisitions Made by CM.com, 2020-present
Table 2.8: CM.com’s Select Financial Information (€m), 2022-2024
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.6 Content Guru
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.7 Dialpad
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.8 Enghouse Interactive
i. Corporate Information
Table 2.9: Enghouse Interactive’s Most Recent Acquisitions, 2020-2024
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.9 Five9
i. Corporate Information
Table 2.10: Five9’s Select Financial Information ($m), 2020-2023
Table 2.11: Five9’s Acquisitions, 2020-present
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.10 Genesys
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.11 Infobip
i. Corporate Information
Table 2.12: Infobip’s Acquisitions – April 2021 to Present
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.12 NICE
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
Figure 2.13: NICE’s CXone Mpower
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.13 Sinch
i. Corporate Information
Table 2.14: Sinch’s Recent Acquisitions, 2020-2021
Table 2.15: Sinch’s Select Financial Information ($m), 2021-2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.14 Talkdesk
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.15 Tata Communications
i. Corporate Information
Table 2.16: Tata Communications’ Select Financial Information (₹ in crore), FY 2022-23 & FY 2023-24
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.16 Twilio
i. Corporate Information
Table 2.17: Twilio’s Acquisitions, November 2019 to Present
Table 2.18: Twilio’s Revenue ($m), 2021-2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.17 UJET
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.18 Vonage
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.2 Juniper Research Leaderboard Methodology
2.3 Limitations & Interpretations
Table 2.19: Juniper Research Competitor Leaderboard Scoring Criteria: CCaaS Vendors

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